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1 Replies and 430 Views Job Templates get a new config option for web-based jobs  430  1 Started by  Rod Weir For the up-coming November release of HelpMaster, we&39;ve updated the Job Templates so that they can be configured as "Web Forms".  This mode is useful if you are exclusively using Control Sets to capture user input.  In such a case, it may be desireable to hide the Job summary and details text-boxes from the main logging screen.  This new feature allows the you to configure HelpMaster to populate the summary and details text boxes of the job with content from one o...
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by  Rod WeirJump to last post
11/15/2018 11:28 AM
1 Replies and 6794 Views Date format  6794  1 Started by  Anne Savoie We just cofigured our web module and will be allowing access at the end of the month.  One big issue that I need to get resolved and have not had any success with is the date format.  My users will be very confused by the dd/MM/YY format that is currently displaying on the web.  I&39;ve check the host server&39;s regional/language settings and have them set as mm/dd/yy and also copied these to reserved accounts.  I&39;ve checked the .net globalization settings in IIS ...
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by  Scott WardJump to last post
06/05/2013 7:05 PM
1 Replies and 4684 Views Web Interface slow to load on first open  4684  1 Started by  Support Questas Hi All, We are running v12 and have noticed that the web module which running on Win 2008 R2 IIS 7.5 deployed as a Host is extremely slow on first call to the web page. For Example, if I reboot my PC and then after logging into Windows I use Internet Explorer and browse to the site, it will take about 1 and half minutes to open, it doesn&39;t matter if I browse to the default page, winlogin page or the KB page. Once Im finally in the page works a treat. Even after closing and reopening the IE...
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by  Rod WeirJump to last post
01/09/2013 7:44 PM
7 Replies and 6163 Views Spinning Helpmaster Pro Logo  6163  7 Started by  Lisa I hope someone can help me.&160; We have just started using the Web module and have found that for certain things it works quite well, but for other things it looks like Helpmaster breaks.&160; I am able to search for jobs, open them and action them.&160; However whenever there is a multi-page list of jobs and I attempt to navigate to the next page, I get a spinning Helpmaster Pro logo and nothing else.&160; This also occurs in the Helpdesk explorer, on first opening the explorer, it shows ...
7 6163
by  Suman DasJump to last post
05/17/2012 7:09 PM
1 Replies and 5058 Views Bump a job via the self-service portal  5058  1 Started by  Rod Weir Here&39;s an interesting idea that was sent through to our tech support recently. Hey, when in the Self Service portal, can you “bump” a job. Ie lets say you have ten jobs in the list, and 3 of them are getting pretty urgent, can you bump/nudge them , ie to get our attention. Some of our big sites might have say 50 jobs, and depending on what’s happening, they will want to bring certain ones to our attention.  A bit like sending an email asking” what happening...
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by  RobertJump to last post
03/14/2012 6:48 PM
0 Replies and 3402 Views Display specific job templates per client/site for web self-service  3402  0 Started by  Rod Weir For those using the HelpMaster web interface for client web self-service, did you know that you can customize the list of job templates that are presented to the user when they log a job   The list of job templates is populated via a simple SQL Server stored procedure.   By customizing this stored procedure you can customize the list based on ... The client who is currently logged on,  The site of the client who is logged on or both Customizing is easy. ...
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02/13/2012 11:49 PM
4 Replies and 5313 Views IIS Error on Helpmaster Pro 11.12.15  5313  4 Started by  Chandrasekar Vasudevan Hi all,&160; I have installed HelpMaster Pro 11.12.15. I was able to install the desktop and works smoothly, while the web version is not working. In IIS 7.5, there is a website created as winLogin, In that when i right click on authentication and choose 'open feature'.... It says 'There was an errror while performing this operation Details: Filename: \\\c:\inetpub\wwwroot\helpmaster Web Interface\WinLogin\web.config Line number: 6 Error : There is a duplicate 'system.web.extensions/script...
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by  Chandrasekar VasudevanJump to last post
01/18/2012 8:28 PM
3 Replies and 8684 Views Web interface timeout  8684  3 Started by  Scott McKenzie One of my users advised that the web interface times out too soon. &160;He was trying to log a job (amongst other things) and by the time he clicked on submit his session had timed out and he lost the contents. Is there a configurable timeout for web interface sessions
3 8684
by  Suman DasJump to last post
08/03/2010 10:48 PM
2 Replies and 5413 Views Logging time spent on actions  5413  2 Started by  Daniel Hughes When adding actions to a job through the web console in HM, the Time (hh:mm:ss) boxes are greyed out and I can not put in time spent. Only Cost is available. Is this a flaw or are we meant to be able to put times in
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by  Daniel HughesJump to last post
10/11/2009 4:47 PM
1 Replies and 5137 Views Customizing the View  5137  1 Started by  Joanne Crang We've just implmented this and I was trying to figure out if I can customize the fields that the user sees in the explorer view Thanks Joanne
1 5137
by  Suman DasJump to last post
03/10/2009 6:20 PM
1 Replies and 7038 Views What will your clients be able to see?  7038  1 Started by  Renee W It's all well and good to give your client's a self-service option, but what if you don't want them playing around with their job, or seeing all of the information associated with them.&160; How flexible is the web interface&160; At the lowest level, you can configure the web interface so your client's can only view their jobs.&160; This keeps them informed, without giving them authority to change things. At the highest level, they can see both their jobs, and those of everyone else linked...
1 7038
by  Rod WeirJump to last post
04/15/2008 7:54 PM
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November 2018 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release contains lots of fixes, performance tweaks, improved workflow capabilities, improved ...

