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RE: Web interface timeout
The first thing to check is the session timeout period set in your IIS.  This can be done by going to the properties for your HelpMaster virtual directory, then clicking on 'Configuration' button on the Virtual Directory tab. Then on the option ...
by Suman Das in Web interface on 28 Jul 2010 07:57 AM
RE: Web licences not being revoked on deletion of user
Hi Adam, I've verified that deleting a client with web licence does in fact revoke her web licence and increase the available web licence count even though this information does not get refreshed on the client search screen. When you grant/revok ...
by Suman Das in HelpMaster Pro bug on 14 Oct 2009 01:09 AM
RE: Logging time spent on actions
Hi Daniel, Could you please check and let us know the version number of the HelpMaster Pro you are using? I remember addressing similar issue in the current release of HMP (ie. v9.1). If you are using an older version and wish to put your ow ...
by Suman Das in Web interface on 11 Oct 2009 10:18 PM
RE: Spinning Helpmaster Pro Logo
Hi Lisa, I was also not able to reproduce the issue using v9.0.3 and the paging behaviour seems to be working as expected.  Could you please initiate a support call by emailing details to support@prd-software.com.au and we will look into this ...
by Suman Das in Web interface on 02 Sep 2009 01:35 AM
RE: Spinning Helpmaster Pro Logo
Hi Lisa, Thanks for your post. This sounds like an issue that has recently been addressed. What version of HelpMaster Pro are you using?
by Suman Das in Web interface on 02 Sep 2009 12:53 AM
RE: Assigning Jobs to External Parties
That's correct - it sounds like we'll need additional options in the "New Client Options" screen in order to resolve your original issue.  The fix to resolve the clients having the same email address, as mentioned earlier, is not going to solve ...
by Suman Das in Email Manager on 19 May 2009 10:37 PM
RE: Assigning Jobs to External Parties
Joanne's issue sounds like something that has recently been addressed in the HelpMaster Pro Email Manager.  When the Email Manager finds more than one clients matching the email address, it tries to locate the client by matching its first AND l ...
by Suman Das in Email Manager on 18 May 2009 03:59 AM
RE: Helpmaster V9.Web Interface AD Auto Logons / Timeout Settings
As mentioned earlier, from v9 onwards the HelpMaster Pro Web Admin does not allow manipulating IIS session timeout setting anymore. You can do it by either providing a timeout value for "sessionState" setting in your Web.config file or via the Appli ...
by Suman Das in HelpMaster Pro installation and configuration on 05 May 2009 04:24 AM
RE: Helpmaster V9.Web Interface AD Auto Logons / Timeout Settings
Hi Nathan, Session timeout setting can be specified in both Web configuration file (was done previously via Web admin) and also in IIS. Allowing people to specify in both places caused some confusion in the past. Also, you might have noticed that ...
by Suman Das in HelpMaster Pro installation and configuration on 04 May 2009 03:16 AM
RE: Customizing the View
Hi Joanne, This is not possible with the current releases (up to v9.0). However, we have implemented the field chooser functionality in the upcoming release of v9.1. This will allow you to choose the fields and apply the order in which the sele ...
by Suman Das in Web interface on 11 Mar 2009 12:20 AM
RE: Logon to web interface using AD auto logon when a session is already active for user
The latest release of HelpMaster Pro v9 already caters for suggestion 1B. If the user is already logged into the database, the AD login in v8 just fails and the user is taken to the sign in page without any feedback. In v9, users will be provided w ...
by Suman Das in Wishlist on 07 Jan 2009 02:54 AM
RE: Active Directory module now available!
We've finally managed to get the Windows authenticated login (ie. AD login) for Web Module working for Nathan Hood.  It turns out that the AD login was turned off in AD Manager. If you are using v8, you must make sure that automatic HelpMaster ...
by Suman Das in Active Directory on 16 Nov 2008 11:40 PM
RE: Internet Explorer Settings for AD Web Module Login
In order to address the same issue in Firefox, you'll need to perform the following steps (otherwise you may get a message box : "Authentication Required in FireFox"): 1. Open Firefox 2. Navigate to the url about:config 3. In the filter bar, typ ...
by Suman Das in Active Directory on 30 Oct 2008 01:02 AM
Active Forums 4.2

Latest posts
Saved search for 2 overlapping shifts by Renee Weir in Using HelpMaster Pro with 0 replies
We received the following email from a potential client who has two staffing shifts operating in a 24 hour period. "The only problem that we are hav...

