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0 Replies and 5313 Views Discussion board - Points, Questions and Social bookmarking!    5313  0 Started by  Rod Weir Recently we’ve been updating the software and configuration of the HelpMaster Pro discussion board.&160; Here’s a list of some of the new improvements. &160; New social bookmarking toolbar.&160; This toolbar allows you to quickly link any post to popular social websites such as Facebook andMySpace etc.&160; Simply click on the appropriate button and the post will appear inside the other web application.&160; Now all your friends can see what you post on a helpdesk software discussio...
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06/08/2009 2:30 AM
0 Replies and 7960 Views HelpMaster job in Sydney  7960  0 Started by  Rod Weir Live in Sydney Looking for a job Know how to use HelpMaster http://www.seek.com.au/Job/service-help-desk-analyst-level-1-2-3-windows-mobile-devices-exchange/in/sydney-south-west-m5-corridor/19147524 &160; &160;
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02/21/2011 4:09 PM
0 Replies and 4492 Views HelpMaster at CeBit 2011  4492  0 Started by  Rod Weir PRD&160;Software and HelpMaster will be exhibiting at CeBit 2011 in Sydney http://www.cebit.com.au/ See us in the CRM / ERP / IT Service Management section of the show. Looking forward to it - see you there!
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11/03/2010 10:59 PM
7 Replies and 7578 Views Goodbye!  7578  7 Started by  Knowledge Bird Hello all, &160; I have come to say my goodbyes. I'm moving on from IT support, and IT in general and will be freelancing full-time, as a copywriter. I'll make sure to let my replacement know that this forum has always been a very useful support mechanism. BTW, you can always find me on the twitters. muser74 ;)
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by  Rod WeirJump to last post
06/17/2010 7:43 PM
2 Replies and 6916 Views LinkedIn  6916  2 Started by  Knowledge Bird Hey, &160; You guys need a Helpmaster Pro group on LinkedIn. LinkedIn is so hot right now, at least in my circles.
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by  Knowledge BirdJump to last post
02/26/2010 1:00 PM
3 Replies and 6387 Views testing  6387  3 Started by  Rod Weir Test message.:whistling:
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by  Rod WeirJump to last post
10/02/2009 1:17 AM
0 Replies and 4602 Views Updated web site. New skin, new content  4602  0 Started by  Rod Weir Hi everyone, Just in case you didn't notice, the HelpMaster Pro website was re-skinned over the weekend to give a different look and feel.&160; We're still ironing out a few pages, so if you notice anything that isn't quite right, please let us know. We've also got a new page that allows you to opt-in to our newsletter offerings.&160; Check it ouand sign up for the PRD Insider.&160; The next one is about to go out, so make sure you don't miss it. There's also some new blogs, a new maintena...
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02/16/2009 2:38 PM
0 Replies and 4762 Views New on hold music messages for PRD Software!  4762  0 Started by  Rod Weir Yesterday we updated the company on-hold messages.&160; Lots of new content.&160; Ring us today and ask to be put on hold!
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01/15/2009 2:48 PM
0 Replies and 4503 Views Discussion board software update  4503  0 Started by  Rod Weir Hi helpdeskers, Quick note to let everyone know that over the past weekend this discussion board software was updated.&160; Initially there were a few difficulties, but in the end I think everything got over OK.&160; Please report any issues or questions you may have here. This new forum software allows greater administrative control, auto group subscription as well as a new point ranking system which we'll start using soon to greater effect. Best regards, Rod
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10/13/2008 10:39 PM
0 Replies and 4489 Views Anyone planning to attend the ITSMF conference?  4489  0 Started by  Rod Weir Should be a great event.  Anyone planning to be there Rod
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08/07/2008 7:10 PM
1 Replies and 6544 Views Microsoft - Bill has left the building - almost  6544  1 Started by  Knowledge Bird Article in today's SMH says Microsoft 'faces a future that could prove even more challenging - retaining dominance in the face of a seemingly insurmountable threat from Google.' Well Bill had to go some time, and I'm sure Windows will be around for many years to come. But as HelpMaster is an application that is enmeshed with Windows technologies do you think there'll be ripple effects, in some measure, at some stage down the line What about the Mac rising like a Phoenix from the dust My ho...
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by  Rod WeirJump to last post
06/26/2008 5:16 PM
0 Replies and 5915 Views Firefox tabbed browsing VERY slow or hanging? The end of Browser Wars?  5915  0 Started by  Scott McRae Hi all, I hope this comes as good news to any of you who have been experiencing almost impossibly slow browsing through Mozilla Firefox. I was having so much trouble with this, I nearly went back to internet explorer! A wise sage once said 'The only thing IE is good for is to download Firefox'. Hopefully the following will help restore your faith in mankind... well... in Firefox anyway. The symptoms: Unable to open more than one tab. Very, very, very slow to load a page. So...
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04/10/2008 8:03 PM
4 Replies and 6122 Views forum issues  6122  4 Started by  Knowledge Bird hello all, &160; The forum autologs me out. Is it a desirable feature and what about the timestamping Can we have an option to change our timezone Sorry. Minor things, I know. &160; ..aprill
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by  Knowledge BirdJump to last post
03/05/2008 4:15 PM
0 Replies and 4597 Views Job Vacancy - ASP.net developer - March 2008  4597  0 Started by  Rod Weir PRD Software is currently hiring! We have a position for a Microsoft ASP.net developer to assist with the development, maintenance and design of the HelpMaster Pro web interfaces. The successful candidate will have experience in Microsoft ASP.net, AJAX, Javascript, SQL Server and a solid working knowledge of development methodology and systems development lifecycle.&160; We also look for great communication skills and a willingness to be flexible. If this sounds like you and you live in Canb...
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03/02/2008 9:49 PM
3 Replies and 6947 Views Re-introduction  6947  3 Started by  Knowledge Bird Hello all,   I have returned to work from 9months of mat. leave. I've come back wondering why I couldn't reply to one of my old posts on the old board. Followed my nose and here I am - a whole new version. We run v7.5.184 here. My beef is the knowledgebase codes which it seems you may have addressed in this new version. v8 has new 'category codes' in the KB. Can you tell me if you did what we talked about in this post   Anyway, I'll be camped out on here during my work days. &nb...
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by  Rod WeirJump to last post
02/19/2008 5:09 PM
1 Replies and 6401 Views Any tennis fans here?  6401  1 Started by  Rod Weir So, anyone here a tennis fan&160; Looking forward to the Federer vs Djokovic matchup tonight at the Australian Open. Should be a beauty.&160; If Federer wins, it should be an interesting final with Tsonga. Go Federer! &160;
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by  Rod WeirJump to last post
01/27/2008 4:30 AM
0 Replies and 4929 Views Are you Up to Date?  4929  0 Started by  Ross S One of the biggest issues identified by our consultants and helpdesk staff when it comes to software installation problems is that client hardware and software may not be "up to date". This does not mean the latest 'zillion Mhz' machine is required but that whatever the machine is, it should have current service packs installed and suitable hardware and software drivers. Software applications such as Visual Studio 8 and .NET Framework will not run correctly with some early Beta softwa...
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12/03/2007 5:00 PM
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October 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release focusses on workflow stability, enhancements and other fixes. For a list of the ma...

