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Last Post 11/23/2016 10:23 AM by  Rod Weir
Knowledge Base improvements
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Rod Weir
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11/23/2016 10:23 AM

    We've recently received some requests to improve the knowledge base feature in HelpMaster via our support channel.  I'm re-posting some of the ideas here for discussion. 

     

    1. Better granularity in knowledge base article access/security/privilege. Read/Write vs View only
    2. Ability to open an article in read-only mode, and only those with permission can enable an "edit" mode
    3. Have roles for authors, reviewers, publishers, content experts, Quality assurance etc.
    4.  Improved notification messages for when an article is modified
    5. Audit history.  Track all changes made, and display them
    6. Ability to subscribe to a knowledge base article and receive notification when it changes
    7. A special "View only" mode that makes better use of screen real-estate
    8. The ability for admins to push subscriptions on users/skillgroups
    9. The ability to "pin" an article, or dock it so that it can be referred to whilst updating/actioning a job

     

    Some good ideas in this list.   Anything else?  What would you like to see?

     

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