Configuring the HelpMaster issue hierarchy is key to getting good performance and statistical reporting.  A poorly configured issue hierarchy can lead to duplication, redundancy and a whole lotta system admin.

To beat the financial crisis blues PRD Software are getting out and about with a Training Road Show visiting Sydney, Melbourne, Brisbane, Canberra and Perth!

We are offering full day comprehensive course in Implementing Priority Manager and Implementing Email Manager. All for just $390 per student per day. Oh yes, it does include lunch.

This blog is a continuation of an article written for the PRD Insider newsletter entitled Incident Management - What is it? 

This blog is a continuation of an article written for the December edition of the PRD Insider newsletter. The article was called Welcome to the Financial Crisis and discussed some simple options for reducing costs.