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Forums >Discuss HelpMaster Pro >Wishlist
Calculation Fields, Asset's/Jobs
Last Post 15 Jul 2009 03:39 AM by Gordon. 2 Replies.
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GordonUser is Offline
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09 Jun 2009 02:35 AM  

Hi all,

I am interested in the thoughts of others in regards to some of the fields in the asset’s and Jobs side of the system being setup as Auto calculation fields as indicated.
 
  1. Total service cost (Asset)
  2. Current value (Asset)
  3. Total Depreciation (Asset)
  4. Total Expense (Job)
 
I would not think this as a major change however from my thinking would be of great benefit.
 
Regards, Gordon
Rod WeirUser is Offline
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11 Jun 2009 11:11 PM  

Hi Gordon,

Thanks for your post.  You've got some good ideas here.  I'll add these to our product wish list and see what we can do.

Regarding the job expense / time, there is already some summary information displayed on the job.  This information also appears in some of the reports.  Is this what you're after, or something more?  I'm interested in your ideas here.



Rod

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GordonUser is Offline
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15 Jul 2009 03:39 AM  
Hi Rod,
Have been away and have just noted you response. The thoughts I had as far as jobs go is;

1. Help desk staff have an field that can contain the houly rate in $
2. When jobs are being updated the total expense would reflect the total cost of all staff. My understanding is that you must manually calculate and enter the cost with each action. Then you would see the total as you have shown.

On the reporting side you would then be able to get break-downs on job cost based on the levels of technical expertise assigned.

Regards,
Gordon

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