Most of the email template tags are self-explanatory in that they simply represent the data in their corresponding entity. Other email tags have calculated, or special values.
<<Jobs_Attachments_Links>> : This tag will insert a hyperlink into a HTML email that will link back to the original attachment. Good to use if dealing with large attachments, or you just want a clean and neat out-going email
<<Jobs_Attachments_Attach>> : This tag will insert the actual attachment into the outgoing email. Each attachment that is linked to a job will be attached to the outgoing email
<<Action_Attachments_Links>> : This tag will insert a hyperlink into a HTML email that will link back to the original attachment. Good to use if dealing with large attachments, or you just want a clean and neat out-going email
<<Action_Attachments_Attach>> : This tag will insert the actual attachment into the outgoing email. Each attachment that is linked to an action will be attached to the outgoing email
These tags are used when utilizing the Email Manager. They refer to the original email that was processed to create the job that is being used in the context of the email tag.
If using the HelpMaster web module, the following email tags may be helpful to direct people to your on-line instance of HelpMaster
<<HelpMaster_Web_URL_Homepage>> : The login page for your HelpMaster web
interface
<<HelpMaster_Web_URL_KnowledgeBase>> : The public-facing (no logon
required) knowledge base page
<<HelpMaster_Web_URL_ClientLogon>> : The login
page for your clients. If this points to any page other than the home page
and your clients are enabled for
Active Directory login, clicking this hyperlink will log your client / staff
straight in to the HelpMaster web interface
The values for each of these tags is specified in the Web Interface settings screen.