Rod's Blog about PRD Software, HelpMaster Pro, SQL Server and .NET http://www.helpmasterpro.com/community/blogs/blogid/6.aspx en-US postmaster@helpmasterpro.com Thu, 11 Mar 2010 02:48:26 GMT Thu, 11 Mar 2010 02:48:26 GMT http://backend.userland.com/rss Blog RSS Generator Version 3.5.1.19887 <p>The people that helpdesk and service desks support are arguably the reason such business units exist.  Who would have thought that finding a common name for them would be so hard?</p><a href=http://www.helpmasterpro.com/community/blogs/entryid/65/what-do-you-call-the-people-you-support.aspx>More...</a> http://www.helpmasterpro.com/community/blogs/entryid/65/what-do-you-call-the-people-you-support.aspx http://www.helpmasterpro.com/community/blogs/entryid/65/what-do-you-call-the-people-you-support.aspx#Comments http://www.helpmasterpro.com/community/blogs/entryid/65/what-do-you-call-the-people-you-support.aspx Thu, 04 Mar 2010 14:00:00 GMT 0 http://www.helpmasterpro.com/DesktopModules/Blog/Trackback.aspx?id=65 <p>Does implementing ITIL alongside a service management solution make good economic sense?  Are organizations realizing a positive ROI on their ITIL initiatives and/or their service management solution of choice?</p> <p style="text-align: center;"><img width="500" height="363" alt="" src="/Portals/2/Images/blogs/EMC_ROI.jpg" /></p> <p style="text-align: center;"><strong><span style="font-size: smaller;">What would Einstein say about EMC?</span></strong></p><a href=http://www.helpmasterpro.com/community/blogs/entryid/64/itil-service-management-solution-roi.aspx>More...</a> http://www.helpmasterpro.com/community/blogs/entryid/64/itil-service-management-solution-roi.aspx http://www.helpmasterpro.com/community/blogs/entryid/64/itil-service-management-solution-roi.aspx#Comments http://www.helpmasterpro.com/community/blogs/entryid/64/itil-service-management-solution-roi.aspx Wed, 03 Mar 2010 14:00:00 GMT 0 http://www.helpmasterpro.com/DesktopModules/Blog/Trackback.aspx?id=64 <p><img height="67" width="150" align="left" alt="" src="/Portals/2/Images/logo-itil.gif" style="margin-right: 10px;" />The IT Infrastructure Libary turned 20 years old recently.  Were you invited to the party?</p><a href=http://www.helpmasterpro.com/community/blogs/entryid/63/itil-turns-20-did-you-miss-the-party.aspx>More...</a> http://www.helpmasterpro.com/community/blogs/entryid/63/itil-turns-20-did-you-miss-the-party.aspx http://www.helpmasterpro.com/community/blogs/entryid/63/itil-turns-20-did-you-miss-the-party.aspx#Comments http://www.helpmasterpro.com/community/blogs/entryid/63/itil-turns-20-did-you-miss-the-party.aspx Mon, 16 Nov 2009 14:00:00 GMT 0 http://www.helpmasterpro.com/DesktopModules/Blog/Trackback.aspx?id=63 <p><img width="213" height="48" align="left" alt="" src="/Portals/2/Images/HMP_emailmanager.png" style="margin-right: 10px;" /></p> <p>Great to see so many HelpMaster installations with an active Email Manager.</p> <p> </p><a href=http://www.helpmasterpro.com/community/blogs/entryid/61/good-use-of-the-email-manager.aspx>More...</a> http://www.helpmasterpro.com/community/blogs/entryid/61/good-use-of-the-email-manager.aspx http://www.helpmasterpro.com/community/blogs/entryid/61/good-use-of-the-email-manager.aspx#Comments http://www.helpmasterpro.com/community/blogs/entryid/61/good-use-of-the-email-manager.aspx Mon, 26 Oct 2009 14:00:00 GMT 0 http://www.helpmasterpro.com/DesktopModules/Blog/Trackback.aspx?id=61 <p>In this second part of the report creation series we have a look at using Microsoft Excel as the reporting tool.  For the first part in this reporting series, see <a href="http://www.helpmasterpro.com/community/blogs/entryid/49/creating-custom-reports-in-helpmaster-pro-part-1.aspx">http://www.helpmasterpro.com/community/blogs/entryid/49/creating-custom-reports-in-helpmaster-pro-part-1.aspx</a></p><a href=http://www.helpmasterpro.com/community/blogs/entryid/59/creating-custom-reports-in-helpmaster-pro-part-2.aspx>More...