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1 Replies and 1707 Views Job Templates get a new config option for web-based jobs  1707  1 Started by  Rod Weir For the up-coming November release of HelpMaster, we&39;ve updated the Job Templates so that they can be configured as "Web Forms".  This mode is useful if you are exclusively using Control Sets to capture user input.  In such a case, it may be desireable to hide the Job summary and details text-boxes from the main logging screen.  This new feature allows the you to configure HelpMaster to populate the summary and details text boxes of the job with content from one o...
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by  Rod WeirJump to last post
11/15/2018 11:28 AM
1 Replies and 7749 Views Date format  7749  1 Started by  Anne Savoie We just cofigured our web module and will be allowing access at the end of the month.  One big issue that I need to get resolved and have not had any success with is the date format.  My users will be very confused by the dd/MM/YY format that is currently displaying on the web.  I&39;ve check the host server&39;s regional/language settings and have them set as mm/dd/yy and also copied these to reserved accounts.  I&39;ve checked the .net globalization settings in IIS ...
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by  Scott WardJump to last post
06/05/2013 7:05 PM
1 Replies and 5535 Views Web Interface slow to load on first open  5535  1 Started by  Support Questas Hi All, We are running v12 and have noticed that the web module which running on Win 2008 R2 IIS 7.5 deployed as a Host is extremely slow on first call to the web page. For Example, if I reboot my PC and then after logging into Windows I use Internet Explorer and browse to the site, it will take about 1 and half minutes to open, it doesn&39;t matter if I browse to the default page, winlogin page or the KB page. Once Im finally in the page works a treat. Even after closing and reopening the IE...
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by  Rod WeirJump to last post
01/09/2013 7:44 PM
7 Replies and 6952 Views Spinning Helpmaster Pro Logo  6952  7 Started by  Lisa I hope someone can help me.&160; We have just started using the Web module and have found that for certain things it works quite well, but for other things it looks like Helpmaster breaks.&160; I am able to search for jobs, open them and action them.&160; However whenever there is a multi-page list of jobs and I attempt to navigate to the next page, I get a spinning Helpmaster Pro logo and nothing else.&160; This also occurs in the Helpdesk explorer, on first opening the explorer, it shows ...
7 6952
by  Suman DasJump to last post
05/17/2012 7:09 PM
1 Replies and 5902 Views Bump a job via the self-service portal  5902  1 Started by  Rod Weir Here&39;s an interesting idea that was sent through to our tech support recently. Hey, when in the Self Service portal, can you “bump” a job. Ie lets say you have ten jobs in the list, and 3 of them are getting pretty urgent, can you bump/nudge them , ie to get our attention. Some of our big sites might have say 50 jobs, and depending on what’s happening, they will want to bring certain ones to our attention.  A bit like sending an email asking” what happening...
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by  RobertJump to last post
03/14/2012 6:48 PM
0 Replies and 3954 Views Display specific job templates per client/site for web self-service  3954  0 Started by  Rod Weir For those using the HelpMaster web interface for client web self-service, did you know that you can customize the list of job templates that are presented to the user when they log a job   The list of job templates is populated via a simple SQL Server stored procedure.   By customizing this stored procedure you can customize the list based on ... The client who is currently logged on,  The site of the client who is logged on or both Customizing is easy. ...
0 3954
02/13/2012 11:49 PM
4 Replies and 6128 Views IIS Error on Helpmaster Pro 11.12.15  6128  4 Started by  Chandrasekar Vasudevan Hi all,&160; I have installed HelpMaster Pro 11.12.15. I was able to install the desktop and works smoothly, while the web version is not working. In IIS 7.5, there is a website created as winLogin, In that when i right click on authentication and choose 'open feature'.... It says 'There was an errror while performing this operation Details: Filename: \\\c:\inetpub\wwwroot\helpmaster Web Interface\WinLogin\web.config Line number: 6 Error : There is a duplicate 'system.web.extensions/script...
4 6128
by  Chandrasekar VasudevanJump to last post
01/18/2012 8:28 PM
3 Replies and 9478 Views Web interface timeout  9478  3 Started by  Scott McKenzie One of my users advised that the web interface times out too soon. &160;He was trying to log a job (amongst other things) and by the time he clicked on submit his session had timed out and he lost the contents. Is there a configurable timeout for web interface sessions
3 9478
by  Suman DasJump to last post
08/03/2010 10:48 PM
2 Replies and 6165 Views Logging time spent on actions  6165  2 Started by  Daniel Hughes When adding actions to a job through the web console in HM, the Time (hh:mm:ss) boxes are greyed out and I can not put in time spent. Only Cost is available. Is this a flaw or are we meant to be able to put times in
2 6165
by  Daniel HughesJump to last post
10/11/2009 4:47 PM
1 Replies and 5910 Views Customizing the View  5910  1 Started by  Joanne Crang We've just implmented this and I was trying to figure out if I can customize the fields that the user sees in the explorer view Thanks Joanne
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by  Suman DasJump to last post
03/10/2009 6:20 PM
1 Replies and 7864 Views What will your clients be able to see?  7864  1 Started by  Renee W It's all well and good to give your client's a self-service option, but what if you don't want them playing around with their job, or seeing all of the information associated with them.&160; How flexible is the web interface&160; At the lowest level, you can configure the web interface so your client's can only view their jobs.&160; This keeps them informed, without giving them authority to change things. At the highest level, they can see both their jobs, and those of everyone else linked...
1 7864
by  Rod WeirJump to last post
04/15/2008 7:54 PM
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June 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, and change manageme...

Workflow email object - email account by Rod Weir in Using HelpMaster with 0 replies The up-coming release of HelpMaster will have a lot of workflow improvements.  One of these is in the email object.  It is now possible to c...

Change Management by Rod Weir in Using HelpMaster with 0 replies Change Management in HelpMaster is a relatively new feature that is evolving rapidly.  Based off live-use in small and large departments, our &qu...

April 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, change management a...

February 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow and web portal. F...

June 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, and change manageme...

Workflow email object - email account by Rod Weir in Using HelpMaster The up-coming release of HelpMaster will have a lot of workflow improvements.  One of these is in the email object.  It is now possible to c...

Change Management by Rod Weir in Using HelpMaster Change Management in HelpMaster is a relatively new feature that is evolving rapidly.  Based off live-use in small and large departments, our &qu...

April 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, change management a...

February 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow and web portal. F...

RE: Job Templates get a new config option for web-based jobs by Rod Weir in Web interface, client self-service and remote access Just further to this topic....if using workflow to log a new job from a job that already contains control sets, and you are using the option to transf...

November 2018 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release contains lots of fixes, performance tweaks, improved workflow capabilities, improved ...

Quick Re-assign from an "Unassigned" skillgroup queue by Rod Weir in Using HelpMaster The upcoming November release of HelpMaster contains a small, but very handy new feature. When a job is assigned to the "Unassigned" queu...

Job Templates get a new config option for web-based jobs by Rod Weir in Web interface, client self-service and remote access For the up-coming November release of HelpMaster, we've updated the Job Templates so that they can be configured as "Web Forms".  ...

Maintenance release of HelpMaster, v17.22.5 is now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release delivers some exciting new workflow improvements, along with improved staff web porta...