Search this forum:
Search
You are not authorized to create a new topic
Page 1 of 41234 > >>
Topics
 Replies
 Views
 Last Post
0 Replies and 4901 Views Support Requests and Annual Maintenance Subscriptions      4901  0 Started by  Beth S Due to an increase in support requests outside of the terms of the Annual Maintenance Subscription (AMS). PRD Software will now be  strictly applying the billable component of the AMS to such requests. What does this mean If you make a support request that is not as a result of a fault or issue with HelpMaster (such as setting up IIS or installing SQL server) then this becomes billable. If this is the case PRD Software will advise you and get your approval before proceeding. H...
0 4901
10/28/2008 7:19 PM
0 Replies and 9117 Views Subscribe to this topic to be notified of product updates      9117  0 Started by  Rod Weir In order to be kept up-to-date about product releases and other product announcements, please subscribe to this topic. By doing this you will automatically receive a notification email whenever a new topic is posted here about a new product release. You can subscribe to this topic by checking the 'Subscribe' checkbox at the top of this page. Thank you HelpMaster Pro development team
0 9117
08/14/2007 7:18 PM
0 Replies and 28 Views August 2019 release now available  28  0 Started by  Rod Weir A new release of HelpMaster is now available.  This release has some great workflow improvements, new control set fields, a new manager feature, and lots of work on the approvals, visual styling and much more. For a list of the major new features of v19, see https://www.helpmasterpro.com/Support/Updates-and-Service-Packs/What-is-new-for-HelpMaster-v19   Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to...
0 28
08/14/2019 10:32 AM
0 Replies and 302 Views June 2019 release now available  302  0 Started by  Rod Weir A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, and change management. For a list of the major new features of v19, see https://www.helpmasterpro.com/Support/Updates-and-Service-Packs/What-is-new-for-HelpMaster-v19   Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v19 at no charge.  If your annual maintenanc...
0 302
06/05/2019 7:27 AM
0 Replies and 460 Views April 2019 release now available  460  0 Started by  Rod Weir A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, change management and web portal. For a list of the major new features of v19, see https://www.helpmasterpro.com/Suppo...Master-v19   Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v19 at no charge.  If your annual maintenance subscription (AMS) has lapsed, pl...
0 460
04/22/2019 8:14 PM
0 Replies and 636 Views February 2019 release now available  636  0 Started by  Rod Weir A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow and web portal. For a list of the major new features of v19, see https://www.helpmasterpro.com/Support/Updates-and-Service-Packs/What-is-new-for-HelpMaster-v19   Upgrade eligibility and registration codes   If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v19 at no charge.  If your annual mainten...
0 636
02/25/2019 4:06 PM
0 Replies and 1187 Views November 2018 release now available  1187  0 Started by  Rod Weir A new release of HelpMaster is now available.  This release contains lots of fixes, performance tweaks, improved workflow capabilities, improved change management email templates and lots of smaller fixes, improvements and updates. For a list of the major new features of v17, see  http://www.helpmasterpro....w-for-HelpMaster-v17   Upgrade eligibility and registration codes   If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade...
0 1187
11/07/2018 4:18 PM
0 Replies and 1400 Views Maintenance release of HelpMaster, v17.22.5 is now available  1400  0 Started by  Rod Weir A new release of HelpMaster is now available.  This release delivers some exciting new workflow improvements, along with improved staff web portal functionality.    For a list of the major new features of v17, see  http://www.helpmasterpro.com/Suppor...Master-v17   Upgrade eligibility and registration codes   If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v17 at no charge.  If your annual maintenance...
0 1400
10/08/2018 9:51 AM
0 Replies and 1402 Views Maintenance release of HelpMaster, v17.20.14 is now available  1402  0 Started by  Rod Weir A new release for v17 is now available.   This release fixes a number of issues for version 17 as well as new and enhanced features.   For a detailed list of fixes, refer to the version history.   For a list of the major new features of v17, see  http://www.helpmasterpro.com/Suppor...Master-v17   Upgrade eligibility and registration codes   If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v17 at ...
0 1402
08/14/2018 12:28 PM
0 Replies and 1574 Views Maintenance release of HelpMaster, v17.16.28 is now available  1574  0 Started by  Rod Weir This release fixes a number of issues for version 17. For a detailed list of fixes, refer to the version history.   For a list of the major new features of v17, see  http://www.helpmasterpro.com/Suppor...Master-v17   Upgrade eligibility and registration codes   If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v17 at no charge.  If your annual maintenance subscription (AMS) has lapsed, please contact PRD Software...
0 1574
04/30/2018 11:43 AM
0 Replies and 2175 Views New major release - HelpMaster v17 now available  2175  0 Started by  Rod Weir A new major release of HelpMaster, v17 is now available. This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks.  For a list of the major new features, see  https://www.helpmasterpro.com/Suppo...Master-v17 Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v17 at no charge.  If your annual maintenance subscription (AMS) has lapsed, plea...
0 2175
12/11/2017 10:41 AM
0 Replies and 4403 Views HelpMaster website update  4403  0 Started by  Rod Weir In preparation of the v17 release, the HelpMaster website has had a make-over. The new-look site provide additional information about the capabilities of HelpMaster, as well as an improved navigation layout and internal optimizations. Make sure you're subscribed to the HelpMaster newsletter to receive further updates and new and events.  The next major release of HelpMaster is almost here!
0 4403
08/03/2017 5:28 PM
0 Replies and 3644 Views Maintenance release of HelpMaster, v16.7.11 is now available  3644  0 Started by  Rod Weir This release fixes a number of issues for version 16. For a detailed list of fixes, refer to the version history. For a list of the major new features of v16, see  http://www.helpmasterpro.com/Home/What-is-new-for-HelpMaster-v16 Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v16 at no charge.  If your annual maintenance subscription (AMS) has lapsed, please contact PRD Software for a quote t...
0 3644
07/22/2016 10:36 AM
0 Replies and 3960 Views Maintenance release of HelpMaster, v16.1.23 is now available.  3960  0 Started by  Rod Weir The first maintenance release of HelpMaster, v16.1.23 is now available. This release fixes a number of issues that have been discovered since the initial v16 release. For a detailed list of fixes, refer to the version history. For a list of the major new features of v16, see  http://www.helpmasterpro.com/Home/W...Master-v16 Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v16 at no charge.  If your...
0 3960
01/25/2016 2:56 PM
0 Replies and 4094 Views HelpMaster v16.0.0 is now available  4094  0 Started by  Rod Weir A new major release of HelpMaster, v16 is now available. This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks.  For a list of the major new features, see  http://www.helpmasterpro.com/Helpde...pMaster-16 Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v16 at no charge.  If your annual maintenance subscription (AMS) has lapsed, please con...
0 4094
12/23/2015 3:57 PM
0 Replies and 4318 Views HelpMaster v15.6.5 is now available  4318  0 Started by  Rod Weir A new major release of HelpMaster v15 is now available. This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks.  For a list of the major new features, see  http://www.helpmasterpro.com/Helpde...pMaster-15 Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v15 at no charge.  If your annual maintenance subscription (AMS) has lapsed, please cont...
0 4318
06/10/2015 4:58 PM
0 Replies and 5205 Views HelpMaster v14.7.25 is now available  5205  0 Started by  Rod Weir HelpMaster v14.7.25 is now available. This release fixes a number of issues that have been reported since the initial 14.0 release.  It also include some great new features, and some notable enhancements. The complete list of changes can be viewed in the HelpMaster version history which can be accessed via the updates and service packs page link below. The release does require a database patch if you are upgrading from any version of HelpMaster.   Use the database and report...
0 5205
07/28/2014 1:26 PM
0 Replies and 5408 Views HelpMaster v14.3.21 is now available - Maintenance release  5408  0 Started by  Rod Weir HelpMaster v14.3.21 is now available. This release fixes a number of issues that have been reported since the initial 14.0 release.  The complete list of changes can be viewed in the HelpMaster version history which can be accessed via the updates and service packs page link below. The release does require a database patch if you are upgrading from any version of HelpMaster.   Use the database and reports wizard to perform this operation. Not already using v14  Upgr...
0 5408
03/24/2014 12:09 PM
0 Replies and 5642 Views HelpMaster v14.1.4 is now available  5642  0 Started by  Rod Weir A new major release of HelpMaster v14 is now available. This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks.  For a list of the major new features, see http://www.helpmasterpro.com/Helpdesk-Software/What-is-new-for-HelpMaster-14.aspx   Upgrade eligibility and registration codes If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v14 at no charge.  If your annual maintenance subscr...
0 5642
01/14/2014 1:58 PM
0 Replies and 4864 Views HelpMaster v13.6.4 is now available  4864  0 Started by  Rod Weir HelpMaster v13.6.4 is now available. This release fixes a number of issues that have been reported since the initial 13.0 release.  The complete list of changes can be viewed in the HelpMaster version history which can be accessed via the updates and service packs page link below. The release does require a database patch if you are upgrading from v12 or older.   Use the database and reports wizard to perform this operation. Not already using v13  Upgrade today If ...
0 4864
06/04/2013 8:54 PM
You are not authorized to create a new topic
Page 1 of 41234 > >>


