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0 Replies and 6225 Views Database changes for v12 - UTC date conversion - VERY IMPORTANT!    6225  0 Started by  Rod Weir Background HelpMaster v12 and above supports multiple timezones when entering, updating or viewing any date/time data.  This is very useful if you use HelpMaster across different timezones. In order to support this functionality, HelpMaster needs to store all date data in the database as UTC (Universal coordinated time).  When the date data is displayed to the end user, it is converted and displayed in local time.  If the timezone for the date is different to the local time, Hel...
0 6225
04/25/2012 10:08 PM
3 Replies and 14564 Views How to improve SQL Server performance and thus HelpMaster's too.  14564  3 Started by  Dennis Odri I recently helped one of our many valued clients with an issue where his HelpMaster services were just stopping periodically due to SQL Server timeouts and Exchange mailbox access timeouts. I discovered that they had only allocated 2GB RAM and a single CPU to their HelpMaster server which is a Virtual Machine which also hosts their HelpMaster database under SQL Server 2012 Express. It seems that SQL Server 2012 requires a minimum of 4GB of RAM on the host. I also recommended that he enables a...
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by  Josh BJump to last post
11/23/2016 3:53 PM
0 Replies and 4611 Views End of life notice for SQL Server 2005  4611  0 Started by  Rod Weir Support for SQL Server 2005 is coming to an end in 2016. https://support.microsoft.com/en-us/lifecyclep1=2855&wa=wsignin1.0  If you're still using SQL Server 2005 for HelpMaster (or any other system), please consider upgrading to a more recent version of SQL Server soon. If you need any help with this please contact PRD Software and we can help you.
0 4611
09/18/2015 12:08 PM
1 Replies and 6291 Views Database and Report Wizard Error  6291  1 Started by  Robert Bean HelpMaster 13.6.4 Database Patch Log File ============================================ Please report any errors to PRD Software at supportprdsoftware.com.au ---------------------------------------- Connection string: Integrated Security=SSPI;Initial Catalog=HelpMaster;Data Source=DMBAPP;Connect Timeout=300; 6/26/2013 6:37:16 PM   Patch started. 6/26/2013 6:37:16 PM   Applying patch version &39;1&39;... 6/26/2013 6:37:16 PM   Updating Database Compatibil...
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by  Rod WeirJump to last post
07/04/2013 9:24 PM
0 Replies and 6494 Views SQL script to capitalize the First and Last name of each client  6494  0 Started by  Rod Weir We recently had a request to ensure that the frist letter of a client&39;s First name and Last name was always captalized.  HelpMaster currently does not have this functionality built-in, but running the following SQL script will update your database to make the first letter of each name a capital letter. This script can be run at any time - even scheduled to run at regular intervals if required. Update tblPerson Set Firstname = Upper(Left(FirstName,1)) Substring(FirstName,2,254),...
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04/22/2013 6:26 PM
2 Replies and 6116 Views Moving the database to a new server  6116  2 Started by  Kate Herd Hi Everyone   We are about to migrate from one SQL server to another.  Is there anything specific we should be careful about with helpmaster Thanks!   Kate
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by  Kate HerdJump to last post
04/04/2012 10:33 PM
0 Replies and 4732 Views How to create secure SQL Server service accounts  4732  0 Started by  Rod Weir HelpMaster uses SQL&160;Server extensively for general access, automation services and reporting. Here's an informative article from MSSQL Tips team about securing SQL&160;Server service accounts. http://www.mssqltips.com/sqlservertip/2503/how-to-create-secure-sql-server-service-accounts/ Some good information here.
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09/28/2011 6:34 PM
0 Replies and 16687 Views Manually re-indexing and updating stats on SQL Express.  16687  0 Started by  Dennis Odri The SQL Server 2008 R2 Express edition that comes with HelpMaster doesn't have the capabitilty to perform maintenance tasks such as automated Database backups, re-indexing, and updating statistics to keep your database lean and performing well. There are however built-in Stored Procedures and functions that can be run manually on a regular basis to perform these tasks. Run each of the following SQL sections in order from SQL&160;Server Management Studio Express, if installed. Alternately you ca...
0 16687
09/05/2011 6:33 PM
0 Replies and 4723 Views Transferring job custom text data into the new job summary field. v10 Only  4723  0 Started by  Rod Weir Hi HelpMasters, As you know, HelpMaster v10 has a new one-line summary text field on the job screen.&160; See http://www.helpmasterpro.com/Products/What-is-new-for-HelpMaster-v10.aspx if you didn't already know this. Before this field was available, some users have configured a custom text field to store such data.&160; If you have upgraded to v10, or are planning to and want to transfer this custom data into the new summary field, you can do this easily via the attached SQL&160;script. He...
0 4723
09/28/2010 1:43 AM
4 Replies and 6835 Views Upgrade the SQL Database form 2000 to 2005  6835  4 Started by  Chris Duncan Well finally, I am getting round to upgrading our&160;HMP to the&160;latest version..We are on 7.5.177,&160;But have realised that my database is on Sql2000 and the newer versions need Sql2005/2008... So before I can do anything I need to upgrade the database...I have a Sql2005 server already that I can move to.. Can anyone give me some advice on how Or do I need to send in a copy Regards Chris
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by  Chris DuncanJump to last post
06/13/2010 4:47 AM
0 Replies and 4796 Views How to upgrade a HelpMaster Pro database  4796  0 Started by  Rod Weir Upgrading a HelpMaster database is easy. Once you've installed the latest version of the Databse and Reports Wizard, run it and select the 'Upgrade Database' option. Here's the video of this process http://www.youtube.com/watchv=djlOv67Rogs &160; &160;
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02/04/2010 5:40 PM
0 Replies and 4551 Views Why upgrade to SQL Server 2008?  4551  0 Started by  Rod Weir Here's what Microsoft has to say about the matter. http://www.microsoft.com/sqlserver/...grade.aspx &160; &160;
0 4551
11/02/2009 10:41 PM
0 Replies and 5487 Views Minimum database permissions for HelpMaster Pro  5487  0 Started by  Rod Weir Hello helpdeskers, &160; Recently we've been getting a few questions regarding the minimum database permissions that are required for using HelpMaster Pro.&160; Below is an updated page taken from the helpfile that explains the best way to achieve this.&160; Hope this helps Rod Security Settings for the HelpMaster Pro database Overview The following information will help to configure the minimum SQL Server security settings required for your HelpMaster Pro database. Please note ...
0 5487
07/24/2008 6:01 PM
2 Replies and 6413 Views SQL 2005 and V8  6413  2 Started by  Anne Savoie Hello, I need help with SQL.&160; I made the mistake of having my v7.5 database in the master.mdf database.&160; When attempting to load sql 2005 service pack 2 I lost the original master.mdf.&160; I have&160;a backup master.bak (my whole helpdesk database!) but to no avail can I get it to restore, import or create a new database&160; I've tried updating the master while is single-user mode but it will not go.&160; Creating a new database gives me an error about the sysnsobjs.&160; I h...
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by  Rod WeirJump to last post
07/22/2008 12:08 AM
0 Replies and 5227 Views Database dictionary  5227  0 Started by  Rod Weir For those who wish to gain a deeper insight into the database structure of HelpMaster Pro v8, the database dictionary is now available for registered users via the 'Downloads and Updates' page of this website. The database dictionary is a compiled helpfile that describes each SQL Server 2005 database object within the HelpMaster Pro database. This is very useful information for those who wish to perform custom reporting. If you have any questions about the changes to the database ...
0 5227
10/23/2007 8:09 PM
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August 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release has some great workflow improvements, new control set fields, a new manager feature, ...

