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0 Replies and 5373 Views Support Requests and Annual Maintenance Subscriptions      5373  0 Started by  Beth S Due to an increase in support requests outside of the terms of the Annual Maintenance Subscription (AMS). PRD Software will now be  strictly applying the billable component of the AMS to such requests. What does this mean If you make a support request that is not as a result of a fault or issue with HelpMaster (such as setting up IIS or installing SQL server) then this becomes billable. If this is the case PRD Software will advise you and get your approval before proceeding. H...
0 5373
10/28/2008 7:19 PM
0 Replies and 9617 Views Subscribe to this topic to be notified of product updates      9617  0 Started by  Rod Weir In order to be kept up-to-date about product releases and other product announcements, please subscribe to this topic. By doing this you will automatically receive a notification email whenever a new topic is posted here about a new product release. You can subscribe to this topic by checking the 'Subscribe' checkbox at the top of this page. Thank you HelpMaster Pro development team
0 9617
08/14/2007 7:18 PM
0 Replies and 91 Views February 2020 release now available  91  0 Started by  Rod Weir A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-and-Service-Packs/What-is-new-for-HelpMaster-v20   Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v20 at no charge.  If your annual maintenance subscription (AMS) has lapsed, please contact PRD Software for a quote to renew and upgrade.  ...
0 91
02/07/2020 8:37 AM
0 Replies and 254 Views December 2019 release now available  254  0 Started by  Rod Weir A new release of HelpMaster is now available.  This release focusses mainly on stability, with an important fix for the Email Manager if using IMAP connections. For a list of the major new features of v19, see https://www.helpmasterpro.com/Support/Updates-and-Service-Packs/What-is-new-for-HelpMaster-v19   Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v19 at no charge.  If your annua...
0 254
12/12/2019 2:07 PM
0 Replies and 462 Views October 2019 release now available  462  0 Started by  Rod Weir A new release of HelpMaster is now available.  This release focusses on workflow stability, enhancements and other fixes. For a list of the major new features of v19, see https://www.helpmasterpro.com/Suppo...Master-v19   Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v19 at no charge.  If your annual maintenance subscription (AMS) has lapsed, please contact PRD Software for a quote ...
0 462
10/08/2019 6:50 AM
0 Replies and 588 Views August 2019 release now available  588  0 Started by  Rod Weir A new release of HelpMaster is now available.  This release has some great workflow improvements, new control set fields, a new manager feature, and lots of work on the approvals, visual styling and much more. For a list of the major new features of v19, see https://www.helpmasterpro.com/Support/Updates-and-Service-Packs/What-is-new-for-HelpMaster-v19   Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to...
0 588
08/14/2019 10:32 AM
0 Replies and 823 Views June 2019 release now available  823  0 Started by  Rod Weir A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, and change management. For a list of the major new features of v19, see https://www.helpmasterpro.com/Support/Updates-and-Service-Packs/What-is-new-for-HelpMaster-v19   Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v19 at no charge.  If your annual maintenanc...
0 823
06/05/2019 7:27 AM
0 Replies and 954 Views April 2019 release now available  954  0 Started by  Rod Weir A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, change management and web portal. For a list of the major new features of v19, see https://www.helpmasterpro.com/Suppo...Master-v19   Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v19 at no charge.  If your annual maintenance subscription (AMS) has lapsed, pl...
0 954
04/22/2019 8:14 PM
0 Replies and 1106 Views February 2019 release now available  1106  0 Started by  Rod Weir A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow and web portal. For a list of the major new features of v19, see https://www.helpmasterpro.com/Support/Updates-and-Service-Packs/What-is-new-for-HelpMaster-v19   Upgrade eligibility and registration codes   If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v19 at no charge.  If your annual mainten...
0 1106
02/25/2019 4:06 PM
0 Replies and 1763 Views November 2018 release now available  1763  0 Started by  Rod Weir A new release of HelpMaster is now available.  This release contains lots of fixes, performance tweaks, improved workflow capabilities, improved change management email templates and lots of smaller fixes, improvements and updates. For a list of the major new features of v17, see  http://www.helpmasterpro....w-for-HelpMaster-v17   Upgrade eligibility and registration codes   If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade...
0 1763
11/07/2018 4:18 PM
0 Replies and 2074 Views Maintenance release of HelpMaster, v17.22.5 is now available  2074  0 Started by  Rod Weir A new release of HelpMaster is now available.  This release delivers some exciting new workflow improvements, along with improved staff web portal functionality.    For a list of the major new features of v17, see  http://www.helpmasterpro.com/Suppor...Master-v17   Upgrade eligibility and registration codes   If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v17 at no charge.  If your annual maintenance...
0 2074
10/08/2018 9:51 AM
0 Replies and 1957 Views Maintenance release of HelpMaster, v17.20.14 is now available  1957  0 Started by  Rod Weir A new release for v17 is now available.   This release fixes a number of issues for version 17 as well as new and enhanced features.   For a detailed list of fixes, refer to the version history.   For a list of the major new features of v17, see  http://www.helpmasterpro.com/Suppor...Master-v17   Upgrade eligibility and registration codes   If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v17 at ...
0 1957
08/14/2018 12:28 PM
0 Replies and 2099 Views Maintenance release of HelpMaster, v17.16.28 is now available  2099  0 Started by  Rod Weir This release fixes a number of issues for version 17. For a detailed list of fixes, refer to the version history.   For a list of the major new features of v17, see  http://www.helpmasterpro.com/Suppor...Master-v17   Upgrade eligibility and registration codes   If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v17 at no charge.  If your annual maintenance subscription (AMS) has lapsed, please contact PRD Software...
0 2099
04/30/2018 11:43 AM
0 Replies and 2780 Views New major release - HelpMaster v17 now available  2780  0 Started by  Rod Weir A new major release of HelpMaster, v17 is now available. This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks.  For a list of the major new features, see  https://www.helpmasterpro.com/Suppo...Master-v17 Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v17 at no charge.  If your annual maintenance subscription (AMS) has lapsed, plea...
0 2780
12/11/2017 10:41 AM
0 Replies and 5250 Views HelpMaster website update  5250  0 Started by  Rod Weir In preparation of the v17 release, the HelpMaster website has had a make-over. The new-look site provide additional information about the capabilities of HelpMaster, as well as an improved navigation layout and internal optimizations. Make sure you're subscribed to the HelpMaster newsletter to receive further updates and new and events.  The next major release of HelpMaster is almost here!
0 5250
08/03/2017 5:28 PM
0 Replies and 4244 Views Maintenance release of HelpMaster, v16.7.11 is now available  4244  0 Started by  Rod Weir This release fixes a number of issues for version 16. For a detailed list of fixes, refer to the version history. For a list of the major new features of v16, see  http://www.helpmasterpro.com/Home/What-is-new-for-HelpMaster-v16 Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v16 at no charge.  If your annual maintenance subscription (AMS) has lapsed, please contact PRD Software for a quote t...
0 4244
07/22/2016 10:36 AM
0 Replies and 4529 Views Maintenance release of HelpMaster, v16.1.23 is now available.  4529  0 Started by  Rod Weir The first maintenance release of HelpMaster, v16.1.23 is now available. This release fixes a number of issues that have been discovered since the initial v16 release. For a detailed list of fixes, refer to the version history. For a list of the major new features of v16, see  http://www.helpmasterpro.com/Home/W...Master-v16 Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v16 at no charge.  If your...
0 4529
01/25/2016 2:56 PM
0 Replies and 4720 Views HelpMaster v16.0.0 is now available  4720  0 Started by  Rod Weir A new major release of HelpMaster, v16 is now available. This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks.  For a list of the major new features, see  http://www.helpmasterpro.com/Helpde...pMaster-16 Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v16 at no charge.  If your annual maintenance subscription (AMS) has lapsed, please con...
0 4720
12/23/2015 3:57 PM
0 Replies and 4897 Views HelpMaster v15.6.5 is now available  4897  0 Started by  Rod Weir A new major release of HelpMaster v15 is now available. This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks.  For a list of the major new features, see  http://www.helpmasterpro.com/Helpde...pMaster-15 Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v15 at no charge.  If your annual maintenance subscription (AMS) has lapsed, please cont...
0 4897
06/10/2015 4:58 PM
0 Replies and 5831 Views HelpMaster v14.7.25 is now available  5831  0 Started by  Rod Weir HelpMaster v14.7.25 is now available. This release fixes a number of issues that have been reported since the initial 14.0 release.  It also include some great new features, and some notable enhancements. The complete list of changes can be viewed in the HelpMaster version history which can be accessed via the updates and service packs page link below. The release does require a database patch if you are upgrading from any version of HelpMaster.   Use the database and report...
0 5831
07/28/2014 1:26 PM
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February 2020 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

