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0 Replies and 7726 Views Error when opening a report on Windows Vista    7726  0 Started by  Rod Weir A number of people are getting an error when trying to run any report on Windows Vista.&160; I've just created a new knowledge base article regarding this issue, however I'll also post it here for the sake of searchability and visibility. Best regards, Rod Attempting to run any reports on a Vista machine results in an unexpected error When attempting to run any report on a Vista machine, the following unexpected error occurs. &160;'System.Reflection.TargetInvocationException: Unable t...
0 7726
02/27/2008 4:35 PM
0 Replies and 2879 Views Video settings on 4K monitors and/or high DPI settings  2879  0 Started by  Rod Weir We&39;ve recently been getting bug reports of not being able to select items from drop-down boxes on the job screen (and others) when using high-res monitors and/or high DPI settings. The next maintenance release of HelpMaster will correct this issue.  In the meantime, as a work-around, there are a couple of options. Adjust the DPI settings for the monitor that you&39;re using HelpMaster on to use 100 Use the the keyboard to select items in the drop-down boxes  
0 2879
08/05/2018 8:46 AM
1 Replies and 4238 Views Email Manager and Priority Manager services  4238  1 Started by  Josh B Recently we have had a number of problems with the Email Manager and Priority Manager.  We have worked through all of these issues on a case-by-case basis with PRD, but I thought it worth mentioning here in case others are experiencing problems. Some of the issues we&39;ve experienced are: The Email Manager service and Priority Manager services stop processing new items.  Looking in Windows Services, the services appear to be running.  Restarting the service may or may n...
1 4238
by  Rod WeirJump to last post
08/01/2018 11:56 AM
1 Replies and 7283 Views Template Attachments do not rename when used to instantiate a job  7283  1 Started by  Daniel G Not sure if this is a bug or feature or limitation of the templating ... but... When I add a file to a HD job as an attachment, it is automatically renamed after the job number.  Great. However if I add an attachment (in this case, a templated checklist in Excel format) to a template, and then create a job based on that template, what I had expected to happen was that the attachment too would be treated like a template, and renamed in line with how other attachments get renamed. Not so :...
1 7283
by  Dennis OdriJump to last post
04/06/2016 1:26 PM
0 Replies and 7684 Views Incoming email tags  7684  0 Started by  Menard Butac I&39;m trying to make use of the Incoming email tags in the Email template. What I observed though, is that the incoming email shows either the original message, or the 2nd to the latest email. We&39;re after preserving the latest email trail when replying to the customer. I might be using it wrong though so any input is greatly appreciated.
0 7684
04/15/2014 5:04 PM
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April 2020 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

February 2020 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

December 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release focusses mainly on stability, with an important fix for the Email Manager if using IM...

Adjust the date range for displaying closed jobs in Explorer by Rod Weir in Using HelpMaster with 0 replies From tech support today... By default, the Explorer screen displays closed jobs that were closed in the previous month.  This interval can be ...

October 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release focusses on workflow stability, enhancements and other fixes. For a list of the ma...

April 2020 release now available by Rod Weir in Announcements A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

February 2020 release now available by Rod Weir in Announcements A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

December 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release focusses mainly on stability, with an important fix for the Email Manager if using IM...

Adjust the date range for displaying closed jobs in Explorer by Rod Weir in Using HelpMaster From tech support today... By default, the Explorer screen displays closed jobs that were closed in the previous month.  This interval can be ...

October 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release focusses on workflow stability, enhancements and other fixes. For a list of the ma...

August 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release has some great workflow improvements, new control set fields, a new manager feature, ...

Allow staff to view all jobs, all skillgroups by Rod Weir in Installation, configuration and upgrading By default, staff members can only view and action jobs that are assigned to the skillgroup(s) that the staff member belong to.  Fine-level contr...

June 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, and change manageme...

Change Management by Rod Weir in Using HelpMaster Change Management in HelpMaster is a relatively new feature that is evolving rapidly.  Based off live-use in small and large departments, our &qu...

April 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, change management a...