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0 Replies and 4709 Views Support Requests and Annual Maintenance Subscriptions      4709  0 Started by  Beth S Due to an increase in support requests outside of the terms of the Annual Maintenance Subscription (AMS). PRD Software will now be  strictly applying the billable component of the AMS to such requests. What does this mean If you make a support request that is not as a result of a fault or issue with HelpMaster (such as setting up IIS or installing SQL server) then this becomes billable. If this is the case PRD Software will advise you and get your approval before proceeding. H...
0 4709
10/28/2008 7:19 PM
0 Replies and 8904 Views Subscribe to this topic to be notified of product updates      8904  0 Started by  Rod Weir In order to be kept up-to-date about product releases and other product announcements, please subscribe to this topic. By doing this you will automatically receive a notification email whenever a new topic is posted here about a new product release. You can subscribe to this topic by checking the 'Subscribe' checkbox at the top of this page. Thank you HelpMaster Pro development team
0 8904
08/14/2007 7:18 PM
0 Replies and 105 Views June 2019 release now available  105  0 Started by  Rod Weir A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, and change management. For a list of the major new features of v19, see https://www.helpmasterpro.com/Support/Updates-and-Service-Packs/What-is-new-for-HelpMaster-v19   Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v19 at no charge.  If your annual maintenanc...
0 105
06/05/2019 7:27 AM
0 Replies and 272 Views April 2019 release now available  272  0 Started by  Rod Weir A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, change management and web portal. For a list of the major new features of v19, see https://www.helpmasterpro.com/Suppo...Master-v19   Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v19 at no charge.  If your annual maintenance subscription (AMS) has lapsed, pl...
0 272
04/22/2019 8:14 PM
0 Replies and 454 Views February 2019 release now available  454  0 Started by  Rod Weir A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow and web portal. For a list of the major new features of v19, see https://www.helpmasterpro.com/Support/Updates-and-Service-Packs/What-is-new-for-HelpMaster-v19   Upgrade eligibility and registration codes   If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v19 at no charge.  If your annual mainten...
0 454
02/25/2019 4:06 PM
0 Replies and 950 Views November 2018 release now available  950  0 Started by  Rod Weir A new release of HelpMaster is now available.  This release contains lots of fixes, performance tweaks, improved workflow capabilities, improved change management email templates and lots of smaller fixes, improvements and updates. For a list of the major new features of v17, see  http://www.helpmasterpro....w-for-HelpMaster-v17   Upgrade eligibility and registration codes   If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade...
0 950
11/07/2018 4:18 PM
0 Replies and 1147 Views Maintenance release of HelpMaster, v17.22.5 is now available  1147  0 Started by  Rod Weir A new release of HelpMaster is now available.  This release delivers some exciting new workflow improvements, along with improved staff web portal functionality.    For a list of the major new features of v17, see  http://www.helpmasterpro.com/Suppor...Master-v17   Upgrade eligibility and registration codes   If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v17 at no charge.  If your annual maintenance...
0 1147
10/08/2018 9:51 AM
0 Replies and 1196 Views Maintenance release of HelpMaster, v17.20.14 is now available  1196  0 Started by  Rod Weir A new release for v17 is now available.   This release fixes a number of issues for version 17 as well as new and enhanced features.   For a detailed list of fixes, refer to the version history.   For a list of the major new features of v17, see  http://www.helpmasterpro.com/Suppor...Master-v17   Upgrade eligibility and registration codes   If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v17 at ...
0 1196
08/14/2018 12:28 PM
0 Replies and 1382 Views Maintenance release of HelpMaster, v17.16.28 is now available  1382  0 Started by  Rod Weir This release fixes a number of issues for version 17. For a detailed list of fixes, refer to the version history.   For a list of the major new features of v17, see  http://www.helpmasterpro.com/Suppor...Master-v17   Upgrade eligibility and registration codes   If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v17 at no charge.  If your annual maintenance subscription (AMS) has lapsed, please contact PRD Software...
0 1382
04/30/2018 11:43 AM
0 Replies and 1956 Views New major release - HelpMaster v17 now available  1956  0 Started by  Rod Weir A new major release of HelpMaster, v17 is now available. This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks.  For a list of the major new features, see  https://www.helpmasterpro.com/Suppo...Master-v17 Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v17 at no charge.  If your annual maintenance subscription (AMS) has lapsed, plea...
0 1956
12/11/2017 10:41 AM
0 Replies and 4017 Views HelpMaster website update  4017  0 Started by  Rod Weir In preparation of the v17 release, the HelpMaster website has had a make-over. The new-look site provide additional information about the capabilities of HelpMaster, as well as an improved navigation layout and internal optimizations. Make sure you're subscribed to the HelpMaster newsletter to receive further updates and new and events.  The next major release of HelpMaster is almost here!
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08/03/2017 5:28 PM
0 Replies and 3397 Views Maintenance release of HelpMaster, v16.7.11 is now available  3397  0 Started by  Rod Weir This release fixes a number of issues for version 16. For a detailed list of fixes, refer to the version history. For a list of the major new features of v16, see  http://www.helpmasterpro.com/Home/What-is-new-for-HelpMaster-v16 Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v16 at no charge.  If your annual maintenance subscription (AMS) has lapsed, please contact PRD Software for a quote t...
0 3397
07/22/2016 10:36 AM
0 Replies and 3731 Views Maintenance release of HelpMaster, v16.1.23 is now available.  3731  0 Started by  Rod Weir The first maintenance release of HelpMaster, v16.1.23 is now available. This release fixes a number of issues that have been discovered since the initial v16 release. For a detailed list of fixes, refer to the version history. For a list of the major new features of v16, see  http://www.helpmasterpro.com/Home/W...Master-v16 Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v16 at no charge.  If your...
0 3731
01/25/2016 2:56 PM
0 Replies and 3833 Views HelpMaster v16.0.0 is now available  3833  0 Started by  Rod Weir A new major release of HelpMaster, v16 is now available. This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks.  For a list of the major new features, see  http://www.helpmasterpro.com/Helpde...pMaster-16 Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v16 at no charge.  If your annual maintenance subscription (AMS) has lapsed, please con...
0 3833
12/23/2015 3:57 PM
0 Replies and 4072 Views HelpMaster v15.6.5 is now available  4072  0 Started by  Rod Weir A new major release of HelpMaster v15 is now available. This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks.  For a list of the major new features, see  http://www.helpmasterpro.com/Helpde...pMaster-15 Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v15 at no charge.  If your annual maintenance subscription (AMS) has lapsed, please cont...
0 4072
06/10/2015 4:58 PM
0 Replies and 4982 Views HelpMaster v14.7.25 is now available  4982  0 Started by  Rod Weir HelpMaster v14.7.25 is now available. This release fixes a number of issues that have been reported since the initial 14.0 release.  It also include some great new features, and some notable enhancements. The complete list of changes can be viewed in the HelpMaster version history which can be accessed via the updates and service packs page link below. The release does require a database patch if you are upgrading from any version of HelpMaster.   Use the database and report...
0 4982
07/28/2014 1:26 PM
0 Replies and 5207 Views HelpMaster v14.3.21 is now available - Maintenance release  5207  0 Started by  Rod Weir HelpMaster v14.3.21 is now available. This release fixes a number of issues that have been reported since the initial 14.0 release.  The complete list of changes can be viewed in the HelpMaster version history which can be accessed via the updates and service packs page link below. The release does require a database patch if you are upgrading from any version of HelpMaster.   Use the database and reports wizard to perform this operation. Not already using v14  Upgr...
0 5207
03/24/2014 12:09 PM
0 Replies and 5425 Views HelpMaster v14.1.4 is now available  5425  0 Started by  Rod Weir A new major release of HelpMaster v14 is now available. This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks.  For a list of the major new features, see http://www.helpmasterpro.com/Helpdesk-Software/What-is-new-for-HelpMaster-14.aspx   Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v14 at no charge.  If your annual maintenance subscr...
0 5425
01/14/2014 1:58 PM
0 Replies and 4614 Views HelpMaster v13.6.4 is now available  4614  0 Started by  Rod Weir HelpMaster v13.6.4 is now available. This release fixes a number of issues that have been reported since the initial 13.0 release.  The complete list of changes can be viewed in the HelpMaster version history which can be accessed via the updates and service packs page link below. The release does require a database patch if you are upgrading from v12 or older.   Use the database and reports wizard to perform this operation. Not already using v13  Upgrade today If ...
0 4614
06/04/2013 8:54 PM
0 Replies and 3987 Views HelpMaster v13 is now available! Major new release  3987  0 Started by  Rod Weir A new major release of HelpMaster v13 is now available. This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks.  For a list of the major new features, see http://www.helpmasterpro.com/Produc...r-v13.aspx   Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v13 at no charge.  If your annual maintenance subscription (AMS) has lapsed, please co...
0 3987
04/01/2013 6:05 PM
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June 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, and change manageme...

