|HelpMaster website update by Rod Weir in Announcements with 0 replies|
In preparation of the v17 release, the HelpMaster website has had a make-over.
The new-look site provide additional information about the capabilit...|
|Email tags not working. by David C in Email Manager with 1 replies|
I recently got the email service working and was poking around other areas (new to the software) and for some reason email template tags are not ...|
|Knowledge Base improvements by Rod Weir in Wishlist with 0 replies|
We've recently received some requests to improve the knowledge base feature in HelpMaster via our support channel. I'm re-posting some of the id...|
|Triggered Events on Assets by Josh B in Priority Manager and Triggered Events with 2 replies|
I want to set up some automation for Assets but I need some help. Rather than sending a support email through, I thought I'd share the developme...|
|Automatically unsuspending jobs by Josh B in Priority Manager and Triggered Events with 2 replies|
Today I implemented some Priority Manager profiles to automate the unsuspending of jobs once a target date is reached. Thought I'd share...
|Use PowerBI for HelpMaster dashboards by Rod Weir in Reports and reporting with 0 replies|
Microsoft PowerBI is a powerful dashboard tool that allows you to quickly create dashboards based on your helpdesk / service-desk data.
|Template catalogs by Rod Weir in HelpMaster development with 0 replies|
Another great new feature of v17 is "Template Catalogs".
Template catalogs are groupings of Job Templates and Knowledge Base articles. E...|
|Spotlight on workflow object - Log new job by Rod Weir in HelpMaster development with 4 replies|
The next version of HelpMaster has a radically improved workflow system with lots of new workflow objects. One of the most powerful and useful i...|
|Clients can now link to multiple sites by Rod Weir in HelpMaster development with 0 replies|
Another handy feature of HelpMaster v17 is the ability to link clients to multiple sites. Previously clients could only be linked to 1 site only...|
|Control Sets - think custom fields, but much, much better... by Rod Weir in HelpMaster development with 0 replies|
One of the major new features of the next version of HelpMaster is the control sets.
Think of control sets like mini-forms that you can design, and t...|