9.1 deleting tblClient records - Service desk software for

Go to previous topic

Go to next topic

Last Post 2/22/2010 1:53 PM by Dennis Odri

9.1 deleting tblClient records

1 Replies

Author

Messages

Helpdesker
Posts:12
Points:26

2/22/2010 1:45 PM
When deleting clients via the user search screen v9.1 is now deleting the associated tblClient record. I think (though I'm not 100% sure) the previous version we had just marked the record as deleted via the IsDeleted field. Is there a way to get his functionality back (some config I can change)?

Dennis Odri
HelpMaster tech support

Helpdesk leader
Posts:45
Points:81

2/22/2010 1:53 PM
Hi Scott, this should not be the case as we have not changed any code in this regard. A client record should only be deleted from the HelpMaster database IF that client doesn't have any links to any other entities. If you have evidence to the contrary please email details through to our support desk for attention. Thanks.