Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.
The Service Desk is always changing as it responds to the needs of the business. Here are 7 ideas to improve the configuration of HelpMaster.
CeBIT review 2018 - PRD Software exhibits HelpMaster helpdesk software
Practical ways to improve the quality of your service-desk email communication
In this second part of the report creation series we have a look at using Microsoft Excel as the reporting tool to build pivot-table helpdesk dashboards. For the first part in this reporting series, see http://www.helpmasterpro.com/community/blogs/entryid/49/creating-custom-reports-in-helpmaster-pro-part-1.aspx
Last week, PRD Software and HelpMaster once again exhibited at the annual IT tradeshow, ceBIT. (www.cebit.com.au).
Avoid the pitfalls and heart-ache of a botched ITSM software upgrade by utilizing some basic principles of regression testing the latest release of your helpdesk software.
What is regression testing?
Read about the 2013 CeBIT show experience through the eyes of the PRD Software HelpMaster team.
2012 was another successful year for PRD Software and HelpMaster.
One of the best new features of HelpMaster v11 is the powerful AddIn manager. Using the AddIn manager, developers can create custom plug-in's that extend the functionality of HelpMaster. Here's an example of how a plug in was created to use www.nicereply.com. Taken from the HelpMaster helpfile.
It's a Twitter thing...