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1 Replies and 4150 Views Change in a custum Field within assets  4150  1 Started by  telecom utrecht If you make aan change in Custom filed within a asset (change the value) will this change affect al the assets with this type off custum field (will the change affect the other assets or in the worst case all the assets will lose the custum field)
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by  Rod WeirJump to last post
01/09/2013 8:47 PM
3 Replies and 3444 Views Windows Server 2012  3444  3 Started by  Anne Savoie Just checking to verify if Windows Server 2012 standard version is compatible with HelpMaster Pro v12  Any tips on exporting the HelpMaster database to another server   Thanks! Anne
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by  Scott McRaeJump to last post
11/12/2012 1:21 PM
4 Replies and 4518 Views Helpmaster Pro 9.1 Desktop Crashing  4518  4 Started by  Dean Mather &160; After installing the latest round of MS patches, users wuth Windows 7 at my company can no longer open Helpmaster Pro. As soon as you launch the program you recieve an error saying that Helpmaster Pro has stopped working with the following details: Description: Stopped working Problem signature: Problem Event Name: APPCRASH Application Name: HMP.Desktop.exe Application Version: 9.1.8.241 Application Timestamp: 4c6b3270 Fault Module Name: KERNELBASE.dll Fault Module Versi...
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by  Dennis OdriJump to last post
08/21/2011 11:00 PM
2 Replies and 3433 Views SQL 2008 R2 Supported with v10  3433  2 Started by  ping monster HI... We are in planning phase of upgrading our helpmaster server hardware and I&160;was wondering if SQL 2008 R2 is supported with v10 So our server will be every thing x64 bit except for Helpmaster application itself. (Is there native 64bit Helpmaster) &160; Regards &160;
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by  ping monsterJump to last post
12/14/2010 9:56 PM
5 Replies and 3160 Views Random Licensing Errors.  3160  5 Started by  ping monster Hi.. We currently experiancing licensing error windows popping up. It is so random that we cannot pin-point where it is going wrong. When I check the logon session in HM&160;System Admin, there is only a handful of users which is much much less than licensed number. I&160;made sure the user was not double logging from multi workstation ether. But after a while (2~5Min) user can logon normally. &160; Regards &160;
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by  Rod WeirJump to last post
11/30/2010 8:07 PM
2 Replies and 3260 Views Schedule Force Logoff function.  3260  2 Started by  ping monster Hi.. We have a problem that users are not logging out of HM, leaving job open over night even weeks. Would there be a force schedule logoff user funtion in HM (NOT auto logoff in 1min or two in HM system admin) I could do it by windows force schedule log off or shutdown but I just want to know if there is HM&160;function. &160; Regards &160; &160;
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by  ping monsterJump to last post
11/23/2010 10:56 PM
2 Replies and 2552 Views Is Helpmaster profile based.  2552  2 Started by  ping monster Hello.. We have a problem on TWO&160;users only. When these people logon and click on 'Site Search' button error reporting window pops up. It happens no matter&160;which PC&160;they are logging in from. But it does not happen to any other users. They have all same permission level and same user group. (HM Administration) So, I&160;was wondering if HM&160;uses its own profile IF it does how can I remove and recreate one ps. Uninstalled and reinstalled HM&160;but still the same err...
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by  ping monsterJump to last post
11/14/2010 3:56 PM
1 Replies and 3572 Views .NET Frame Work 4 Problem  3572  1 Started by  ping monster &160;Hi... Just last week we went through Windows Update and installed .NET Frame Work 4 and HelpMaster could not be launch. Uninstalled it and it started working again. &160; Is there a fix for this &160; &160;
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by  Scott McKenzieJump to last post
07/22/2010 8:58 PM
0 Replies and 2348 Views Service Management show, Sydney May 2010  2348  0 Started by  Rod Weir The service management show will be on again soon, this time in Sydney, Australia 3-6 May 2010 at Star City, Darling Harbour. Check it out http://www.terrapinn.com/2010/itservice HelpMaster photos from previous year here http://www.terrapinn.com/2010/itservice/exhibition.stm Come by the HelpMaster booth and show your support!&160; We'll be showing the up-coming v10 release and would love to have a chance to catch up with all of the HelpMaster users. Need tickets&160; Contact us.
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04/16/2010 6:06 AM
2 Replies and 3353 Views How big is your database?  3353  2 Started by  Rod Weir Just a general interest post.&160; I just worked on a tech support issue for a HelpMaster database with over 250,000 jobs logged in it.&160; That's quite a few jobs.&160; The good news is the database was perfectly intact, performing well and doing what it should after the upgrade to v9.1 I wonder if HelpMaster implementations out there have more jobs than this Care to share any thoughts p.s.&160; Databases of this size should always have their indexes rebuilt / maintained regularly to ...
