Wednesday, February 08, 2012   Home Why Help Desk Software Why HelpMaster Do I need a HelpDesk product? How to select helpdesk software Testimonials Business process automation Products HelpMaster modules Desktop - Flexible helpdesk software Desktop edition screen shots Active Directory Active Directory screen shots Email Response Management Email Manager screen shots Priority Manager - Service Level Agreement (SLA) Priority Manager screen shots Web helpdesk software Web interface on-line trial Why web-based client self-service works The Job Monitor Job monitor screen shots HelpMaster API HelpMaster by the role 1st Line helpdesk operators 2nd line helpdesk operators Complaints Management Facilities Management Helpdesk Managers Small business software HelpMaster features Knowledge base Service level agreements Template-driven helpdesk software HelpMaster reports Email Integration Time date and age metrics Importing data Extending with API development Customer relationship management CRM ITIL Alignability Incident Management Problem Management Password reset Password reset for the helpdesk System Requirements What is new for HelpMaster v11 Product Roadmap Basic concepts - Business entities Services Training Consulting Installation Data Conversion Custom Reports Remote installation and update service Support Knowledge Base Updates and Service Packs Upgrading frequently asked questions On-line helpdesk Useful support links Support terms and conditions Videos Community Blogs News Discussion Board HelpMaster custom reports swap shop Newsletter opt-in page Newsletter archive Company About PRD Software Contact PRD Software Our Clients Africa and Middle East Asia Australia and South Pacific Europe North America South America Global Partners and Resellers Become a Reseller Award winning software, award winning company Jobs Purchase Pricing Detailed edition comparison Licencing Annual Maintenance Subscription Product releases End User Licence Agreement (EULA) Live WebEx demonstration Referral Program Educational partnerships Trade in your helpdesk software Download Home Login Register User Log In User Name: Password: Remember Login Register Forgot Password ?

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