By Rod on Wednesday, July 29, 2009Configuring the HelpMaster issue hierarchy is key to getting good performance and statistical reporting. A poorly configured issue hierarchy can lead to duplication, redundancy and a whole lotta system admin. |
By Rod on Wednesday, July 22, 2009 Improving telephone skills in a help desk environment can bring many benefits to both users and staff alike. This article contains many practical tips that can be used immediately to improve your customer service.
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By Rod on Monday, July 20, 2009 |
By Rod on Friday, July 03, 2009 OK, so service management can be a little tricky to manage, but this!?
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By Rod on Monday, June 22, 2009No rain delays this year.....at least on centre court. What's Sir Cliff going to do now? |
By Rod on Monday, May 25, 2009HelpMaster at the French Open! |
By Rod on Tuesday, May 19, 2009Link your network monitoring tool with the HelpMaster Email Manager to create a workflow for your network issues. |
By Rod on Monday, May 11, 2009Creating custom reports for HelpMaster is a relatively easy thing to do. All you need is Crystal Reports, a database, and a view. |
By Rod on Tuesday, March 24, 2009
Can't get enough HelpMaster Pro updates? Twitter to the rescue. |
By Rod on Friday, February 13, 2009Version 9 of HelpMaster Pro contains many new features. One of the fun ones is the new theme engine. Change the look of your HelpMaster Pro application by selecting one of the built-in themes, or create your own. |
By Rod on Wednesday, February 04, 2009PRD Software is making movies! Check out the latest database upgrade video and check out some great software to help you manage your SQL Server databases |
By Rod on Thursday, January 15, 2009What better way to start the new year of 2009 with an upgrade to HelpMaster Pro v9! |
By Rod on Friday, December 19, 2008This blog is a continuation of an article written for the December edition of the PRD Insider newsletter. The article was called Welcome to the Financial Crisis and discussed some simple options for reducing costs. |
By Rod on Friday, December 19, 2008This blog is a continuation of an article written for the PRD Insider newsletter entitled Incident Management - What is it? |
By Rod on Tuesday, November 25, 2008An update on www.helpmasterpro.com and who is going to be #1000? |
By Rod on Wednesday, November 12, 2008Testing out some new video software! |
By Rod on Tuesday, November 04, 2008Ross will be leaving PRD on November 6th, 2008 to focus on a volunteer Christian ministry. |
By Rod on Wednesday, October 08, 2008
The global recession that seems imminent has an up-side for companies looking for a world class helpdesk or service desk software tool. |
By Rod on Thursday, October 02, 2008Don't get caught in 'dll hell' when installing HelpMaster Pro. Follow this simple advice for a better outcome. |
By Rod on Monday, September 01, 2008A very easy to implement tip to give managers and supervisors a quick visual of where their bottle-necks are. Stop fighting fires! |
By Rod on Friday, June 27, 2008
The 2008 PACRIM conference is over for another year. Here's my take on it.
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By Rod on Tuesday, June 03, 2008
Today was the opening day of the 2008 PACRIM helpdesk conference held in QLD, Australia.
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By Rod on Friday, May 16, 2008
Here at PRD Software, we have a "wish list" for HelpMaster Pro at least a mile long. Here's a quick insight into what's coming in the up-coming feature release of HelpMaster Pro 8.1
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By Rod on Wednesday, April 30, 2008
Email is an important part of any helpdesk operation, and HelpMaster Pro delivers a lot of options when it comes to configuring, sending and authoring email. Learn how the "From" address setting within HelpMaster Pro can help you achieve a more organized helpdesk.
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By Rod on Friday, January 11, 2008What to do when your Vista machine's CPU runs at 100% |
By Rod on Thursday, January 03, 2008
Some basic stats on the rise and rise of the www.helpmasterpro.com
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By Rod on Friday, December 21, 200711111010111 was another good year for PRD Software. He's my brief re-cap of what happened. |
By Rod on Wednesday, December 05, 2007
Send us your errors! You know you want to!
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By Rod on Wednesday, December 05, 2007
Running the web on II7 (eg. Vista) requires a couple of small adjustments. Knowing these couple of tricks will make your life that much easier...
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By Rod on Tuesday, November 27, 2007There's a lot of talk about ITIL in the industry at the moment and it seems as if ITIL has all the answers for better service delivery and management...but what's the question? |
By Rod on Thursday, November 15, 2007
Database maintenance is vital for keeping your HelpMaster Pro database working at it's peak. When was the last time you did some basic maintenance on your SQL Server database?
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By Rod on Thursday, November 08, 2007
Where should you link to when the web is Active Directory enabled? The answer may surprise you...
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By Rod on Thursday, November 08, 2007
The way your web interface is configured for debug may have a big impact on performance...
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By Rod on Tuesday, October 30, 2007Last week Adam Cogan from www.SSW.com.au dropped in for a quick visit...and an impromptu code review. |
By Rod on Tuesday, October 23, 2007
A newly discovered tool (Selenium) could greatly improve the testing of HelpMaster Pro
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By Rod on Friday, October 19, 2007SQL Server code camp - Charles Sturt University Wagga Wagga 2007 |
By Rod on Thursday, October 18, 2007
HelpMaster Pro release candidate
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By Rod on Wednesday, October 17, 2007
Here is my adventure getting HelpMaster Pro web interface to run on an externally hosted website (ie, using a hosting company). There were a few gotchas to consider but we got there in the end...
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By Rod on Tuesday, October 16, 2007
Welcome to the world of webbed feat and my HelpMaster Pro blog!
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