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1 Replies and 8069 Views Change in a custum Field within assets  8069  1 Started by  telecom utrecht If you make aan change in Custom filed within a asset (change the value) will this change affect al the assets with this type off custum field (will the change affect the other assets or in the worst case all the assets will lose the custum field)
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by  Rod WeirJump to last post
01/09/2013 8:47 PM
3 Replies and 6931 Views Windows Server 2012  6931  3 Started by  Anne Savoie Just checking to verify if Windows Server 2012 standard version is compatible with HelpMaster Pro v12  Any tips on exporting the HelpMaster database to another server   Thanks! Anne
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by  Scott McRaeJump to last post
11/12/2012 1:21 PM
4 Replies and 7485 Views Helpmaster Pro 9.1 Desktop Crashing  7485  4 Started by  Dean Mather &160; After installing the latest round of MS patches, users wuth Windows 7 at my company can no longer open Helpmaster Pro. As soon as you launch the program you recieve an error saying that Helpmaster Pro has stopped working with the following details: Description: Stopped working Problem signature: Problem Event Name: APPCRASH Application Name: HMP.Desktop.exe Application Version: 9.1.8.241 Application Timestamp: 4c6b3270 Fault Module Name: KERNELBASE.dll Fault Module Versi...
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by  Dennis OdriJump to last post
08/21/2011 11:00 PM
2 Replies and 6246 Views SQL 2008 R2 Supported with v10  6246  2 Started by  ping monster HI... We are in planning phase of upgrading our helpmaster server hardware and I&160;was wondering if SQL 2008 R2 is supported with v10 So our server will be every thing x64 bit except for Helpmaster application itself. (Is there native 64bit Helpmaster) &160; Regards &160;
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by  ping monsterJump to last post
12/14/2010 9:56 PM
5 Replies and 6156 Views Random Licensing Errors.  6156  5 Started by  ping monster Hi.. We currently experiancing licensing error windows popping up. It is so random that we cannot pin-point where it is going wrong. When I check the logon session in HM&160;System Admin, there is only a handful of users which is much much less than licensed number. I&160;made sure the user was not double logging from multi workstation ether. But after a while (2~5Min) user can logon normally. &160; Regards &160;
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by  Rod WeirJump to last post
11/30/2010 8:07 PM
2 Replies and 6310 Views Schedule Force Logoff function.  6310  2 Started by  ping monster Hi.. We have a problem that users are not logging out of HM, leaving job open over night even weeks. Would there be a force schedule logoff user funtion in HM (NOT auto logoff in 1min or two in HM system admin) I could do it by windows force schedule log off or shutdown but I just want to know if there is HM&160;function. &160; Regards &160; &160;
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by  ping monsterJump to last post
11/23/2010 10:56 PM
2 Replies and 5445 Views Is Helpmaster profile based.  5445  2 Started by  ping monster Hello.. We have a problem on TWO&160;users only. When these people logon and click on 'Site Search' button error reporting window pops up. It happens no matter&160;which PC&160;they are logging in from. But it does not happen to any other users. They have all same permission level and same user group. (HM Administration) So, I&160;was wondering if HM&160;uses its own profile IF it does how can I remove and recreate one ps. Uninstalled and reinstalled HM&160;but still the same err...
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by  ping monsterJump to last post
11/14/2010 3:56 PM
1 Replies and 6714 Views .NET Frame Work 4 Problem  6714  1 Started by  ping monster &160;Hi... Just last week we went through Windows Update and installed .NET Frame Work 4 and HelpMaster could not be launch. Uninstalled it and it started working again. &160; Is there a fix for this &160; &160;
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by  Scott McKenzieJump to last post
07/22/2010 8:58 PM
0 Replies and 4687 Views Service Management show, Sydney May 2010  4687  0 Started by  Rod Weir The service management show will be on again soon, this time in Sydney, Australia 3-6 May 2010 at Star City, Darling Harbour. Check it out http://www.terrapinn.com/2010/itservice HelpMaster photos from previous year here http://www.terrapinn.com/2010/itservice/exhibition.stm Come by the HelpMaster booth and show your support!&160; We'll be showing the up-coming v10 release and would love to have a chance to catch up with all of the HelpMaster users. Need tickets&160; Contact us.
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04/16/2010 6:06 AM
2 Replies and 6296 Views How big is your database?  6296  2 Started by  Rod Weir Just a general interest post.&160; I just worked on a tech support issue for a HelpMaster database with over 250,000 jobs logged in it.&160; That's quite a few jobs.&160; The good news is the database was perfectly intact, performing well and doing what it should after the upgrade to v9.1 I wonder if HelpMaster implementations out there have more jobs than this Care to share any thoughts p.s.&160; Databases of this size should always have their indexes rebuilt / maintained regularly to ...
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by  FerryJump to last post
02/17/2010 2:05 AM
0 Replies and 16477 Views What is your ratio of helpdesk staff to supported clients?   16477  0 Started by  Rod Weir Time for another poll.&160; How many helpdesk staff does it take to support your clients (sounds like the beginning of a joke no) Are you overstaffed&160; Understaffed How do you compare with other organizations running a helpdesk Cast your vote and tell us a bit about your helpdesk / service desk.&160; To work out your ratio, use this formula (Total number of supported clients) / (total number of support staff)
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08/19/2009 6:08 PM
1 Replies and 5589 Views V9.0.4 and merging clients  5589  1 Started by  Timo dlvw Just wanted to say many thanks for the Merge Client option in the new V9.0.4 It works really well&160;and is a great feature. For those wanting to use it, it is worth noting that you need to login as administrator to use it
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by  Rod WeirJump to last post
08/18/2009 4:26 AM
3 Replies and 5759 Views 9.1 release date?  5759  3 Started by  Adam Faorlin Is there any ETA on the release of version 9.1 as yet There are a couple of good features that we really would like to start using ASAP as it will definitely&160;increase our usability Thanks Adam &160;
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by  Rod WeirJump to last post
07/20/2009 3:48 PM
1 Replies and 6021 Views Single SignOn Integration  6021  1 Started by  Sibi Baby Does Help Master have a facility&160; of Single SignOn integration
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by  Rod WeirJump to last post
07/20/2009 1:49 AM
0 Replies and 4410 Views Job opportunity. Roubaix, France  4410  0 Started by  Scott McRae Live in France Travelling abroad and need a job Know HelpMaster Pro Check this out: Normal 0 false false false EN-AU X-NONE X-NONE MicrosoftInternetExplorer4 ...
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07/08/2009 11:49 PM
1 Replies and 6078 Views Helpdesk experts use Google  6078  1 Started by  Rod Weir Everyone uses Google, right Here's an interesting site that allows you to 'google' something on behalf of someone else. Check it out.&160; It's called, 'Let me Google that for you'.&160; You go to the site, enter your search terms, and it will create a custom URL that will animate someone typing the search terms into Google.&160; Then it displays the results in Google itself. This is a very cool thing for helpdesk. Check it out here http://www.lmgtfy.com/q=howdoIsearchgoogle3F &...
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by  Rod WeirJump to last post
05/21/2009 11:29 PM
0 Replies and 5320 Views Australian Helpdesk conference agenda now available  5320  0 Started by  Rod Weir The premier Australian helpdesk conference agenda is now available at this website http://www.terrapinn.com/2008/pacrim/programme.stm Looks like a lot of good helpdesk concepts will be discussed this year.&160; Interesting to see ITIL v3 being a big focus. For anyone who is considering attending this conference, please remember that PRD Software can get you a discount.&160; Contact us if you're interested.&160; We'll be there as a vendor and we'll be bringing the latest feature release of ...
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04/23/2008 6:51 AM
3 Replies and 6782 Views What do you call a Job?  6782  3 Started by  Rod Weir By default, HelpMaster Pro uses the terminology of "Job" for each helpdesk call.  This can be changed via the terminology screen (Look under the 'Administration > Terminology' menu), however I've just read an interesting blog post from the IT Skeptic.  Here's how it starts.. "Call, contact, request, incident, issue, task, ticket, job - they are all the same thing really. The latest one I heard was the "case". They are all requests of one form or another. The...
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by  Rod WeirJump to last post
02/28/2008 8:33 PM
0 Replies and 5371 Views The Vital ITIL Recital  5371  0 Started by  Rod Weir The Vital ITIL Recital If your service is appaling and your SLA is stalling, cause the clients keep on calling, and you dont know where to go... If your DBA is cranky, and sys admin needs a hanky, cause your systems old and manky, and your DB overflows... If your budget's getting tightened, and your CIO is frightened, cause the helpdesk ain't enlightened, and your reports are way too slow... If your workflow is regressing, and the interface is oppressing, cause an upgrade is depr...
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02/01/2008 4:40 AM
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August 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release has some great workflow improvements, new control set fields, a new manager feature, ...