</a> http://www.helpmasterpro.com/community/blogs/entryid/59/creating-custom-reports-in-helpmaster-pro-part-2.aspx http://www.helpmasterpro.com/community/blogs/entryid/59/creating-custom-reports-in-helpmaster-pro-part-2.aspx#Comments http://www.helpmasterpro.com/community/blogs/entryid/59/creating-custom-reports-in-helpmaster-pro-part-2.aspx Wed, 19 Aug 2009 14:00:00 GMT 3 http://www.helpmasterpro.com/DesktopModules/Blog/Trackback.aspx?id=59 <p>Industry trade-shows and conventions seem to be on the decline.  After 12 straight years of attending several shows each year, PRD Software and HelpMaster are trying something different.</p><a href=http://www.helpmasterpro.com/community/blogs/entryid/58/the-end-of-the-service-desk-trade-show.aspx>More...</a> http://www.helpmasterpro.com/community/blogs/entryid/58/the-end-of-the-service-desk-trade-show.aspx http://www.helpmasterpro.com/community/blogs/entryid/58/the-end-of-the-service-desk-trade-show.aspx#Comments http://www.helpmasterpro.com/community/blogs/entryid/58/the-end-of-the-service-desk-trade-show.aspx Mon, 17 Aug 2009 14:00:00 GMT 0 http://www.helpmasterpro.com/DesktopModules/Blog/Trackback.aspx?id=58 <p><img width="113" height="168" align="left" style="margin-right: 10px;" src="/Portals/2/Images/blogs/telephoneskills.png" alt="" />Improving telephone skills in a help desk environment can bring many benefits to both users and staff alike. This article contains many practical tips that can be used immediately to improve your customer service.</p><a href=http://www.helpmasterpro.com/community/blogs/entryid/56/professional-telephone-skills-for-the-helpdesk.aspx>More...</a> http://www.helpmasterpro.com/community/blogs/entryid/56/professional-telephone-skills-for-the-helpdesk.aspx http://www.helpmasterpro.com/community/blogs/entryid/56/professional-telephone-skills-for-the-helpdesk.aspx#Comments http://www.helpmasterpro.com/community/blogs/entryid/56/professional-telephone-skills-for-the-helpdesk.aspx Tue, 21 Jul 2009 14:00:00 GMT 22 http://www.helpmasterpro.com/DesktopModules/Blog/Trackback.aspx?id=56 <p> </p><a href=http://www.helpmasterpro.com/community/blogs/entryid/55/helpmaster-9-1-coming-soon.aspx>More...</a> http://www.helpmasterpro.com/community/blogs/entryid/55/helpmaster-9-1-coming-soon.aspx http://www.helpmasterpro.com/community/blogs/entryid/55/helpmaster-9-1-coming-soon.aspx#Comments http://www.helpmasterpro.com/community/blogs/entryid/55/helpmaster-9-1-coming-soon.aspx Sun, 19 Jul 2009 14:00:00 GMT 0 http://www.helpmasterpro.com/DesktopModules/Blog/Trackback.aspx?id=55 <p><img width="240" height="240" align="left" style="margin-right: 10px;" src="/Portals/2/Images/blogs/servicemanagement_fordummies.jpg" alt="" />OK, so service management can be a little tricky to manage, but this!?</p><a href=http://www.helpmasterpro.com/community/blogs/entryid/54/it-was-only-a-matter-of-time.aspx>More...</a> http://www.helpmasterpro.com/community/blogs/entryid/54/it-was-only-a-matter-of-time.aspx http://www.helpmasterpro.com/community/blogs/entryid/54/it-was-only-a-matter-of-time.aspx#Comments http://www.helpmasterpro.com/community/blogs/entryid/54/it-was-only-a-matter-of-time.aspx Thu, 02 Jul 2009 14:00:00 GMT 0 http://www.helpmasterpro.com/DesktopModules/Blog/Trackback.aspx?id=54 <p>No rain delays this year.....at least on centre court.  What's Sir Cliff going to do now?</p><a href=http://www.helpmasterpro.com/community/blogs/entryid/53/another-tournament-another-theme.aspx>More...</a> http://www.helpmasterpro.com/community/blogs/entryid/53/another-tournament-another-theme.aspx http://www.helpmasterpro.com/community/blogs/entryid/53/another-tournament-another-theme.aspx#Comments http://www.helpmasterpro.com/community/blogs/entryid/53/another-tournament-another-theme.aspx Sun, 21 Jun 2009 14:00:00 GMT 1 http://www.helpmasterpro.com/DesktopModules/Blog/Trackback.aspx?id=53