Friday, September 03, 2010
 
The HelpMaster Solution

HelpMaster has been purpose-built to streamline your helpdesk and improve overall business efficiency.  It does this by allowing you to support your different clients in different ways, and build workflow patterns based on the needs of your business.  Whether you need a corporate knowledge-base system, an email response management system, or a comprehensive and flexible call logging system, HelpMaster delivers a complete package of helpdesk tools in one integrated suite.

What makes HelpMaster unique? 

HelpMaster s the only helpdesk system available that utilises a 3-tier template system that allows the helpdesk to create customized workflows that incorporate Jobs (incidents), with Actions (tasks) and Outgoing correspondence, or email.   By using this powerful template system, you can configure HelpMaster Pro to manage all of your helpdesk and support needs. 

With this incredible amount of flexibility, helpdesks and support centres around the world are using HelpMaster  in the following applications

  • IT helpdesk support
  • Facilities management
  • Complaints management
  • Software bug tracking
  • General business tasking and workflow

 



Features
HelpMaster boasts an impressive feature list, developed by over 13 years of real-world helpdesk use.

Click on a feature below to learn more about what HelpMaster can do for your helpdesk.

    3 tier template system
    Knowledge Base
    Helpdesk reports
    Email response management
    Service level agreements

 


Helpdesk modules

HelpMaster is a modular system comprising of 6 different helpdesk modules that all integrate to deliver a single, powerful helpdesk package.

Click the module below to learn more about it.

    Desktop edition
    Email Manager
    Priority Manager
    Staff / client web interface
    Active Directory
    Job Monitor

>> Module home page


Helpdesk roles

Are you working on the front line of a helpdesk?  Are you the helpdesk manager?  Whatever your role at the helpdesk, HelpMaster has been designed with you in mind.

Read more about each helpdesk role by clicking on the links below

    1st line helpdesk operator
    2nd line helpdesk operator
    Helpdesk manager


>> Helpdesk roles home page


 

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