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0 Replies and 4677 Views HelpMaster development discussion    4677  0 Started by  Rod Weir Have you ever wanted to know what the developers of HelpMaster are working on Would you like to see pre-release glimpses of HelpMaster and discuss the direction we're taking Now you can! In order to provide better transparency and provide the latest updates and news about the next version of HelpMaster, PRD Software will be posting details about the development progress of the next version of HelpMaster. Feel free to comment, post and discuss.
0 4677
07/29/2016 3:29 PM
0 Replies and 5929 Views Template catalogs  5929  0 Started by  Rod Weir Another great new feature of v17 is 'Template Catalogs'.  Template catalogs are groupings of Job Templates and Knowledge Base articles.  Each catalog can then be published to the new-look web portal.  Template catalogs allow a business to group together similar job types and articles (and other things in the future) so that users on the web portal can quickly and easily drill-down into the grouping and find what they're after.  This makes the user experience on the web for ...
0 5929
09/09/2016 4:59 PM
0 Replies and 5499 Views Clients can now link to multiple sites  5499  0 Started by  Rod Weir Another handy feature of HelpMaster v17 is the ability to link clients to multiple sites.  Previously clients could only be linked to 1 site only. This option really opens the door to a whole new range of business scenarios and workflows, and it ideal for staff/clients that move around between sites, or contract/work at different companies etc.   When multiple sites are links to a client, you can nominate one as the primary site.  When logging a job for the client, this is the ...
0 5499
08/26/2016 3:11 PM
0 Replies and 5097 Views Control Sets - think custom fields, but much, much better...  5097  0 Started by  Rod Weir One of the major new features of the next version of HelpMaster is the control sets. Think of control sets like mini-forms that you can design, and then associate with jobs, clients, sites and assets. Controls sets are similar to custom fields in that you can define the control type, values, and validation, however the awesome thing about control sets is that you can add one or more of them to each entity type within HelpMaster.  Individual control-set fields can also contain conditional...
0 5097
08/19/2016 4:37 PM
0 Replies and 5000 Views Next-gen web portal  5000  0 Started by  Rod Weir The next major release of HelpMaster will feature our brand-new, built-from-scratch web interface.  Not only does it look great and is fast, it includes a lot of new functionality, particularly for customer self-service. The new client-facing web portal will display 'Template catalogs', which are grouping of Job Templates.   Once a user has drilled into the appropriate job template, the new 'Control Sets' feature can be used to display and store custom data fields for each indivi...
0 5000
08/05/2016 3:06 PM
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November 2021 release now available - New Major Version! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

May 2021 release now available - New Major Version! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! For a list of the major new features of v21, see the new documentation site https://docs.helpma...

April 2020 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

February 2020 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

December 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release focusses mainly on stability, with an important fix for the Email Manager if using IM...

November 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

May 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v21, see the new documentation site https://docs.helpma...

April 2020 release now available by Rod Weir in Announcements A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

February 2020 release now available by Rod Weir in Announcements A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

December 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release focusses mainly on stability, with an important fix for the Email Manager if using IM...

Adjust the date range for displaying closed jobs in Explorer by Rod Weir in Using HelpMaster From tech support today... By default, the Explorer screen displays closed jobs that were closed in the previous month.  This interval can be ...

October 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release focusses on workflow stability, enhancements and other fixes. For a list of the ma...

August 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release has some great workflow improvements, new control set fields, a new manager feature, ...

Allow staff to view all jobs, all skillgroups by Rod Weir in Installation, configuration and upgrading By default, staff members can only view and action jobs that are assigned to the skillgroup(s) that the staff member belong to.  Fine-level contr...

June 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, and change manageme...