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4 Replies and 7874 Views Does the Email Manager re-open closed jobs when a client responds?  7874  4 Started by  Rod Weir Just got this good question from an Email Manager user... Is there a way we can stop users from being able to reopen closed jobs using Email Manager For example, if I’ve closed a job, and a user replies “Thanks”, I wouldn’t want it to reopen the job. &160; Currently the Email Manager will re-open a closed job if a client responds via email and that email triggers an Email Manager Profile to action.&160; This means that the job will be re-open and be set to whatever job status is set fo...
4 7874
by  Knowledge BirdJump to last post
7/7/2009 10:33 PM
8 Replies and 8780 Views Assigning Jobs to External Parties  8780  8 Started by  Joanne Crang
(Topic has multiple pages1 2 )
Hi, We have been using email manager over the past few months within our IT helpdesk and it works great.&160; Recently we've implemented helpmaster within another team and are due to go live this week.&160; This setup is a little different in that it involves a lot of external contractors.&160; The jobs are assigned to them but in reality they only ever see the email or fax request to do the job - they don't log into helpmaster (and probably never well). The problem I have is that for each ...
8 8780
by  Suman DasJump to last post
5/19/2009 3:37 PM
1 Replies and 6438 Views Logging Informational Jobs I don't want logged  6438  1 Started by  Joanne Crang Hi, We are loving email manager but definitely still have some tidying up to do around the logging of jobs that we don't want logged!&160; They are generally information type jobs.&160; We can't really define them within a profile (although we are encouraging people to put 'Information Only' within the message but this takes a lot of training and with a lot of people in the company we'll be waiting a while). &160; We are often just CC'ed in on these emails so we started to put in some outl...
1 6438
by  Rod WeirJump to last post
3/10/2009 5:26 PM
1 Replies and 6714 Views Documenting Email Profiles  6714  1 Started by  Joanne Crang Hi, We now have our email manager service up and running and some profiles set up and in action!&160; All very exciting!&160; I am in the process of documenting what we've done so that the help desk can continue to maintain the profiles.&160; Can I get all of the Email Manager Property Profiles into a document without having to cut and paste each one&160; Thanks Joanne (Pumpkin Patch)
1 6714
by  Rod WeirJump to last post
2/10/2009 4:09 PM
4 Replies and 7352 Views Email Manager to always log all jobs under a specified client  7352  4 Started by  Rod Weir Recently we've had a few requests from people asking whether the Email Manager can log all jobs for a specified client, rather than the current behaviour where the Email Manager will try to match up the email address with an existing client in HelpMaster Pro, or create a new client if none are found. The purpose behind this configuration is where your helpdesk is a helpdesk for a helpdesk.&160; Confused&160; Le me try to explain. If you provide helpdesk services for a company, and they alre...
4 7352
by  Rod WeirJump to last post
12/1/2008 4:59 PM
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New version - HelpMaster v24 now available! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpr...-f...

New version - HelpMaster v23 now available! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpro.com...

March 2023 v22.7 maintenance release now available by Rod Weir in Announcements with 0 replies A maintenance release for v22.7 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

July 2022 release now available - New version released! by Rod Weir in Announcements with 0 replies A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

June 2022 v22.2 maintenance release now available by Rod Weir in Announcements with 0 replies A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

RE: Use PowerBI for HelpMaster dashboards by Rod Weir in Reports and reporting Hi SR, Thanks for the post. Yes, the PowerBI reports for HelpMaster have been well received. Download the latest version, from here. https://www...

RE: Use PowerBI for HelpMaster dashboards by Scenic_Rim_IT in Reports and reporting Hi Rod - just wondering how PowerBI reports are going? Any chance you have a beta/pre-release version we can help test for you?...

New version - HelpMaster v24 now available! by Rod Weir in Announcements A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpr...-f...

New version - HelpMaster v23 now available! by Rod Weir in Announcements A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpro.com...

March 2023 v22.7 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.7 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

July 2022 release now available - New version released! by Rod Weir in Announcements A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

June 2022 v22.2 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

February 2022 release now available - New version released! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

November 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

May 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v21, see the new documentation site https://docs.helpma...