RSS Feed Available
August 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release has some great workflow improvements, new control set fields, a new manager feature, ...

Allow staff to view all jobs, all skillgroups by Rod Weir in Installation, configuration and upgrading with 0 replies By default, staff members can only view and action jobs that are assigned to the skillgroup(s) that the staff member belong to.  Fine-level contr...

Building knowledge management and KCS into the workflow by Rod Weir in Using HelpMaster with 0 replies Here's a workflow idea to assist with improved knowledge base articles and knowledge management / KCS As part of a support workflow, build into...

June 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, and change manageme...

Workflow email object - email account by Rod Weir in Using HelpMaster with 0 replies The up-coming release of HelpMaster will have a lot of workflow improvements.  One of these is in the email object.  It is now possible to c...

August 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release has some great workflow improvements, new control set fields, a new manager feature, ...

Allow staff to view all jobs, all skillgroups by Rod Weir in Installation, configuration and upgrading By default, staff members can only view and action jobs that are assigned to the skillgroup(s) that the staff member belong to.  Fine-level contr...

Building knowledge management and KCS into the workflow by Rod Weir in Using HelpMaster Here's a workflow idea to assist with improved knowledge base articles and knowledge management / KCS As part of a support workflow, build into...

June 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, and change manageme...

Workflow email object - email account by Rod Weir in Using HelpMaster The up-coming release of HelpMaster will have a lot of workflow improvements.  One of these is in the email object.  It is now possible to c...

Change Management by Rod Weir in Using HelpMaster Change Management in HelpMaster is a relatively new feature that is evolving rapidly.  Based off live-use in small and large departments, our &qu...

April 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, change management a...

February 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow and web portal. F...

RE: Job Templates get a new config option for web-based jobs by Rod Weir in Web interface, client self-service and remote access Just further to this topic....if using workflow to log a new job from a job that already contains control sets, and you are using the option to transf...

November 2018 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release contains lots of fixes, performance tweaks, improved workflow capabilities, improved ...