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For the first time in 12 years, PRD Software and HelpMaster have not attended the Australian helpdesk / service desk show. Each year for over the last decade or so, we've made the pilgrimage to some exotic location to showcase our helpdesk wares along with the other vendors vying in this space. Over the years, we've enjoyed meeting many of our clients, and other members of the service-desk industry. It's been great to catch up with the speakers and organizers, and get an insight into the way the helpdesk industry has changed and matured over the years. So why didn't we go this year?
Convention days... Conventions are good fun. I always enjoyed them and engaging personally with people of the industry. The gala dinners were great, the theme-park experiences were fun and learning more about the industry in this manner was always an eye opener.
Some of the PRD team along with Phil Verghis (centre) and Rick Joslin
I would be very interested to hear comments from anyone who has attended a service-desk / helpdesk convention / trade show this year.
What were your impressions?