Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.
PRD Software and HelpMaster recently exhibited at the annual ITSMFA service management conference in our home town of Canberra. Here's the recap.
This year PRD Software attended CeBIT 2011 as an exhibitor. Read the recap from the HelpMaster booth perspective.
The IT Infrastructure Libary turned 20 years old recently. Were you invited to the party?
Industry trade-shows and conventions seem to be on the decline. After 12 straight years of attending several shows each year, PRD Software and HelpMaster are trying something different.
There's a lot of talk about ITIL in the industry at the moment and it seems as if ITIL has all the answers for better service delivery and management...but what's the question?