Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.
Last week PRD Software exhibited at CeBIT 2011 which was held at the Sydney Convention Centre, Darling Harbour. With an estimated 30,000 people walking through the door, we knew that this was going to be a different kind of show. We've done lots of industry-specific trade shows before (ITSMF, HDI, PACRIM, etc), but the problem with these shows for vendors is that 99% of people attending these shows work at a helpdesk and already have helpdesk / service desk software. All the vendors are in the same room all looking at each other, watching as each delegate goes from booth to booth to explain what they don't like about their particular solution they're using. For vendors exhibiting at such conventions the focus naturally gravitates to a matter of conversion and flying the corporate flag.
Rod, Renee, Kay, Ross
CeBIT was different. You're talking to a lot of people that don't have software, but realise the need for it. This makes all the difference. The HelpMaster booth was very busy - all of us were on our feet from opening to closing, doing demonstrations, talking helpdesk, and handing out literature. People representing just about every industry stopped by the the HelpMaster booth to explain their helpdesk / CRM, service desk needs and operations. Throughout the 3 days, we were demonstrating to very soon to be released v11 of HelpMaster. For a partial list of what's new in v11, read this.
It was a good opportunity to get a feel for the Australian helpdesk / service management market from a CeBIT perspective. Some of the recurring themes we heard (in no particular order) were...
Thanks to Andy, Rosh and the www.LogMeIn.com team. Always a pleasure exhibiting "across the road" from you. You're great exhibition neighbours and your remote control solutions are top notch.
Finally, it was fantastic to meet so many HelpMaster users - new and old - thanks for introducing yourself. It was good to put a face to so many names. (Abul, sorry I missed you!) Thanks again for stopping by and giving us your feedback. Keep an eye out on Australian Business Solutions (http://www.absmagazine.com.au/) magazine in the coming months for a HelpMaster CeBIT special campaign. See you at CeBIT 2012!
Rod.
p.s. Love to hear any stories you had from CeBIT.