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Last Post 11/07/2018 11:10 AM by  Rod Weir
Quick Re-assign from an "Unassigned" skillgroup queue
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Rod Weir
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11/07/2018 11:10 AM

    The upcoming November release of HelpMaster contains a small, but very handy new feature.

    When a job is assigned to the "Unassigned" queue of a skillgroup, it is often desireable to re-assign that job to yourself to take ownership of it before updating it further.  In the past, this would require you to update the job via an Action, set the Assignment and apply the change.

    quick reassign job from unassigned job queue service desk queue management

    Now there is a much quicker way to do this.  "Quick Re-assign Job to me" will now appear as an option when right-clicking on any job (or jobs) that are in an unassigned job queue.  This option will assign the job(s) without any user interface, and add the job(s) to the Job History menu for quick retrieval/reference again.

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