By Beth Sherlock on Wednesday, July 29, 2009Configuring the HelpMaster issue hierarchy is key to getting good performance and statistical reporting. A poorly configured issue hierarchy can lead to duplication, redundancy and a whole lotta system admin. Read More »
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By Rod Weir on Wednesday, July 22, 2009 12:00 AM Improving telephone skills in a help desk environment can bring many benefits to both users and staff alike. This article contains many practical tips that can be used immediately to improve your customer service.
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By Rod Weir on Monday, July 20, 2009 12:00 AM Read More »
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By Rod Weir on Friday, July 03, 2009 12:00 AM OK, so service management can be a little tricky to manage, but this!?
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By Rod Weir on Monday, June 22, 2009 12:00 AMNo rain delays this year.....at least on centre court. What's Sir Cliff going to do now? Read More »
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By Rod Weir on Monday, May 25, 2009 12:00 AMHelpMaster at the French Open! Read More »
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By Rod Weir on Tuesday, May 19, 2009 12:00 AMLink your network monitoring tool with the HelpMaster Email Manager to create a workflow for your network issues. Read More »
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By Rod Weir on Monday, May 11, 2009 12:00 AMCreating custom reports for HelpMaster is a relatively easy thing to do. All you need is Crystal Reports, a database, and a view. Read More »
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By Rod Weir on Tuesday, March 24, 2009 3:49 PM
Can't get enough HelpMaster Pro updates? Twitter to the rescue. Read More »
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By Rod Weir on Friday, February 13, 2009 12:00 AMVersion 9 of HelpMaster Pro contains many new features. One of the fun ones is the new theme engine. Change the look of your HelpMaster Pro application by selecting one of the built-in themes, or create your own. Read More »
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