Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.
Why should you consider HelpMaster helpdesk software? Look at it's capabilities!
A tongue-in-cheek post inspired by a recent discussion in the Back2ITSM Facebook group about software verification schemes.
Question: How old is a job that was logged on Friday by the time it gets to Monday?
Can't get enough HelpMaster updates? Twitter to the rescue
Here at PRD Software, we have a "wish list" for HelpMaster Pro at least a mile long. Here's a quick insight into what's coming in the up-coming feature release of HelpMaster Pro 8.1
11111010111 was another good year for PRD Software. He's my brief re-cap of what happened.
There's a lot of talk about ITIL in the industry at the moment and it seems as if ITIL has all the answers for better service delivery and management...but what's the question?
Last week Adam Cogan from www.SSW.com.au dropped in for a quick visit...and an impromptu code review.
Welcome to the world of webbed feat and my HelpMaster Pro blog!