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0 Replies and 5057 Views Support Requests and Annual Maintenance Subscriptions      5057  0 Started by  Beth S Due to an increase in support requests outside of the terms of the Annual Maintenance Subscription (AMS). PRD Software will now be  strictly applying the billable component of the AMS to such requests. What does this mean If you make a support request that is not as a result of a fault or issue with HelpMaster (such as setting up IIS or installing SQL server) then this becomes billable. If this is the case PRD Software will advise you and get your approval before proceeding. H...
0 5057
10/28/2008 7:19 PM
0 Replies and 9280 Views Subscribe to this topic to be notified of product updates      9280  0 Started by  Rod Weir In order to be kept up-to-date about product releases and other product announcements, please subscribe to this topic. By doing this you will automatically receive a notification email whenever a new topic is posted here about a new product release. You can subscribe to this topic by checking the 'Subscribe' checkbox at the top of this page. Thank you HelpMaster Pro development team
0 9280
08/14/2007 7:18 PM
0 Replies and 60 Views October 2019 release now available  60  0 Started by  Rod Weir A new release of HelpMaster is now available.  This release focusses on workflow stability, enhancements and other fixes. For a list of the major new features of v19, see https://www.helpmasterpro.com/Suppo...Master-v19   Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v19 at no charge.  If your annual maintenance subscription (AMS) has lapsed, please contact PRD Software for a quote ...
0 60
10/08/2019 6:50 AM
0 Replies and 218 Views August 2019 release now available  218  0 Started by  Rod Weir A new release of HelpMaster is now available.  This release has some great workflow improvements, new control set fields, a new manager feature, and lots of work on the approvals, visual styling and much more. For a list of the major new features of v19, see https://www.helpmasterpro.com/Support/Updates-and-Service-Packs/What-is-new-for-HelpMaster-v19   Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to...
0 218
08/14/2019 10:32 AM
0 Replies and 489 Views June 2019 release now available  489  0 Started by  Rod Weir A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, and change management. For a list of the major new features of v19, see https://www.helpmasterpro.com/Support/Updates-and-Service-Packs/What-is-new-for-HelpMaster-v19   Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v19 at no charge.  If your annual maintenanc...
0 489
06/05/2019 7:27 AM
0 Replies and 637 Views April 2019 release now available  637  0 Started by  Rod Weir A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, change management and web portal. For a list of the major new features of v19, see https://www.helpmasterpro.com/Suppo...Master-v19   Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v19 at no charge.  If your annual maintenance subscription (AMS) has lapsed, pl...
0 637
04/22/2019 8:14 PM
0 Replies and 773 Views February 2019 release now available  773  0 Started by  Rod Weir A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow and web portal. For a list of the major new features of v19, see https://www.helpmasterpro.com/Support/Updates-and-Service-Packs/What-is-new-for-HelpMaster-v19   Upgrade eligibility and registration codes   If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v19 at no charge.  If your annual mainten...
0 773
02/25/2019 4:06 PM
0 Replies and 1378 Views November 2018 release now available  1378  0 Started by  Rod Weir A new release of HelpMaster is now available.  This release contains lots of fixes, performance tweaks, improved workflow capabilities, improved change management email templates and lots of smaller fixes, improvements and updates. For a list of the major new features of v17, see  http://www.helpmasterpro....w-for-HelpMaster-v17   Upgrade eligibility and registration codes   If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade...
0 1378
11/07/2018 4:18 PM
0 Replies and 1623 Views Maintenance release of HelpMaster, v17.22.5 is now available  1623  0 Started by  Rod Weir A new release of HelpMaster is now available.  This release delivers some exciting new workflow improvements, along with improved staff web portal functionality.    For a list of the major new features of v17, see  http://www.helpmasterpro.com/Suppor...Master-v17   Upgrade eligibility and registration codes   If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v17 at no charge.  If your annual maintenance...
0 1623
10/08/2018 9:51 AM
0 Replies and 1583 Views Maintenance release of HelpMaster, v17.20.14 is now available  1583  0 Started by  Rod Weir A new release for v17 is now available.   This release fixes a number of issues for version 17 as well as new and enhanced features.   For a detailed list of fixes, refer to the version history.   For a list of the major new features of v17, see  http://www.helpmasterpro.com/Suppor...Master-v17   Upgrade eligibility and registration codes   If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v17 at ...
0 1583
08/14/2018 12:28 PM
0 Replies and 1753 Views Maintenance release of HelpMaster, v17.16.28 is now available  1753  0 Started by  Rod Weir This release fixes a number of issues for version 17. For a detailed list of fixes, refer to the version history.   For a list of the major new features of v17, see  http://www.helpmasterpro.com/Suppor...Master-v17   Upgrade eligibility and registration codes   If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v17 at no charge.  If your annual maintenance subscription (AMS) has lapsed, please contact PRD Software...
0 1753
04/30/2018 11:43 AM
0 Replies and 2372 Views New major release - HelpMaster v17 now available  2372  0 Started by  Rod Weir A new major release of HelpMaster, v17 is now available. This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks.  For a list of the major new features, see  https://www.helpmasterpro.com/Suppo...Master-v17 Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v17 at no charge.  If your annual maintenance subscription (AMS) has lapsed, plea...
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12/11/2017 10:41 AM
0 Replies and 4677 Views HelpMaster website update  4677  0 Started by  Rod Weir In preparation of the v17 release, the HelpMaster website has had a make-over. The new-look site provide additional information about the capabilities of HelpMaster, as well as an improved navigation layout and internal optimizations. Make sure you're subscribed to the HelpMaster newsletter to receive further updates and new and events.  The next major release of HelpMaster is almost here!
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08/03/2017 5:28 PM
0 Replies and 3826 Views Maintenance release of HelpMaster, v16.7.11 is now available  3826  0 Started by  Rod Weir This release fixes a number of issues for version 16. For a detailed list of fixes, refer to the version history. For a list of the major new features of v16, see  http://www.helpmasterpro.com/Home/What-is-new-for-HelpMaster-v16 Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v16 at no charge.  If your annual maintenance subscription (AMS) has lapsed, please contact PRD Software for a quote t...
0 3826
07/22/2016 10:36 AM
0 Replies and 4154 Views Maintenance release of HelpMaster, v16.1.23 is now available.  4154  0 Started by  Rod Weir The first maintenance release of HelpMaster, v16.1.23 is now available. This release fixes a number of issues that have been discovered since the initial v16 release. For a detailed list of fixes, refer to the version history. For a list of the major new features of v16, see  http://www.helpmasterpro.com/Home/W...Master-v16 Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v16 at no charge.  If your...
0 4154
01/25/2016 2:56 PM
0 Replies and 4300 Views HelpMaster v16.0.0 is now available  4300  0 Started by  Rod Weir A new major release of HelpMaster, v16 is now available. This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks.  For a list of the major new features, see  http://www.helpmasterpro.com/Helpde...pMaster-16 Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v16 at no charge.  If your annual maintenance subscription (AMS) has lapsed, please con...
0 4300
12/23/2015 3:57 PM
0 Replies and 4514 Views HelpMaster v15.6.5 is now available  4514  0 Started by  Rod Weir A new major release of HelpMaster v15 is now available. This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks.  For a list of the major new features, see  http://www.helpmasterpro.com/Helpde...pMaster-15 Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v15 at no charge.  If your annual maintenance subscription (AMS) has lapsed, please cont...
0 4514
06/10/2015 4:58 PM
0 Replies and 5411 Views HelpMaster v14.7.25 is now available  5411  0 Started by  Rod Weir HelpMaster v14.7.25 is now available. This release fixes a number of issues that have been reported since the initial 14.0 release.  It also include some great new features, and some notable enhancements. The complete list of changes can be viewed in the HelpMaster version history which can be accessed via the updates and service packs page link below. The release does require a database patch if you are upgrading from any version of HelpMaster.   Use the database and report...
0 5411
07/28/2014 1:26 PM
0 Replies and 5585 Views HelpMaster v14.3.21 is now available - Maintenance release  5585  0 Started by  Rod Weir HelpMaster v14.3.21 is now available. This release fixes a number of issues that have been reported since the initial 14.0 release.  The complete list of changes can be viewed in the HelpMaster version history which can be accessed via the updates and service packs page link below. The release does require a database patch if you are upgrading from any version of HelpMaster.   Use the database and reports wizard to perform this operation. Not already using v14  Upgr...
0 5585
03/24/2014 12:09 PM
0 Replies and 5821 Views HelpMaster v14.1.4 is now available  5821  0 Started by  Rod Weir A new major release of HelpMaster v14 is now available. This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks.  For a list of the major new features, see http://www.helpmasterpro.com/Helpdesk-Software/What-is-new-for-HelpMaster-14.aspx   Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v14 at no charge.  If your annual maintenance subscr...
0 5821
01/14/2014 1:58 PM
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October 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release focusses on workflow stability, enhancements and other fixes. For a list of the ma...

