Closing A Job

When a job has been resolved and is no longer an issue to the client, it is necessary to remove the job from the job queue that it is on and set it's status to "Closed". A job may be closed from the Helpdesk Job details screen.

The "Closed" job status

In order to close a job, you must use the specific job status of "Closed". Although this may be renamed, HelpMaster only recognized this one job status as the status that will actually close the job.

When jobs are closed, they will appear in the "Closed" section of the Explorer screen, in the job queue of the person that the job was assigned to when it was closed. In the event that a job was assigned to the "unassigned" queue of a skillgroup, the job will appear in the skill group's supervisor's "Closed jobs" folder in their explorer.

Use

Open the job. Double click on the job in the Helpdesk Explorer or use the Job Finder.
Click on the Close Job button. This will open the action screen and automatically select the "Closed" job status in the status drop-down box.
Select the Closed from the job status drop down list box.
Click on OK.

The job is closed and the job screen will now display a closed message.

Note : A closed job may be reopened by staff members that have sufficient security privileges.