Helpdesk software discussion board for HelpMaster service desk software

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	RE: Error Hi Chandrasekar, Please make sure that the bit-ness of your HelpMaster app pool is the same as the installed application (i.e. you'll need to "enable 32 bit applications" on the HelpMaster app pool using IIS manager, in case you've installed the 32 ... by Suman Das in Bugs!!! on 22 Jan 2012 04:29 PM
	RE: IIS Error on Helpmaster Pro 11.12.15 Hi Chandrasekar, Could you please check using IIS manager what .Net Framework Version your HelpMaster application pool loading? Please try setting it to v2.0 in case it's set to something else and then recycle/restart the HelpMaster app pool. ... by Suman Das in Web interface, client self-service and remote access on 18 Jan 2012 06:07 PM
	RE: Web interface timeout Hi Scott, AFAIK, the attribute "sqlConnectionString" and "stateConnectionString" are required for "Out-of-process" modes (eg. when mode is "StateServer" or "SQLServer"). For "InProc" mode these are not relevant (please refer to: htt ... by Suman Das in Web interface, client self-service and remote access on 04 Aug 2010 08:54 PM
	RE: Web interface timeout The first thing to check is the session timeout period set in your IIS. This can be done by going to the properties for your HelpMaster virtual directory, then clicking on 'Configuration' button on the Virtual Directory tab. Then on the option ... by Suman Das in Web interface, client self-service and remote access on 28 Jun 2011 06:34 PM
	RE: Web licences not being revoked on deletion of user Hi Adam, I've verified that deleting a client with web licence does in fact revoke her web licence and increase the available web licence count even though this information does not get refreshed on the client search screen. When you grant/revok ... by Suman Das in Bugs!!! on 13 Oct 2009 07:09 PM
	RE: Logging time spent on actions Hi Daniel, Could you please check and let us know the version number of the HelpMaster Pro you are using? I remember addressing similar issue in the current release of HMP (ie. v9.1). If you are using an older version and wish to put your ow ... by Suman Das in Web interface, client self-service and remote access on 11 Oct 2009 04:18 PM
	RE: Spinning Helpmaster Pro Logo Hi Lisa, I was also not able to reproduce the issue using v9.0.3 and the paging behaviour seems to be working as expected. Could you please initiate a support call by emailing details to support@prd-software.com.au and we will look into this ... by Suman Das in Web interface, client self-service and remote access on 01 Sep 2009 07:35 PM
	RE: Spinning Helpmaster Pro Logo Hi Lisa, Thanks for your post. This sounds like an issue that has recently been addressed. What version of HelpMaster Pro are you using? by Suman Das in Web interface, client self-service and remote access on 01 Sep 2009 06:53 PM
	RE: Assigning Jobs to External Parties That's correct - it sounds like we'll need additional options in the "New Client Options" screen in order to resolve your original issue. The fix to resolve the clients having the same email address, as mentioned earlier, is not going to solve ... by Suman Das in Email Manager on 19 May 2009 04:37 PM
	RE: Assigning Jobs to External Parties Joanne's issue sounds like something that has recently been addressed in the HelpMaster Pro Email Manager. When the Email Manager finds more than one clients matching the email address, it tries to locate the client by matching its first AND l ... by Suman Das in Email Manager on 17 May 2009 09:59 PM
	RE: Helpmaster V9.Web Interface AD Auto Logons / Timeout Settings As mentioned earlier, from v9 onwards the HelpMaster Pro Web Admin does not allow manipulating IIS session timeout setting anymore. You can do it by either providing a timeout value for "sessionState" setting in your Web.config file or via the Appli ... by Suman Das in Installation, configuration and upgrading on 14 Jul 2011 01:48 AM
	RE: Helpmaster V9.Web Interface AD Auto Logons / Timeout Settings Hi Nathan, Session timeout setting can be specified in both Web configuration file (was done previously via Web admin) and also in IIS. Allowing people to specify in both places caused some confusion in the past. Also, you might have noticed that ... by Suman Das in Installation, configuration and upgrading on 03 May 2009 09:16 PM
	RE: Customizing the View Hi Joanne, This is not possible with the current releases (up to v9.0). However, we have implemented the field chooser functionality in the upcoming release of v9.1. This will allow you to choose the fields and apply the order in which the sele ... by Suman Das in Web interface, client self-service and remote access on 10 Mar 2009 06:20 PM
	RE: Logon to web interface using AD auto logon when a session is already active for user The latest release of HelpMaster Pro v9 already caters for suggestion 1B. If the user is already logged into the database, the AD login in v8 just fails and the user is taken to the sign in page without any feedback. In v9, users will be provided w ... by Suman Das in Wishlist on 06 Jan 2009 08:54 PM
	RE: Active Directory module now available! We've finally managed to get the Windows authenticated login (ie. AD login) for Web Module working for Nathan Hood. It turns out that the AD login was turned off in AD Manager. If you are using v8, you must make sure that automatic HelpMaster ... by Suman Das in Active Directory on 16 Nov 2008 05:40 PM
	RE: Internet Explorer Settings for AD Web Module Login In order to address the same issue in Firefox, you'll need to perform the following steps (otherwise you may get a message box : "Authentication Required in FireFox"): 1. Open Firefox 2. Navigate to the url - "about:config" 3. In the filter ... by Suman Das in Active Directory on 23 Nov 2011 11:08 PM