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by  FerryJump to last post
02/17/2010 2:05 AM
0 Replies and 13324 Views What is your ratio of helpdesk staff to supported clients?   13324  0 Started by  Rod Weir Time for another poll.&160; How many helpdesk staff does it take to support your clients (sounds like the beginning of a joke no) Are you overstaffed&160; Understaffed How do you compare with other organizations running a helpdesk Cast your vote and tell us a bit about your helpdesk / service desk.&160; To work out your ratio, use this formula (Total number of supported clients) / (total number of support staff)
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08/19/2009 6:08 PM
1 Replies and 2821 Views V9.0.4 and merging clients  2821  1 Started by  Timo dlvw Just wanted to say many thanks for the Merge Client option in the new V9.0.4 It works really well&160;and is a great feature. For those wanting to use it, it is worth noting that you need to login as administrator to use it
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by  Rod WeirJump to last post
08/18/2009 4:26 AM
3 Replies and 2968 Views 9.1 release date?  2968  3 Started by  Adam Faorlin Is there any ETA on the release of version 9.1 as yet There are a couple of good features that we really would like to start using ASAP as it will definitely&160;increase our usability Thanks Adam &160;
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by  Rod WeirJump to last post
07/20/2009 3:48 PM
1 Replies and 2857 Views Single SignOn Integration  2857  1 Started by  Sibi Baby Does Help Master have a facility&160; of Single SignOn integration
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by  Rod WeirJump to last post
07/20/2009 1:49 AM
0 Replies and 2394 Views Job opportunity. Roubaix, France  2394  0 Started by  Scott McRae Live in France Travelling abroad and need a job Know HelpMaster Pro Check this out: Normal 0 false false false EN-AU X-NONE X-NONE MicrosoftInternetExplorer4 ...
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07/08/2009 11:49 PM
1 Replies and 2918 Views Helpdesk experts use Google  2918  1 Started by  Rod Weir Everyone uses Google, right Here's an interesting site that allows you to 'google' something on behalf of someone else. Check it out.&160; It's called, 'Let me Google that for you'.&160; You go to the site, enter your search terms, and it will create a custom URL that will animate someone typing the search terms into Google.&160; Then it displays the results in Google itself. This is a very cool thing for helpdesk. Check it out here http://www.lmgtfy.com/q=howdoIsearchgoogle3F &...
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by  Rod WeirJump to last post
05/21/2009 11:29 PM
0 Replies and 3030 Views Australian Helpdesk conference agenda now available  3030  0 Started by  Rod Weir The premier Australian helpdesk conference agenda is now available at this website http://www.terrapinn.com/2008/pacrim/programme.stm Looks like a lot of good helpdesk concepts will be discussed this year.&160; Interesting to see ITIL v3 being a big focus. For anyone who is considering attending this conference, please remember that PRD Software can get you a discount.&160; Contact us if you're interested.&160; We'll be there as a vendor and we'll be bringing the latest feature release of ...
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04/23/2008 6:51 AM
3 Replies and 3693 Views What do you call a Job?  3693  3 Started by  Rod Weir By default, HelpMaster Pro uses the terminology of "Job" for each helpdesk call.  This can be changed via the terminology screen (Look under the 'Administration > Terminology' menu), however I've just read an interesting blog post from the IT Skeptic.  Here's how it starts.. "Call, contact, request, incident, issue, task, ticket, job - they are all the same thing really. The latest one I heard was the "case". They are all requests of one form or another. The...
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by  Rod WeirJump to last post
02/28/2008 8:33 PM
0 Replies and 3465 Views The Vital ITIL Recital  3465  0 Started by  Rod Weir The Vital ITIL Recital If your service is appaling and your SLA is stalling, cause the clients keep on calling, and you dont know where to go... If your DBA is cranky, and sys admin needs a hanky, cause your systems old and manky, and your DB overflows... If your budget's getting tightened, and your CIO is frightened, cause the helpdesk ain't enlightened, and your reports are way too slow... If your workflow is regressing, and the interface is oppressing, cause an upgrade is depr...
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02/01/2008 4:40 AM
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Configuration Management by Guy in Anything goes with 0 replies I looking people using Helpmaster for Configuration Management (CM) down to the Configuration Item (CI) level. How have you have built your CM tr...