August 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release has some great workflow improvements, new control set fields, a new manager feature, ...

Allow staff to view all jobs, all skillgroups by Rod Weir in Installation, configuration and upgrading with 0 replies By default, staff members can only view and action jobs that are assigned to the skillgroup(s) that the staff member belong to.  Fine-level contr...

Building knowledge management and KCS into the workflow by Rod Weir in Using HelpMaster with 0 replies Here's a workflow idea to assist with improved knowledge base articles and knowledge management / KCS As part of a support workflow, build into...

June 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, and change manageme...

October 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release focusses on workflow stability, enhancements and other fixes. For a list of the ma...

August 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release has some great workflow improvements, new control set fields, a new manager feature, ...

Allow staff to view all jobs, all skillgroups by Rod Weir in Installation, configuration and upgrading By default, staff members can only view and action jobs that are assigned to the skillgroup(s) that the staff member belong to.  Fine-level contr...

Building knowledge management and KCS into the workflow by Rod Weir in Using HelpMaster Here's a workflow idea to assist with improved knowledge base articles and knowledge management / KCS As part of a support workflow, build into...

June 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, and change manageme...

Workflow email object - email account by Rod Weir in Using HelpMaster The up-coming release of HelpMaster will have a lot of workflow improvements.  One of these is in the email object.  It is now possible to c...

Change Management by Rod Weir in Using HelpMaster Change Management in HelpMaster is a relatively new feature that is evolving rapidly.  Based off live-use in small and large departments, our &qu...

April 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, change management a...

February 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow and web portal. F...

RE: Job Templates get a new config option for web-based jobs by Rod Weir in Web interface, client self-service and remote access Just further to this topic....if using workflow to log a new job from a job that already contains control sets, and you are using the option to transf...