HelpMaster Service Management Software Blog


Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.

Available from Amazon.  Perhaps the best evidence yet that ITIL v2, v3, COBIT, MOM, MOF, CMMI, ISO/IEC 20000, and all the other acronyms that the ITSM industry churns out needs someone to explain it simply.

Perhaps it's worth a read, although I suspect any service manager would be a little hesitant to have a book such as this on their desk at work.


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