HelpMaster Service Management Software Blog


Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.

Good use of the Email Manager
Great to see so many HelpMaster installations with an active Email Manager.  

Network monitoring, SNMP traps, Email and HelpMaster
Link your network monitoring tool with the HelpMaster Email Manager to create a workflow for your network issues.

PRD Software gets a visit from the Microsoft Regional MSDN Director
Last week Adam Cogan from dropped in for a quick visit...and an impromptu code review.