| Missing entries on Field Chooser screen by Michael Cleaver in HelpMaster Pro bug with 2 replies |
Hi,
I was trying to set preferences to show a client's phone number and email address on the client search screen, however all the "Client Details" f...
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| Outlook Integration by George Markovski in Wishlist with 2 replies |
It would be great if HelpMaster has the ability to integrate with Outlook in the near future. If not, perhaps a calendar option for scheduling jobs.&#...
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| LinkedIn by muser in Anything goes with 2 replies |
Hey,
You guys need a Helpmaster Pro group on LinkedIn. LinkedIn is so hot right now, at least in my circles....
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| Default Email Manager Fields not being Updated by Staff by Joanne Crang in Email Manager with 3 replies |
Hi,
Email Manager is great and saves our helpdesk a lot of time. The one problem we have is that no matter how much we ask the helpdesk team th...
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| More options for seaching Issues by Rod Weir in Wishlist with 1 replies |
Received via email just now....
A suggestion
Improve the job search screen to allow multiple selection of Issue types....
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| 9.1 deleting tblClient records by Scott McKenzie in Desktop with 1 replies |
When deleting clients via the user search screen v9.1 is now deleting the associated tblClient record. I think (though I'm not 100% sure) the pr...
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| Compose email from an action by Scott McKenzie in Desktop with 3 replies |
Why is the text of the email not added to the job?
Is is possible to add a new action, such as "Email primary client" where I can compose and se...
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| New job doesn't inherit KB link from template by Michael Cleaver in HelpMaster Pro bug with 1 replies |
Not sure if this is an issue with our installation or something broader, but when creating a new job from a job template that has a Knowledge Base art...
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| Photo Management / Attachment Thumbnail View by Michael Cleaver in Wishlist with 6 replies |
Hi,
We often have several photos to attach to a single HM entity, and so attach them as general attachments rather than the single "photo" option. Th...
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| Attachments within the Email by Joanne Crang in Email Manager with 5 replies |
Sometimes within the email is an embedded PNG or similar. We have been trying to work out when things embedded in the email are attached as atta...
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