Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.
The global recession that seems imminent has an up-side for companies looking for a world class helpdesk or service desk software tool.
Don't get caught in 'dll hell' when installing HelpMaster Pro. Follow this simple advice for a better outcome.
A very easy to implement tip to give managers and supervisors a quick visual of where their bottle-necks are. Stop fighting fires!
The 2008 PACRIM conference is over for another year. Here's my take on it.
Today was the opening day of the 2008 PACRIM helpdesk conference held in QLD, Australia.
Here at PRD Software, we have a "wish list" for HelpMaster Pro at least a mile long. Here's a quick insight into what's coming in the up-coming feature release of HelpMaster Pro 8.1
Email is an important part of any helpdesk operation, and HelpMaster Pro delivers a lot of options when it comes to configuring, sending and authoring email. Learn how the "From" address setting within HelpMaster Pro can help you achieve a more organized helpdesk.
What to do when your Vista machine's CPU runs at 100%
Some basic stats on the rise and rise of the www.helpmasterpro.com
11111010111 was another good year for PRD Software. He's my brief re-cap of what happened.