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4 Replies and 7503 Views Does the Email Manager re-open closed jobs when a client responds?  7503  4 Started by  Rod Weir Just got this good question from an Email Manager user... Is there a way we can stop users from being able to reopen closed jobs using Email Manager For example, if I’ve closed a job, and a user replies “Thanks”, I wouldn’t want it to reopen the job. &160; Currently the Email Manager will re-open a closed job if a client responds via email and that email triggers an Email Manager Profile to action.&160; This means that the job will be re-open and be set to whatever job status is set fo...
4 7503
by  Knowledge BirdJump to last post
07/07/2009 11:33 PM
8 Replies and 8013 Views Assigning Jobs to External Parties  8013  8 Started by  Joanne Crang
(Topic has multiple pages1 2 )
Hi, We have been using email manager over the past few months within our IT helpdesk and it works great.&160; Recently we've implemented helpmaster within another team and are due to go live this week.&160; This setup is a little different in that it involves a lot of external contractors.&160; The jobs are assigned to them but in reality they only ever see the email or fax request to do the job - they don't log into helpmaster (and probably never well). The problem I have is that for each ...
8 8013
by  Suman DasJump to last post
05/19/2009 4:37 PM
1 Replies and 6069 Views Logging Informational Jobs I don't want logged  6069  1 Started by  Joanne Crang Hi, We are loving email manager but definitely still have some tidying up to do around the logging of jobs that we don't want logged!&160; They are generally information type jobs.&160; We can't really define them within a profile (although we are encouraging people to put 'Information Only' within the message but this takes a lot of training and with a lot of people in the company we'll be waiting a while). &160; We are often just CC'ed in on these emails so we started to put in some outl...
1 6069
by  Rod WeirJump to last post
03/10/2009 6:26 PM
1 Replies and 6331 Views Documenting Email Profiles  6331  1 Started by  Joanne Crang Hi, We now have our email manager service up and running and some profiles set up and in action!&160; All very exciting!&160; I am in the process of documenting what we've done so that the help desk can continue to maintain the profiles.&160; Can I get all of the Email Manager Property Profiles into a document without having to cut and paste each one&160; Thanks Joanne (Pumpkin Patch)
1 6331
by  Rod WeirJump to last post
02/10/2009 5:09 PM
4 Replies and 6941 Views Email Manager to always log all jobs under a specified client  6941  4 Started by  Rod Weir Recently we've had a few requests from people asking whether the Email Manager can log all jobs for a specified client, rather than the current behaviour where the Email Manager will try to match up the email address with an existing client in HelpMaster Pro, or create a new client if none are found. The purpose behind this configuration is where your helpdesk is a helpdesk for a helpdesk.&160; Confused&160; Le me try to explain. If you provide helpdesk services for a company, and they alre...
4 6941
by  Rod WeirJump to last post
12/01/2008 5:59 PM
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July 2022 release now available - New version released! by Rod Weir in Announcements with 0 replies A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

June 2022 v22.2 maintenance release now available by Rod Weir in Announcements with 0 replies A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

February 2022 release now available - New version released! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

November 2021 release now available - New Major Version! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

May 2021 release now available - New Major Version! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! For a list of the major new features of v21, see the new documentation site https://docs.helpma...

July 2022 release now available - New version released! by Rod Weir in Announcements A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

June 2022 v22.2 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

February 2022 release now available - New version released! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

November 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

May 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v21, see the new documentation site https://docs.helpma...

April 2020 release now available by Rod Weir in Announcements A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

February 2020 release now available by Rod Weir in Announcements A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

December 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release focusses mainly on stability, with an important fix for the Email Manager if using IM...

Adjust the date range for displaying closed jobs in Explorer by Rod Weir in Using HelpMaster From tech support today... By default, the Explorer screen displays closed jobs that were closed in the previous month.  This interval can be ...

October 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release focusses on workflow stability, enhancements and other fixes. For a list of the ma...