HelpMaster Blog

rss

Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.


Running the Web Interface on Vista
Running the web on II7 (eg. Vista) requires a couple of small adjustments. Knowing these couple of tricks will make your life that much easier...

Hey DBA, how are those maintenance plans going?
Database maintenance is vital for keeping your HelpMaster Pro database working at it's peak. When was the last time you did some basic maintenance on your SQL Server database?

Putting the web to the test...
A newly discovered tool (Selenium) could greatly improve the testing of HelpMaster Pro

Running the web interface using a hosting provider...
Here is my adventure getting HelpMaster Pro web interface to run on an externally hosted website (ie, using a hosting company). There were a few gotchas to consider but we got there in the end...