Wednesday, February 08, 2012
 
HelpMaster on-line community
Unanswered
TopicRepliesViewsLast Post
Reporting in v11 blog
by Rod Weir in Reports and reporting
0227
22 Jul 2011 01:07 AM
HelpMaster v11.0.1 maintenance release now available
by Rod Weir in Announcements
0281
20 Jul 2011 01:17 AM
Understanding the HelpMaster version number
by Rod Weir in Installation, configuration and upgrading
0177
18 Jul 2011 06:32 AM
www.nicereply.com AddIn integration
by Rod Weir in Using HelpMaster
0273
13 Jul 2011 07:00 AM
HelpMaster v11 is now available! Major new release
by Rod Weir in Announcements
01348
06 Jul 2011 11:54 PM
HelpMaster v10.0.4 maintenance release now available
by Rod Weir in Announcements
0288
21 Jun 2011 07:48 PM
Move action to another job
by ITMetro in Wishlist
0182
15 Jun 2011 09:00 PM
What's new in version 11?
by Rod Weir in Announcements
0391
05 May 2011 09:03 PM
HelpMaster job in Sydney
by Rod Weir in Anything goes
0302
21 Feb 2011 04:09 PM
Handling SQL Server cluster failover gracefully
by Scott McKenzie in Wishlist
0676
10 Jan 2011 05:03 PM
Custom SQL to find closed jobs that have linked assets that are checked out for service
by Rod Weir in Priority Manager
0559
28 Nov 2010 07:11 PM
Video - How to upgrade your HelpMaster database
by Rod Weir in Installation, configuration and upgrading
0425
24 Nov 2010 08:14 PM
Type in date directly in addition to date calendar selection.
by Dennis Odri in Wishlist
0296
17 Nov 2010 05:18 PM
HelpMaster at CeBit 2011
by Rod Weir in Anything goes
0481
03 Nov 2010 10:59 PM
Timeout error when performing a search
by Rod Weir in Bugs!!!
0293
17 Oct 2010 09:02 PM
HelpMaster Roadmap
by Rod Weir in Wishlist
0314
13 Oct 2010 01:15 AM
Update training courses for HelpMaster now available
by Rod Weir in Announcements
0308
13 Oct 2010 12:23 AM
Bulk updating user preference settings
by Rod Weir in Installation, configuration and upgrading
0457
06 Oct 2010 12:14 AM
New SLA response time report now available in the reports swap shop
by Rod Weir in Reports and reporting
0626
28 Sep 2010 08:29 PM
HelpMaster videos now available
by Rod Weir in Using HelpMaster
0327
28 Sep 2010 04:58 AM
Page 2 of 8 << < 12345 > >>

Latest posts
Feature poll - What would you like to see developed in HelpMaster next? by Rod Weir in Wishlist with 0 replies
Time for a quick poll about features.  Tell us what you'd like to see most in a up-coming release of HelpMaster.  Of course, let us know if...

LDAP queries by Chandrasekar Vasudevan in Wishlist with 0 replies
 The Profile creation part of HM Active Directory Services can support LDAP filter queries rather blindly looking for OU structures alone. And th...

How can the Active Directory module be improved? by Rod Weir in Active Directory with 0 replies
Hello HelpMasters! We are looking to improve the functionality of the Active Directory module.   What ideas do you have?  What do you ...

Am i missing something by Chandrasekar Vasudevan in Active Directory with 3 replies
 Hi Administrators,                   I installed hmp v 11.0 in my local machine and hosted the hel...

Error by Chandrasekar Vasudevan in Bugs!!! with 4 replies
   I tried upgrading the database using the database upgrade wizard on windows 2008 R2 server.... When i did .... i get this error .... Why...

How to handle adding clients to new jobs? by Dennis Odri in Using HelpMaster with 1 replies
One of our clients recently submitted this query. We would like to get some feedback as to the preferred behaviour at the point of logging a new job f...

Timezone support - important database changes by Rod Weir in Using HelpMaster with 0 replies
Just a quick notice about the next version of HelpMaster due to be released Q1 2012.  This version will have full timezone support.  This me...

IIS Error on Helpmaster Pro 11.12.15 by Chandrasekar Vasudevan in Web interface, client self-service and remote access with 4 replies
Hi all,  I have installed HelpMaster Pro 11.12.15. I was able to install the desktop and works smoothly, while the web version is not working. I...

Override Date Logged by Rod Weir in Using HelpMaster with 0 replies
Received via tech support Sometimes we get calls out of hours and we may not get to a computer straight away. How can we capture the time taken f...

"Email this action to" fields are locked by Kerry O'Sullivan in Bugs!!! with 0 replies
"Email this action to" fields are locked for a particular staff member since  upgrading to version 11.11.11.  Other staff are able to send t...


Latest posts including replies
Feature poll - What would you like to see developed in HelpMaster next? by Rod Weir in Wishlist
Time for a quick poll about features.  Tell us what you'd like to see most in a up-coming release of HelpMaster.  Of course, let us know if...

LDAP queries by Chandrasekar Vasudevan in Wishlist
 The Profile creation part of HM Active Directory Services can support LDAP filter queries rather blindly looking for OU structures alone. And th...

How can the Active Directory module be improved? by Rod Weir in Active Directory
Hello HelpMasters! We are looking to improve the functionality of the Active Directory module.   What ideas do you have?  What do you ...

RE: Error by Chandrasekar Vasudevan in Bugs!!!
Hi Suman Das, Thanks for ur support and i was able to solve it... Thanks a lot .... Cheers, Chandrasekar....

RE: Am i missing something by Dennis Odri in Active Directory
Hi Chandrasekar, Yes, you definitely do need to enable OLE Automation and run the script to grant the Service Logon Account permissions to the syst...

RE: Am i missing something by Dennis Odri in Active Directory
  Hi Chandrasekar, Please contact us via email at support@prdsoftware.com.au with your specific configuration issues and we will be happy to...

RE: Am i missing something by Chandrasekar Vasudevan in Active Directory
When do i need to do the Active Directory Module system Configuration on my database .... Such as changing the facet configuration of my SQL Server in...

Am i missing something by Chandrasekar Vasudevan in Active Directory
 Hi Administrators,                   I installed hmp v 11.0 in my local machine and hosted the hel...

RE: Error by Suman Das in Bugs!!!
Hi Chandrasekar, Please make sure that the bit-ness of your HelpMaster app pool is the same as the installed application (i.e. you'll need to "enable...

RE: Error by Chandrasekar Vasudevan in Bugs!!!
 Hi Scott,  Thanks for your help as you said in the 2. option it was the full text search problem. I was able to upgrade it as you instruct...


 
Solutions Company 

News

 Helpdesk articles Downloads and Evaluation
Helpdesk software Contact Us Blog Telephone skills for the helpdesk Download trial version
Email response management International resellers Discussion board Staff to clients helpdesk ratio Service packs
Workflow and SLA managemnt Testimonials Twitter Staffing a helpdesk On-line helpfile
Web self-service   FaceBook How to evaluate helpdesk software Watch video demonstrations
Knowledge base     Why use helpdesk software?  
Active Directory      Use Excel for helpdesk reporting   
      People Process and Technology  Purchase information
         
ITIL Alignment Consultancy    Knowledge Centered Support Product development
Incident Management Training    Knowledge Centered Support (KCS) Roadmap
Problem Management Consulting      
  Custom Reports      
  Professional services      Latest version
        

 11.12.15  (15 December 2011)

 

 


Follow HelpMaster on Twitter


Copyright 2012 PRD SoftwareTerms Of UsePrivacy Statement