August 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release has some great workflow improvements, new control set fields, a new manager feature, ...

Allow staff to view all jobs, all skillgroups by Rod Weir in Installation, configuration and upgrading with 0 replies By default, staff members can only view and action jobs that are assigned to the skillgroup(s) that the staff member belong to.  Fine-level contr...

June 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, and change manageme...

Change Management by Rod Weir in Using HelpMaster with 0 replies Change Management in HelpMaster is a relatively new feature that is evolving rapidly.  Based off live-use in small and large departments, our &qu...

October 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release focusses on workflow stability, enhancements and other fixes. For a list of the ma...

August 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release has some great workflow improvements, new control set fields, a new manager feature, ...

Allow staff to view all jobs, all skillgroups by Rod Weir in Installation, configuration and upgrading By default, staff members can only view and action jobs that are assigned to the skillgroup(s) that the staff member belong to.  Fine-level contr...

June 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, and change manageme...

Change Management by Rod Weir in Using HelpMaster Change Management in HelpMaster is a relatively new feature that is evolving rapidly.  Based off live-use in small and large departments, our &qu...

April 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, change management a...

February 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow and web portal. F...

RE: Job Templates get a new config option for web-based jobs by Rod Weir in Web Portal, client self-service and remote access Just further to this topic....if using workflow to log a new job from a job that already contains control sets, and you are using the option to transf...

November 2018 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release contains lots of fixes, performance tweaks, improved workflow capabilities, improved ...

Quick Re-assign from an "Unassigned" skillgroup queue by Rod Weir in Using HelpMaster The upcoming November release of HelpMaster contains a small, but very handy new feature. When a job is assigned to the "Unassigned" queu...