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HelpMaster Blog
Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.
ITIL + Service Management solution = ROI?
On March 3, 2010 in
ITSM
by
HelpMaster Administrator
Does implementing ITIL alongside a service management solution make good economic sense? Are organizations realizing a positive ROI on their ITIL initiatives and/or their service management solution of choice? What would Einstein say about EMC?
Read More »
Tagged With:
EMC
,
ITIL
,
ITSM
,
Metrics
,
ROI
Welcome to the financial crisis - ROI and Service Desk
On December 18, 2008 in
HelpMaster
,
ITSM
,
Miscellaneous
by
HelpMaster Administrator
This blog is a continuation of an article written for the December edition of the PRD Insider newsletter. The article was called Welcome to the Financial Crisis and discussed some simple options for reducing costs.
Read More »
Tagged With:
value
,
Helpdesk
,
ITSM
,
ROI
Business as usual? No.... better than usual!
On October 7, 2008 in
Miscellaneous
by
HelpMaster Administrator
The global recession that seems imminent has an up-side for companies looking for a world class helpdesk or service desk software tool.
Read More »
Tagged With:
ROI
,
value