Allow staff to view all jobs, all skillgroups by Rod Weir in Installation, configuration and upgrading with 0 replies By default, staff members can only view and action jobs that are assigned to the skillgroup(s) that the staff member belong to.  Fine-level contr...

Building knowledge management and KCS into the workflow by Rod Weir in Using HelpMaster with 0 replies Here's a workflow idea to assist with improved knowledge base articles and knowledge management / KCS As part of a support workflow, build into...

June 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, and change manageme...

Workflow email object - email account by Rod Weir in Using HelpMaster with 0 replies The up-coming release of HelpMaster will have a lot of workflow improvements.  One of these is in the email object.  It is now possible to c...

August 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release has some great workflow improvements, new control set fields, a new manager feature, ...

Allow staff to view all jobs, all skillgroups by Rod Weir in Installation, configuration and upgrading By default, staff members can only view and action jobs that are assigned to the skillgroup(s) that the staff member belong to.  Fine-level contr...

Building knowledge management and KCS into the workflow by Rod Weir in Using HelpMaster Here's a workflow idea to assist with improved knowledge base articles and knowledge management / KCS As part of a support workflow, build into...

June 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, and change manageme...

Workflow email object - email account by Rod Weir in Using HelpMaster The up-coming release of HelpMaster will have a lot of workflow improvements.  One of these is in the email object.  It is now possible to c...

Change Management by Rod Weir in Using HelpMaster Change Management in HelpMaster is a relatively new feature that is evolving rapidly.  Based off live-use in small and large departments, our &qu...

April 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, change management a...

February 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow and web portal. F...

RE: Job Templates get a new config option for web-based jobs by Rod Weir in Web interface, client self-service and remote access Just further to this topic....if using workflow to log a new job from a job that already contains control sets, and you are using the option to transf...

November 2018 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release contains lots of fixes, performance tweaks, improved workflow capabilities, improved ...