Training and consulting for HelpMaster, helpdesk, ITSM and Knowledge Centered Support (KCS)
PRD offers a comprehensive range of training courses to assist staff and clients with the implementation and on-going maintenance of the Helpmaster package. Our training is flexible enough to accommodate delivery on site at your convenience to reduce time spent away from work by staff.
Courses
- HelpMaster overview
- HelpMaster desktop fundamentals 1
- HelpMaster desktop fundamentals 2
- HelpMaster administrator
- Template design for a smarter helpdesk
- Knowledge Management and KCS
- Email response management – using the email manager
- Escalations, sla and workflow – using the priority manager
- Web and web self-service – using the HelpMaster web interface
- The HelpMaster database and Microsoft SQL Server
- Custom reporting writing for HelpMaster
- ITIL and HelpMaster
- Service management best practice and HelpMaster
Download the training course outline to see further details about each training course.
In-house training package
Bring your training in house with our In House Training package. We will skill up your trainer enabling them to deliver Helpmaster training as required and to as many staff as needed. The In House Training package includes the rights to reproduce the training material for internal use.
Your training for you
Each organisation is different, and you may opt to have the training manuals customised to meet your specific workflows and configurations. This approach is highly effective in delivering rapid staff productivity.
For additional information or to make a booking please contact us. Our training manager will contact you within a few days to discuss your needs.