Allow staff to view all jobs, all skillgroups by Rod Weir in Installation, configuration and upgrading with 0 replies By default, staff members can only view and action jobs that are assigned to the skillgroup(s) that the staff member belong to.  Fine-level contr...

Building knowledge management and KCS into the workflow by Rod Weir in Using HelpMaster with 0 replies Here's a workflow idea to assist with improved knowledge base articles and knowledge management / KCS As part of a support workflow, build into...

June 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, and change manageme...

Workflow email object - email account by Rod Weir in Using HelpMaster with 0 replies The up-coming release of HelpMaster will have a lot of workflow improvements.  One of these is in the email object.  It is now possible to c...

August 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release has some great workflow improvements, new control set fields, a new manager feature, ...

Allow staff to view all jobs, all skillgroups by Rod Weir in Installation, configuration and upgrading By default, staff members can only view and action jobs that are assigned to the skillgroup(s) that the staff member belong to.  Fine-level contr...

Building knowledge management and KCS into the workflow by Rod Weir in Using HelpMaster Here's a workflow idea to assist with improved knowledge base articles and knowledge management / KCS As part of a support workflow, build into...

June 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, and change manageme...

Workflow email object - email account by Rod Weir in Using HelpMaster The up-coming release of HelpMaster will have a lot of workflow improvements.  One of these is in the email object.  It is now possible to c...

Change Management by Rod Weir in Using HelpMaster Change Management in HelpMaster is a relatively new feature that is evolving rapidly.  Based off live-use in small and large departments, our &qu...

April 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, change management a...

February 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow and web portal. F...

RE: Job Templates get a new config option for web-based jobs by Rod Weir in Web interface, client self-service and remote access Just further to this topic....if using workflow to log a new job from a job that already contains control sets, and you are using the option to transf...

November 2018 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release contains lots of fixes, performance tweaks, improved workflow capabilities, improved ...