HelpMaster Blog

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Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.


Towards 1000 - the millennial client
An update on www.helpmasterpro.com and who is going to be #1000?

Running the Web Interface on Vista
Running the web on II7 (eg. Vista) requires a couple of small adjustments. Knowing these couple of tricks will make your life that much easier...

When a login page is not a login page
Where should you link to when the web is Active Directory enabled? The answer may surprise you...

Getting rid of those (de)bugs…
The way your web interface is configured for debug may have a big impact on performance...

Putting the web to the test...
A newly discovered tool (Selenium) could greatly improve the testing of HelpMaster Pro

HelpMaster Pro release candidate
HelpMaster Pro release candidate

Running the web interface using a hosting provider...
Here is my adventure getting HelpMaster Pro web interface to run on an externally hosted website (ie, using a hosting company). There were a few gotchas to consider but we got there in the end...

Welcome to the world of webbed feat
Welcome to the world of webbed feat and my HelpMaster Pro blog!