The Welcome screen displays information about the staff member logged on. Details displayed include, the current date and time, the number of jobs within the staff member’s job queue, as well as their personal support status indicators such as Availability status, Assign Job status and the new “Where am I status”
The Welcome Screen is a great place to start when you first log on to HelpMaster and can be configured to appear automatically when you first logon. Likewise, it can also be displayed when logging off. Additional customization is available by clicking on the Customize button.
The Welcome Screen can be accessed from the Go option on the Standard Toolbar, with the Welcome button on the Staff Toolbar, or by Holding down the Ctrl button while pressing the W button.
The Welcome Screen allows the logged-on staff member to alter their “Availability Status” and other details. Use the “Welcome Screen” whenever these details need to be changed. It may be useful to change these details when leaving the office to attend a helpdesk job.
Availability Status:
A description of your current ability to action helpdesk requests. Choose from the user-defined pick-list, or type your own.
Note : The Availability Status on it's own does not determine whether any jobs may queue holders current availability and is provided to give greater meaning to the Assign Job status – see below.
Assign jobs?:
A yes/no option that allows or prevents a staff member from being assigned jobs. When this option is set to “No”, the staff member’s name will not appear in any of the “Assign to” pick-lists.
Time In:
The date that the staff member is in and available for work
Time Out:
The date that the staff member has left
Where am I?:
A brief description of where the staff member currently is. Very useful in busy helpdesk environments.
Where do you want to start today:
A short-cut pick list to begin your day in the HelpMaster environment.
- Queue Check - Who's logged on, what are their skills and are they busy.
- Knowledge Base Articles - Access articles that may assist you with your job.
- Message Board - View all of the latest messages on one screen.
- Helpdesk Explorer - The heart of HelpMaster.
Handy Tip! The details of each staff member’s Welcome Screen details are summarized on the Queue Check” screen.
See also