HelpMaster has been purpose-built to streamline your helpdesk and improve overall business efficiency. It does this by allowing you to support your different clients in different ways, and build workflow patterns based on the needs of your business. Whether you need a corporate knowledge-base system, an email response management system, or a comprehensive and flexible call logging system, HelpMaster delivers a complete package of helpdesk tools in one integrated suite.
What makes HelpMaster unique?
HelpMaster s the only helpdesk system available that utilises a 3-tier template system that allows the helpdesk to create customized workflows that incorporate Jobs (incidents), with Actions (tasks) and Outgoing correspondence, or email. By using this powerful template system, you can configure HelpMaster Pro to manage all of your helpdesk and support needs.
With this incredible amount of flexibility, helpdesks and support centres around the world are using HelpMaster in the following applications
- IT helpdesk support
- Facilities management
- Complaints management
- Software bug tracking
- General business tasking and workflow
