HelpMaster Blog

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Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.


CeBIT Sydney May 2015
Last week, PRD Software and HelpMaster once again exhibited at the annual IT tradeshow, ceBIT. (www.cebit.com.au).

ITSMF Australian LeadIT conference - Canberra - recap
PRD Software and HelpMaster recently exhibited at the annual ITSMFA service management conference in our home town of Canberra.  Here's the recap.

Helpdesk and service desk experiences at CeBIT 2013 - Darling Harbour, Sydney
Read about the 2013 CeBIT show experience through the eyes of the PRD Software HelpMaster team.  

CeBIT 2011 - Sydney Convention Centre recap
This year PRD Software attended CeBIT 2011 as an exhibitor. Read the recap from the HelpMaster booth perspective.

Webinar - You forgot your password again! HelpMaster + Specops password reset
Join us for a webinar on how to integrate the award winning Specops password reset solution with your HelpMaster service desk applicaiton.

The end of the service-desk trade show...
Industry trade-shows and conventions seem to be on the decline. After 12 straight years of attending several shows each year, PRD Software and HelpMaster are trying something different.

2008 Helpdesk PACRIM conference recap
The 2008 PACRIM conference is over for another year. Here's my take on it.

Day1 - The 2008 PACRIM Helpdesk convention
Today was the opening day of the 2008 PACRIM helpdesk conference held in QLD, Australia.