Reassigning A Job

How to Assign / Reassign a job to a staff member or skillgroup

...from the Helpdesk Explorer

Right-click on the job(s) that you wish to re-assign to display the job popup menu
Select Reassign job to display the action screen in Reassign mode.
See section below about the Action screen.

...from the Helpdesk job screen

Click on the Reassign button from the job toolbar at the top of the job screen to display the Action screen in Reassign mode.

Once the action screen is displayed....

Select the staff member or skillgroup you wish to assign the job to from the Assign to drop down list box.
Click on OK.

Tip!

Handy Tip! If you are unsure about who the best person to assign a job to is, clicking on the "Queue Check" button will display the staff members and their availability status.