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HelpMaster Service Management Software Blog
Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.
ITSMF Australian LeadIT conference - Canberra - recap
On August 12, 2013 in
Conferences and Consulting
,
HelpMaster
by
HelpMaster Administrator
PRD Software and HelpMaster recently exhibited at the annual ITSMFA service management conference in our home town of Canberra. Here's the recap.
Read More »
Tagged With:
ITIL
,
ITSMF
,
KCS
,
trade show
CeBIT 2011 - Sydney Convention Centre recap
On June 4, 2011 in
Conferences and Consulting
,
HelpMaster
by
HelpMaster Administrator
This year PRD Software attended CeBIT 2011 as an exhibitor. Read the recap from the HelpMaster booth perspective.
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Tagged With:
trade show
ITIL turns 20. Did you miss the party?
On November 16, 2009 in
ITSM
by
HelpMaster Administrator
The IT Infrastructure Libary turned 20 years old recently. Were you invited to the party?
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Tagged With:
helpdesk
,
ITIL
,
trade show
The end of the service-desk trade show...
On August 17, 2009 in
Conferences and Consulting
,
HelpMaster
by
HelpMaster Administrator
Industry trade-shows and conventions seem to be on the decline. After 12 straight years of attending several shows each year, PRD Software and HelpMaster are trying something different.
Read More »
Tagged With:
ITSMF
,
PRD Software
,
trade show
,
vendors
If ITIL is the answer, what's the question!?
On November 26, 2007 in
HelpMaster
by
HelpMaster Administrator
There's a lot of talk about ITIL in the industry at the moment and it seems as if ITIL has all the answers for better service delivery and management...but what's the question?
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Tagged With:
helpdesk
,
HelpMaster
,
ITIL
,
KCS
,
knowledge base
,
trade show