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3 Replies and 8456 Views Extra Blank Lines in Every Email  8456  3 Started by  Joanne Crang Hi, We love email manager and it nicely logs all our jobs. &160;The one thing that now causes angst is that when it creates a new job it puts extra lines in between each paragraph! And I can see that this editor I'm using to write this does the same.&160;&160;Is there anyone we can change the paragraph spacing so it comes in directly like the email!&160; And not with padded spacing! Makes the job very long and more difficult to print as some of them can be pages long!!! Thanks in advance...
3 8456
by  Joanne CrangJump to last post
8/1/2011 7:58 PM
2 Replies and 8974 Views One line Title or description for a job  8974  2 Started by  Lisa This is more of a wishlist item for future versions of the e-mail manager but there is one thing I would really find helpful. &160;Would it be possible to either have a one line title or description for each job. &160;This field could then be automatically populated with the subject of the incoming e-mail (this would probably need to be optional). &160; Alternatively, if the first line of the job detail contained the e-mail subject, we could filter a report to only display the first line and...
2 8974
by  Rod WeirJump to last post
9/28/2010 1:35 AM
2 Replies and 9040 Views Client name change  9040  2 Started by  Knowledge Bird We had a client change her name. Whenever she emails helpdesk it still creates a login under her former email address, even though it no longer exists in our Active Directory. The email is definitely being sent from her new account, under her new name. Where else would Helpmaster being pulling her old account from
2 9040
by  Knowledge BirdJump to last post
4/12/2010 6:40 PM
5 Replies and 10344 Views Attachments within the Email  10344  5 Started by  Joanne Crang
(Topic has multiple pages1 2 )
Sometimes within the email is an embedded PNG or similar.&160; We have been trying to work out when things embedded in the email are attached as attachments through email manager&160; What are the rules around this Attachments directly on the email are fine but we were just unsure as to when it decides something within the email is to be attached or not
5 10344
by  Rod WeirJump to last post
2/22/2010 2:01 PM
2 Replies and 9252 Views Event log Entries  9252  2 Started by  Joanne Crang Can I stop Email Manager logging so many events&160; I seem to get so many and then struggle to do a Delete All because it times out etc!&160; Just deleted what I believe to be a weeks worth - 51,152 entries!!!&160; We have some clean up scripts from your support team but am wondering if I have to log so much to begin with as don't really want to have to run the scripts all the time! Joanne
2 9252
by  Joanne CrangJump to last post
12/13/2009 3:10 PM
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New version - HelpMaster v24 now available! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpr...-f...

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March 2023 v22.7 maintenance release now available by Rod Weir in Announcements with 0 replies A maintenance release for v22.7 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

July 2022 release now available - New version released! by Rod Weir in Announcements with 0 replies A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

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RE: Use PowerBI for HelpMaster dashboards by Rod Weir in Reports and reporting Hi SR, Thanks for the post. Yes, the PowerBI reports for HelpMaster have been well received. Download the latest version, from here. https://www...

RE: Use PowerBI for HelpMaster dashboards by Scenic_Rim_IT in Reports and reporting Hi Rod - just wondering how PowerBI reports are going? Any chance you have a beta/pre-release version we can help test for you?...

New version - HelpMaster v24 now available! by Rod Weir in Announcements A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpr...-f...

New version - HelpMaster v23 now available! by Rod Weir in Announcements A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpro.com...

March 2023 v22.7 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.7 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

July 2022 release now available - New version released! by Rod Weir in Announcements A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

June 2022 v22.2 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

February 2022 release now available - New version released! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

November 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

May 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v21, see the new documentation site https://docs.helpma...