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3 Replies and 8044 Views Extra Blank Lines in Every Email  8044  3 Started by  Joanne Crang Hi, We love email manager and it nicely logs all our jobs. &160;The one thing that now causes angst is that when it creates a new job it puts extra lines in between each paragraph! And I can see that this editor I'm using to write this does the same.&160;&160;Is there anyone we can change the paragraph spacing so it comes in directly like the email!&160; And not with padded spacing! Makes the job very long and more difficult to print as some of them can be pages long!!! Thanks in advance...
3 8044
by  Joanne CrangJump to last post
08/01/2011 8:58 PM
2 Replies and 8554 Views One line Title or description for a job  8554  2 Started by  Lisa This is more of a wishlist item for future versions of the e-mail manager but there is one thing I would really find helpful. &160;Would it be possible to either have a one line title or description for each job. &160;This field could then be automatically populated with the subject of the incoming e-mail (this would probably need to be optional). &160; Alternatively, if the first line of the job detail contained the e-mail subject, we could filter a report to only display the first line and...
2 8554
by  Rod WeirJump to last post
09/28/2010 2:35 AM
2 Replies and 8618 Views Client name change  8618  2 Started by  Knowledge Bird We had a client change her name. Whenever she emails helpdesk it still creates a login under her former email address, even though it no longer exists in our Active Directory. The email is definitely being sent from her new account, under her new name. Where else would Helpmaster being pulling her old account from
2 8618
by  Knowledge BirdJump to last post
04/12/2010 7:40 PM
5 Replies and 9501 Views Attachments within the Email  9501  5 Started by  Joanne Crang
(Topic has multiple pages1 2 )
Sometimes within the email is an embedded PNG or similar.&160; We have been trying to work out when things embedded in the email are attached as attachments through email manager&160; What are the rules around this Attachments directly on the email are fine but we were just unsure as to when it decides something within the email is to be attached or not
5 9501
by  Rod WeirJump to last post
02/22/2010 3:01 PM
2 Replies and 8841 Views Event log Entries  8841  2 Started by  Joanne Crang Can I stop Email Manager logging so many events&160; I seem to get so many and then struggle to do a Delete All because it times out etc!&160; Just deleted what I believe to be a weeks worth - 51,152 entries!!!&160; We have some clean up scripts from your support team but am wondering if I have to log so much to begin with as don't really want to have to run the scripts all the time! Joanne
2 8841
by  Joanne CrangJump to last post
12/13/2009 4:10 PM
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July 2022 release now available - New version released! by Rod Weir in Announcements A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

June 2022 v22.2 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

February 2022 release now available - New version released! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

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February 2020 release now available by Rod Weir in Announcements A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

December 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release focusses mainly on stability, with an important fix for the Email Manager if using IM...

Adjust the date range for displaying closed jobs in Explorer by Rod Weir in Using HelpMaster From tech support today... By default, the Explorer screen displays closed jobs that were closed in the previous month.  This interval can be ...

October 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release focusses on workflow stability, enhancements and other fixes. For a list of the ma...