Saved Searches

Saved searches provide a flexible way of extending the browsing capabilities of the Helpdesk Explorer screen by allowing you to create "virtual" job queues. By default, the Helpdesk Explorer provides built-in "searches" for both Open and Closed jobs that are assigned to you, or have been closed by you. A saved search allows you to choose what type of jobs you are interested in and then provide a virtual queue to view them. There is no limit to the number of saved searches that you can create.

Saved searches are a great way to organize your job queue into separate "virtual" queues that you can work from. They can also be used as the filter for job reporting.

Creating a new Saved Search

Open the Helpdesk Explorer
Right-click on the "Saved Searches" item in the "My Jobs" Explorer Panel and select "Add a New Saved Search"
When the Job Finder is displayed, select the search criteria for the jobs that you want to create a saved search for.

Ensure that you have checked the checkbox entitled "Save search on find"
Click "Find Now" to display a list of all the jobs in the system that match your criteria. You will also be presented with a dialog box to name the search.

Enter the name of your search and ensure that the checkbox entitled "Add to Helpdesk Explorer screen" is checked.
The newly created saved search will now appear in your Helpdesk Explorer.