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0 Replies and 7841 Views Updating custom Crystal Reports to work with UTC dates    7841  0 Started by  Rod Weir HelpMaster v12 changes the way date data is stored in the database.  If you have created custom Crystal Reports (or other reports in other solutions), you will need to update your reports to reflect accurate date information. For information about how to convert / write Crystal Reports to work with UTC dates, please refer to this knowledge base article PRD Software also offer a Report writing and development service as part of our professional services.  Read about this here http...
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02/23/2012 9:53 PM
0 Replies and 6982 Views Custom report swap-shop now open for business!    6982  0 Started by  Rod Weir PRD Software is pleased to announce a new section of the HelpMaster Pro website.  The custom report swap shop is an on-line, community driven page on this web site that will allow the development, sharing and uploading of custom reports for HelpMaster Pro. VIsit the custom reports swap shop today.
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03/13/2008 6:49 PM
0 Replies and 13519 Views Use PowerBI for HelpMaster dashboards  13519  0 Started by  Rod Weir Microsoft PowerBI is a powerful dashboard tool that allows you to quickly create dashboards based on your helpdesk / service-desk data.  With an ever-increasing array of visualizations, stylings and data connectors, it's easy to get the data you need.   PRD Software is currently working on a range of different PowerBI dashboards that leverage HelpMaster's reporting queries and data.  This will be make available in a future release. What measures are most important at your w...
0 13519
09/23/2016 3:03 PM
0 Replies and 7683 Views Create a helpdesk dashboard using Excel pivot tables  7683  0 Started by  Rod Weir This older blog post has just been updated to include auto-refresh time, and other information about how to change the database connection, and query properties.     Also includes a sample download for you to try. Build a dashboard today!  It's fun. http://www.helpmasterpro.com/Community/Blogs/Post/1457/Build-a-help-desk-reporting-dashboard-using-Excel
0 7683
09/16/2015 10:23 AM
1 Replies and 7717 Views Reports using custom fields  7717  1 Started by  Anne Savoie Can I run a report that will be able to filter info from our clients custom fields   Thanks, Anne C/W MARS, Inc.
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12/15/2014 1:16 PM
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July 2022 release now available - New version released! by Rod Weir in Announcements with 0 replies A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

June 2022 v22.2 maintenance release now available by Rod Weir in Announcements with 0 replies A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

February 2022 release now available - New version released! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

November 2021 release now available - New Major Version! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

May 2021 release now available - New Major Version! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! For a list of the major new features of v21, see the new documentation site https://docs.helpma...

July 2022 release now available - New version released! by Rod Weir in Announcements A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

June 2022 v22.2 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

February 2022 release now available - New version released! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

November 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

May 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v21, see the new documentation site https://docs.helpma...

April 2020 release now available by Rod Weir in Announcements A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

February 2020 release now available by Rod Weir in Announcements A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

December 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release focusses mainly on stability, with an important fix for the Email Manager if using IM...

Adjust the date range for displaying closed jobs in Explorer by Rod Weir in Using HelpMaster From tech support today... By default, the Explorer screen displays closed jobs that were closed in the previous month.  This interval can be ...

October 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release focusses on workflow stability, enhancements and other fixes. For a list of the ma...