Saturday, February 04, 2012
 
Support options for HelpMaster

Without excellent support, any service management solution is only half a solution. PRD Software recognises this and has a dedicated and knowledgeable team of support staff ready to resolve your issue as quickly as possible.

Need some technical support?  PRD Software is pleased to offer a wide range of support options for HelpMaster.  If you cannot find what you are looking for here, please contact our technical support team, or one of our international resellers.  Please read our support terms and conditions.



 

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Knowledge base

Search or browse knowledge base articles. Here you will find a range of technical articles to assist you with troubleshooting, unexpected errors, installation, configuration, database, reporting, general use and more.  All powered by HelpMaster.

Go to Knowledge Base



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HelpMaster discussion board

Tap into the world-wide HelpMaster user community. Read and post messages regarding products in the HelpMaster suite. A great resource for sharing information, files and ideas with other HelpMaster users.


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Upgrades, downloads and version history

Are you using the latest version of HelpMaster?  Stay up to date with the latest product updates and service packs.  Includes the version history for each release.




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HelpMaster on-line helpdesk

Log a new support job, update or just view an existing job with our own implementation of the HelpMaster web interface. 

Please use this for legitimate support purposes only!


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Useful links

This section contains a list of internet links that may be useful in maintaining and supporting your HelpMaster implementation.


 

 

Current Version is 11.12.15

Released :  15 December 2011

Download Now

Read what's new

Upgrading FAQ


 

Latest posts
Am i missing something by Chandrasekar Vasudevan in Active Directory with 3 replies
 Hi Administrators,                   I installed hmp v 11.0 in my local machine and hosted the hel...

Error by Chandrasekar Vasudevan in Bugs!!! with 4 replies
   I tried upgrading the database using the database upgrade wizard on windows 2008 R2 server.... When i did .... i get this error .... Why...

How to handle adding clients to new jobs? by Dennis Odri in Using HelpMaster with 1 replies
One of our clients recently submitted this query. We would like to get some feedback as to the preferred behaviour at the point of logging a new job f...

Timezone support - important database changes by Rod Weir in Using HelpMaster with 0 replies
Just a quick notice about the next version of HelpMaster due to be released Q1 2012.  This version will have full timezone support.  This me...

IIS Error on Helpmaster Pro 11.12.15 by Chandrasekar Vasudevan in Web interface, client self-service and remote access with 4 replies
Hi all,  I have installed HelpMaster Pro 11.12.15. I was able to install the desktop and works smoothly, while the web version is not working. I...

Override Date Logged by Rod Weir in Using HelpMaster with 0 replies
Received via tech support Sometimes we get calls out of hours and we may not get to a computer straight away. How can we capture the time taken f...

"Email this action to" fields are locked by Kerry O'Sullivan in Bugs!!! with 0 replies
"Email this action to" fields are locked for a particular staff member since  upgrading to version 11.11.11.  Other staff are able to send t...

Using the Private tick box by David Tesoriero in Using HelpMaster with 1 replies
When ticking on 'Private (Staff viewing only)' for a progress note it is still visible in HelpMaster Desktop? Isn't the note supposed to be marked di...

HelpMaster v11.11.11 release now available by Rod Weir in Announcements with 0 replies
HelpMaster v11.11.11 is now available. This release fixes a number of issues that have been reported since the initial 11.0 release and also in...

Add the ability to control the system codes (mandatory) by Timo de leeuw in Wishlist with 2 replies
currently we are using the Email Manager to monitor an inbox and log jobs automatically based on some criteria.The EM then using a job Template and Em...

 

Need local support?

HelpMaster is supported around the world by a comprehensive distributor network.  If you would like to contact a HelpMaster distributor in your area, please see the international distributors page.


Feature wishes

Wish HelpMaster did something differently or new?  Do you have a good idea about how HelpMaster can be improved?  We'd love to hear about it.

 Please send us your HelpMaster feature wishes.


HelpMaster consulting

Need some on-site consulting?  Get the most out of your HelpMaster investment.

For installation, configuration, training, and consulting, please see the range of  professional services that are offered.


 
Solutions Company 

News

 Helpdesk articles Downloads and Evaluation
Helpdesk software Contact Us Blog Telephone skills for the helpdesk Download trial version
Email response management International resellers Discussion board Staff to clients helpdesk ratio Service packs
Workflow and SLA managemnt Testimonials Twitter Staffing a helpdesk On-line helpfile
Web self-service   FaceBook How to evaluate helpdesk software Watch video demonstrations
Knowledge base     Why use helpdesk software?  
Active Directory      Use Excel for helpdesk reporting   
      People Process and Technology  Purchase information
         
ITIL Alignment Consultancy    Knowledge Centered Support Product development
Incident Management Training    Knowledge Centered Support (KCS) Roadmap
Problem Management Consulting      
  Custom Reports      
  Professional services      Latest version
        

 11.12.15  (15 December 2011)

 

 


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