HelpMaster website update by Rod Weir in Announcements with 0 replies In preparation of the v17 release, the HelpMaster website has had a make-over. The new-look site provide additional information about the capabilit...

Email tags not working. by David C in Email Manager with 1 replies Hi, I recently got the email service working and was poking around other areas (new to the software) and for some reason email template tags are not ...

Knowledge Base improvements by Rod Weir in Wishlist with 0 replies We've recently received some requests to improve the knowledge base feature in HelpMaster via our support channel.  I'm re-posting some of the id...

Triggered Events on Assets by Josh B in Priority Manager and Triggered Events with 2 replies I want to set up some automation for Assets but I need some help.  Rather than sending a support email through, I thought I'd share the developme...

Automatically unsuspending jobs by Josh B in Priority Manager and Triggered Events with 2 replies Today I implemented some Priority Manager profiles to automate the unsuspending of jobs once a target date is reached.  Thought I'd share... ...

Use PowerBI for HelpMaster dashboards by Rod Weir in Reports and reporting with 0 replies Microsoft PowerBI is a powerful dashboard tool that allows you to quickly create dashboards based on your helpdesk / service-desk data.  With an...

Template catalogs by Rod Weir in HelpMaster development with 0 replies Another great new feature of v17 is "Template Catalogs".  Template catalogs are groupings of Job Templates and Knowledge Base articles.  E...

Spotlight on workflow object - Log new job by Rod Weir in HelpMaster development with 4 replies The next version of HelpMaster has a radically improved workflow system with lots of new workflow objects.  One of the most powerful and useful i...

Clients can now link to multiple sites by Rod Weir in HelpMaster development with 0 replies Another handy feature of HelpMaster v17 is the ability to link clients to multiple sites.  Previously clients could only be linked to 1 site only...

Configuration Management by Guy in Anything goes I looking people using Helpmaster for Configuration Management (CM) down to the Configuration Item (CI) level. How have you have built your CM tr...

HelpMaster website update by Rod Weir in Announcements In preparation of the v17 release, the HelpMaster website has had a make-over. The new-look site provide additional information about the capabilit...

RE: Spotlight on workflow object - Log new job by Rod Weir in HelpMaster development Hi Josh, Thanks again for the feedback and ideas. The new workflow designing has some of these things already.  Keyboard support has been i...

RE: Spotlight on workflow object - Log new job by Josh B in HelpMaster development Couple more ideas for workflows. First, I want to point out that the pattern I have adopted is to have an message box present instructions then an act...

RE: Email tags not working. by Rod Weir in Email Manager Hi David, Thanks for the information. Can you tell us what version of HelpMaster you're using, as well as what module is sending the email (Deskto...

Email tags not working. by David C in Email Manager Hi, I recently got the email service working and was poking around other areas (new to the software) and for some reason email template tags are not ...

RE: Spotlight on workflow object - Log new job by Rod Weir in HelpMaster development Hi Josh, Thanks for you post – some good ideas and feedback here as usual. Your idea of having a pre-job workflow is something we’ve alr...

RE: Spotlight on workflow object - Log new job by Josh B in HelpMaster development Over the past couple of days I have been looking at workflows in v16.10.17.4 (without the changes mentioned above). We are attempting to map one of o...

RE: How to improve SQL Server performance and thus HelpMaster's too. by Josh B in HelpMaster SQL Server database Thanks for the tip about business time. Makes total sense. Can you elaborate on anything we can do in terms of database maintenance, indexing or o...

RE: How to improve SQL Server performance and thus HelpMaster's too. by Rod Weir in HelpMaster SQL Server database You're right - the Field Chooser plays a big part in the speed of HelpMaster. The more fields = the bigger the database query = the bigger the ne...