December 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release focusses mainly on stability, with an important fix for the Email Manager if using IM...

Adjust the date range for displaying closed jobs in Explorer by Rod Weir in Using HelpMaster with 0 replies From tech support today... By default, the Explorer screen displays closed jobs that were closed in the previous month.  This interval can be ...

October 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release focusses on workflow stability, enhancements and other fixes. For a list of the ma...

August 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release has some great workflow improvements, new control set fields, a new manager feature, ...

February 2020 release now available by Rod Weir in Announcements A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

December 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release focusses mainly on stability, with an important fix for the Email Manager if using IM...

Adjust the date range for displaying closed jobs in Explorer by Rod Weir in Using HelpMaster From tech support today... By default, the Explorer screen displays closed jobs that were closed in the previous month.  This interval can be ...

October 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release focusses on workflow stability, enhancements and other fixes. For a list of the ma...

August 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release has some great workflow improvements, new control set fields, a new manager feature, ...

Allow staff to view all jobs, all skillgroups by Rod Weir in Installation, configuration and upgrading By default, staff members can only view and action jobs that are assigned to the skillgroup(s) that the staff member belong to.  Fine-level contr...

June 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, and change manageme...

Change Management by Rod Weir in Using HelpMaster Change Management in HelpMaster is a relatively new feature that is evolving rapidly.  Based off live-use in small and large departments, our &qu...

April 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, change management a...

February 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow and web portal. F...