Service management and helpdesk software is our business - that's all we do, and we are dedicated to creating the best value, fully functional helpdesk software on the market.
Choosing an appropriate solution for your helpdesk is a serious responsibility. There are many products on the market today that provide support desk functionality, and all claim to be the right solution for you.
Listed below are several key areas where we believe that HelpMaster Pro is an outstanding solution worthy of your consideration. PRD Software has been analyzing the helpdesk software market for over 15 years and during this time have gained a solid appreciation for the strengths and weaknesses of competing products.
Complete service management - one product suite
HelpMaster Pro is a multi-faceted product suite that is designed to maximize both the availability and functionality of your information, no matter how you do business with your clients and staff. Whatever entry point you have into your support channel, HelpMaster Pro can handle it. Included in the HelpMaster Pro family suite are:
- Desktop edition for staff access
- Web access for Staff
- Web access for client self-service
- Service Level Agreement (SLA) Automatic rule-based escalation
- Advanced Email Response Management
- Job Monitor for a dashboard overview of your support queue
- Active Directory Integration to syncronize your AD clients with HelpMaster Pro
Product maturity and worldwide use across diverse industry
HelpMaster Pro is a mature product. Since it’s first release back in 1995, HelpMaster Pro has been continually refined as the result of real-life exposure to hundreds of helpdesks and service centers around the world. This means that HelpMaster Pro has many proven and refined features to run a complex support centre. Check out the rich feature set in the range of
service management modules.
Outstanding return on investment (ROI)
HelpMaster Pro boasts an impressive list of advanced job workflow features that will improve your business productivity and provide an outstanding return on investment (ROI). When you raise the efficiency of your staff, your internal helpdesk processes and your management, you automatically start recovering the financial outlay of any software application that assisted in such change.
HelpMaster Pro will positively affect your business right across the board, and this cannot help but to improve the bottom line.
A unique, template-based approach to service management
Service management is best performed under well defined, well documented procedures and workflow. This is where HelpMaster shines. It has a unique template system that allows you to create common workflow procedures and then use these template to perform your work in the same way, saving time, and providing a consistent result.
Only HelpMaster has a 3-tier template system that comprises, job, action and email functionality.
ITIL Compliance
For organizations utilizing the ITIL framework, HelpMaster is easily configured to support
- Incident management
- Problem management
- Change management
- Knowledge management
- CI / Asset / Inventory configuration and management
and other ITIL processes. Using the elegant template system within HelpMaster, different sections of the same organization can build custom templates, workflows and processes that map to their individual needs.
Enterprise database architecture delivers superior stability and performance
HelpMaster Pro is optimized to use the full power of the Microsoft SQL Server 2005/2008 database. Unlike other products that “water down” their database code and database architecture to suite a diverse range of different databases, HelpMaster Pro was designed and optimized exclusively for the Microsoft SQL Server database platform. This means that you get a product that will out-perform, out-scale and out-feature other products. Furthermore, the advanced reporting query system built in to the HelpMaster Pro database means that you can quickly design, build and publish custom reports without the need for expert database administrators.
Like to know more?
If you would like to discuss any aspect of HelpMaster Pro, or why we believe that it is an outstanding solution for your helpdesk, please
contact PRD Software or one of our
worldwide resellers and ask to speak with any one of our sales, technical support, or software development staff and we will be happy to discuss this with you.