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Forums >Discuss Helpdesk >General helpdesk discussion
9.1 release date?
Last Post 20 Jul 2009 09:48 PM by Rod Weir. 3 Replies.
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Adam FaorlinUser is Offline
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25 Jun 2009 02:55 AM  

Is there any ETA on the release of version 9.1 as yet? There are a couple of good features that we really would like to start using ASAP as it will definitely increase our usability

Thanks

Adam

 

Rod WeirUser is Offline
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25 Jun 2009 03:46 AM  
Hi Adam,

Thanks for your interest. 9.1 is well on the way, but it's still a few weeks off yet. We've been reworking the new security model and it has been a little more tricky than we figured. It's just about feature complete, so we are just finishing off the testing, the documentation, the installer and final touches.

Best regards,
Rod
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Joanne CrangUser is Offline
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20 Jul 2009 08:57 PM  

We are still on 8.0.18 but just looking at upgrading to 9.  I assume from 9.0.4 to 9.1 there is a database upgrade?  Just wondering if we are better of upgrading to 9.0.4 now and then to 9.1 when it comes out or waiting.....

Rod WeirUser is Offline
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20 Jul 2009 09:48 PM  
Hi Joanne,

There is a database patch going from v8 to v9, and another going from v9 to v9.1. The upgrade process isn't difficult either. You basically install the new version, patch your database and you're done. We also offer a remote service to do the whole thing for you also if you wish.

As for when? We're still in the last phase of the 9.1 release. You'll notice from the page banner on this web page that we're starting to get some marketing out there for the release. Realistically, we're still a month or so away.

Hope this helps,
Rod
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Forums >Discuss Helpdesk >General helpdesk discussion

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