Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.
HelpMaster v10 is on the horizon. We're just finishing off the helpfile, the website and other documentation before it is officially lauched and ready to go.
If you are planning to upgrade, now is a good time to review the upgrade procedure and start planning your upgrade.
The basic process of upgrading HelpMaster has not changed. In a nutshell...
For a more detailed view at the installation and upgrade procedure, please refer to the helpfile.
Pick a date when you'll do the upgrade. Let everyone know and do it!
HelpMaster v10 requires the Microsoft .NET 3.5 sp1 framework in order to work. Please ensure that all machines that will be running HelpMaster have the .NET 3.5 framework installed. The .NET 3.5 framework can be downloaded from Microsoft here.
HelpMaster v10 requires the database to be hosted on a SQL Server 2005, 2008, or 2008 R2 database platform. Express versions of each of these variants is supported.
Use SQL Server to perform a full backup of your database before attempting your upgrade.
Do a test on a development / testing environment first. Upgrade your database, install v10 and check to see if everything looks OK. It it all works OK, repeat the upgrade steps on your live environment.
PRD Software will do your upgrade for you! See http://www.helpmasterpro.com/Services/Remote-installation-and-update-service.aspx for details.
If you have any upgrade questions, please post here, on the discussion forum, or by contacting PRD Software directly.