The Action Log displays a summary of all the actions that have been added to a job throughout its life. The action log is useful for determining the current status of a job, who it is assigned to, how it got there, any changes that have been made along the way.
The Action Log starts recording when a job is first created, and finishes when a job is resolved and closed. It also records the following events when:
Job details are changed
The job is re-assigned
The job status is changed
Progress Notes are added to the job
The job is escalated
The Action log appears on the job screen after the job has been logged.
Click on a heading to sort. Use the Field Chooser to select which columns are displayed here
Red action log entries indicate something has been changed since this action was originally performed. Open it and view the "Audit details" tab for details (see Action audit history)
A picture of the person who performed this action. Double-click it to view their details
Some basic information about the action. Double-click to view the action
The detail text of the action. Double-click to copy
Right-click anywhere on the action log to display the popup menu
Once an action has been performed on a job, it is automatically added to the action log and cannot be removed, thereby providing a complete history for the life of the job.
The visual style of the action log can be changed according to personal preference. Use the Settings > Personal Preferences menu to display a list of display options.
Use the Field chooser to select which columns appear in the action log.
See also