Quick Re-assign from an "Unassigned" skillgroup queue by Rod Weir in Using HelpMaster with 0 replies The upcoming November release of HelpMaster contains a small, but very handy new feature. When a job is assigned to the "Unassigned" queu...

Job Templates get a new config option for web-based jobs by Rod Weir in Web interface, client self-service and remote access with 1 replies For the up-coming November release of HelpMaster, we've updated the Job Templates so that they can be configured as "Web Forms".  ...

Maintenance release of HelpMaster, v17.22.5 is now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release delivers some exciting new workflow improvements, along with improved staff web porta...

New employee on-boarding workflow using new workflow objects by Rod Weir in Using HelpMaster with 0 replies As the workflow capabilities of HelpMaster continue to improve, one of the things that we've been seeing from users of HelpMaster is building proc...

RE: Job Templates get a new config option for web-based jobs by Rod Weir in Web interface, client self-service and remote access Just further to this topic....if using workflow to log a new job from a job that already contains control sets, and you are using the option to transf...

November 2018 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release contains lots of fixes, performance tweaks, improved workflow capabilities, improved ...

Quick Re-assign from an "Unassigned" skillgroup queue by Rod Weir in Using HelpMaster The upcoming November release of HelpMaster contains a small, but very handy new feature. When a job is assigned to the "Unassigned" queu...

Job Templates get a new config option for web-based jobs by Rod Weir in Web interface, client self-service and remote access For the up-coming November release of HelpMaster, we've updated the Job Templates so that they can be configured as "Web Forms".  ...

Maintenance release of HelpMaster, v17.22.5 is now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release delivers some exciting new workflow improvements, along with improved staff web porta...

New employee on-boarding workflow using new workflow objects by Rod Weir in Using HelpMaster As the workflow capabilities of HelpMaster continue to improve, one of the things that we've been seeing from users of HelpMaster is building proc...

Maintenance release of HelpMaster, v17.20.14 is now available by Rod Weir in Announcements A new release for v17 is now available.   This release fixes a number of issues for version 17 as well as new and enhanced features. &...

Video settings on 4K monitors and/or high DPI settings by Rod Weir in Bugs!!! We've recently been getting bug reports of not being able to select items from drop-down boxes on the job screen (and others) when using high-res ...

Faster entity search screens coming by Rod Weir in Using HelpMaster Next release of HelpMaster will feature faster entity search screens (clients, sites, assets, all templates etc).  We've re-factored a lot of...

RE: Email Manager and Priority Manager services by Rod Weir in Bugs!!! Hi Josh, Thanks for reporting this and for assisting the dev team off-line to diagnose this issue. We've been working on the code and have foun...