HelpMaster Blog

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Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.


Helpdesk and service desk experiences at CeBIT 2013 - Darling Harbour, Sydney
Read about the 2013 CeBIT show experience through the eyes of the PRD Software HelpMaster team.  

2012 Year in review for PRD Software and HelpMaster help desk software
2012 was another successful year for PRD Software and HelpMaster.

HelpMaster and PRD Software goes to Twitter!
Can't get enough HelpMaster updates? Twitter to the rescue

Database upgrades, software and HelpMaster goes to YouTube!
PRD Software is making movies! Check out the latest database upgrade video and check out some great software to help you manage your SQL Server databases

Towards 1000 - the millennial client
An update on www.helpmasterpro.com and who is going to be #1000?

2008 Helpdesk PACRIM conference recap
The 2008 PACRIM conference is over for another year. Here's my take on it.

Day1 - The 2008 PACRIM Helpdesk convention
Today was the opening day of the 2008 PACRIM helpdesk conference held in QLD, Australia.

HelpMaster Pro 8.1 - the upcoming release preview
Here at PRD Software, we have a "wish list" for HelpMaster Pro at least a mile long. Here's a quick insight into what's coming in the up-coming feature release of HelpMaster Pro 8.1

How is the new website going?
Some basic stats on the rise and rise of the www.helpmasterpro.com