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0 Replies and 6984 Views Updating custom Crystal Reports to work with UTC dates    6984  0 Started by  Rod Weir HelpMaster v12 changes the way date data is stored in the database.  If you have created custom Crystal Reports (or other reports in other solutions), you will need to update your reports to reflect accurate date information. For information about how to convert / write Crystal Reports to work with UTC dates, please refer to this knowledge base article PRD Software also offer a Report writing and development service as part of our professional services.  Read about this here http...
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02/23/2012 9:53 PM
0 Replies and 6318 Views Custom report swap-shop now open for business!    6318  0 Started by  Rod Weir PRD Software is pleased to announce a new section of the HelpMaster Pro website.  The custom report swap shop is an on-line, community driven page on this web site that will allow the development, sharing and uploading of custom reports for HelpMaster Pro. VIsit the custom reports swap shop today.
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03/13/2008 6:49 PM
0 Replies and 11205 Views Use PowerBI for HelpMaster dashboards  11205  0 Started by  Rod Weir Microsoft PowerBI is a powerful dashboard tool that allows you to quickly create dashboards based on your helpdesk / service-desk data.  With an ever-increasing array of visualizations, stylings and data connectors, it's easy to get the data you need.   PRD Software is currently working on a range of different PowerBI dashboards that leverage HelpMaster's reporting queries and data.  This will be make available in a future release. What measures are most important at your w...
0 11205
09/23/2016 3:03 PM
0 Replies and 6775 Views Create a helpdesk dashboard using Excel pivot tables  6775  0 Started by  Rod Weir This older blog post has just been updated to include auto-refresh time, and other information about how to change the database connection, and query properties.     Also includes a sample download for you to try. Build a dashboard today!  It's fun. http://www.helpmasterpro.com/Community/Blogs/Post/1457/Build-a-help-desk-reporting-dashboard-using-Excel
0 6775
09/16/2015 10:23 AM
1 Replies and 6803 Views Reports using custom fields  6803  1 Started by  Anne Savoie Can I run a report that will be able to filter info from our clients custom fields   Thanks, Anne C/W MARS, Inc.
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April 2020 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

February 2020 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

December 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release focusses mainly on stability, with an important fix for the Email Manager if using IM...

Adjust the date range for displaying closed jobs in Explorer by Rod Weir in Using HelpMaster with 0 replies From tech support today... By default, the Explorer screen displays closed jobs that were closed in the previous month.  This interval can be ...

October 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release focusses on workflow stability, enhancements and other fixes. For a list of the ma...

April 2020 release now available by Rod Weir in Announcements A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

February 2020 release now available by Rod Weir in Announcements A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

December 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release focusses mainly on stability, with an important fix for the Email Manager if using IM...

Adjust the date range for displaying closed jobs in Explorer by Rod Weir in Using HelpMaster From tech support today... By default, the Explorer screen displays closed jobs that were closed in the previous month.  This interval can be ...

October 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release focusses on workflow stability, enhancements and other fixes. For a list of the ma...

August 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release has some great workflow improvements, new control set fields, a new manager feature, ...

Allow staff to view all jobs, all skillgroups by Rod Weir in Installation, configuration and upgrading By default, staff members can only view and action jobs that are assigned to the skillgroup(s) that the staff member belong to.  Fine-level contr...

June 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, and change manageme...

Change Management by Rod Weir in Using HelpMaster Change Management in HelpMaster is a relatively new feature that is evolving rapidly.  Based off live-use in small and large departments, our &qu...

April 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, change management a...