Workflow email object - email account by Rod Weir in Using HelpMaster with 0 replies The up-coming release of HelpMaster will have a lot of workflow improvements.  One of these is in the email object.  It is now possible to c...

Change Management by Rod Weir in Using HelpMaster with 0 replies Change Management in HelpMaster is a relatively new feature that is evolving rapidly.  Based off live-use in small and large departments, our &qu...

April 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, change management a...

February 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow and web portal. F...

June 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, and change manageme...

Workflow email object - email account by Rod Weir in Using HelpMaster The up-coming release of HelpMaster will have a lot of workflow improvements.  One of these is in the email object.  It is now possible to c...

Change Management by Rod Weir in Using HelpMaster Change Management in HelpMaster is a relatively new feature that is evolving rapidly.  Based off live-use in small and large departments, our &qu...

April 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, change management a...

February 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow and web portal. F...

RE: Job Templates get a new config option for web-based jobs by Rod Weir in Web interface, client self-service and remote access Just further to this topic....if using workflow to log a new job from a job that already contains control sets, and you are using the option to transf...

November 2018 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release contains lots of fixes, performance tweaks, improved workflow capabilities, improved ...

Quick Re-assign from an "Unassigned" skillgroup queue by Rod Weir in Using HelpMaster The upcoming November release of HelpMaster contains a small, but very handy new feature. When a job is assigned to the "Unassigned" queu...

Job Templates get a new config option for web-based jobs by Rod Weir in Web interface, client self-service and remote access For the up-coming November release of HelpMaster, we've updated the Job Templates so that they can be configured as "Web Forms".  ...

Maintenance release of HelpMaster, v17.22.5 is now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release delivers some exciting new workflow improvements, along with improved staff web porta...