Report technology
All of the reports that ship with HelpMaster Pro are created using the award-winning, industry standard Crystal Reports. This means that if you currently have a copy of Crystal Reports, you can create and modify existing reports to meet your exact business requirements. The HelpMaster Pro database contains all of the reporting views and queries, already pre-made, so all you have to do in most cases is simply point Crystal Reports to a view, and then format the report to how you want it.
Want more reports?
The HelpMaster report selector screen has the ability to run any custom Crystal Report that you can create. This means that if you have in-house skills in Crystal Reports, your report writers can use our comprehensive database dictionary to create new helpdesk and service management reports. Once a report has been written, all you need to do is copy it into the "custom reports" folder, and HelpMaster will automatically display your new report in the list of available custom reports. Easy!
Of course, if you need help with reporting, or would like to have custom reports created to meet your specific business requirements, our professional report writing service can help.