Web interface timeout by Scott McKenzie in Web interface with 1 replies
One of my users advised that the web interface times out too soon.  He was trying to log a job (amongst other things) and by the time he clicked ...

.NET Frame Work 4 Problem by ping monster in General helpdesk discussion with 1 replies
 Hi... Just last week we went through Windows Update and installed .NET Frame Work 4 and HelpMaster could not be launch. Uninstalled it and it ...

.NET Framework 4 Problems by Jesse Harvey in HelpMaster Pro installation and configuration with 2 replies
Hi, We currently have Helpmaster version 9.1.5.212 packaged up for deployment to our Windows 7 environment. At the start the deployment was work...

Default Sort By for Clients, Sites, Jobs etc by Geoffrey Winchester in Wishlist with 1 replies
Would be nice if a user could set one of the fields in each screen as the default sort by for that screen. For example if I go into sites it would br...

forcing of asset entry by Timo dlvw in Wishlist with 0 replies
 Can we have an option against the job template so that we can force the entry of the asset. Currently i can create a job and have to assign a nu...

Changing of Category by Timo dlvw in HelpMaster Pro bug with 1 replies
 In V9.1.7 I can rename currently in use Categories which is ok.  However it also allows me to delete a Category even though it is used in ...

Incorrect Total Action Time calculation by Itro in HelpMaster Pro bug with 1 replies
Hi there, this one's in v9.1.6 and quite a few versions prior. Correct me if I'm wrong, but If you sum the action time of all actions found in a job ...

Windows 7 - pin to taskbar by Scott McKenzie in Wishlist with 2 replies
HMP.Desktop.exe does not allow me to pin it to the taskbar in Windows 7. If I right click on the shortcuts created during installation (on the deskto...

HelpMaster Pro 9.1.7 maintenance release now available by Rod Weir in Announcements with 0 replies
A maintenance release of HelpMaster Pro v9.1 is now available. This release fixes a number of issues that have been reported since the initial 9.1...


Latest posts including replies
Saved search for 2 overlapping shifts by Renee Weir in Using HelpMaster Pro
We received the following email from a potential client who has two staffing shifts operating in a 24 hour period. "The only problem that we are hav...

RE: Web interface timeout by Suman Das in Web interface
The first thing to check is the session timeout period set in your IIS.  This can be done by going to the properties for your HelpMaster virtual ...

RE: On-line helpfile now available by Kate Herd in Using HelpMaster Pro
Hi Renee Thank you very much! I obviously didn't look hard enough Kate...

RE: On-line helpfile now available by Renee Weir in Using HelpMaster Pro
Hi Kate, The .chm helpfile is always available in the downloads section of the website.  If you scroll down the page a bit, you'll see it under...

RE: On-line helpfile now available by Kate Herd in Using HelpMaster Pro
Hi Guys, Is this latest online help file available in a .chm format?   Thanks Kate...

RE: .NET Frame Work 4 Problem by Scott McKenzie in General helpdesk discussion
 This discussion: http://www.helpmasterpro.com/Community/Discussion-Board/afv/topic/aff/11/aft/399.aspx leads here: https://prdsoftware.com/hm...

Web interface timeout by Scott McKenzie in Web interface
One of my users advised that the web interface times out too soon.  He was trying to log a job (amongst other things) and by the time he clicked ...

.NET Frame Work 4 Problem by ping monster in General helpdesk discussion
 Hi... Just last week we went through Windows Update and installed .NET Frame Work 4 and HelpMaster could not be launch. Uninstalled it and it ...

RE: Customer Charging by Geoffrey Winchester in Wishlist
just want to add my 2c as well. we have the same issue. billing the customer for all jobs not covered by their support agreement. the single bigges...

RE: .NET Framework 4 Problems by Dennis Odri in HelpMaster Pro installation and configuration
Thanks to our friends at John Sands we have a work-around for the Dot.Net v4.0 Framework problems. Please go to the following Knowledge base article. ...


 

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