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1 Replies and 4930 Views Job Templates get a new config option for web-based jobs  4930  1 Started by  Rod Weir For the up-coming November release of HelpMaster, we&39;ve updated the Job Templates so that they can be configured as "Web Forms".  This mode is useful if you are exclusively using Control Sets to capture user input.  In such a case, it may be desireable to hide the Job summary and details text-boxes from the main logging screen.  This new feature allows the you to configure HelpMaster to populate the summary and details text boxes of the job with content from one o...
1 4930
by  Rod WeirJump to last post
11/15/2018 11:28 AM
1 Replies and 9830 Views Date format  9830  1 Started by  Anne Savoie We just cofigured our web module and will be allowing access at the end of the month.  One big issue that I need to get resolved and have not had any success with is the date format.  My users will be very confused by the dd/MM/YY format that is currently displaying on the web.  I&39;ve check the host server&39;s regional/language settings and have them set as mm/dd/yy and also copied these to reserved accounts.  I&39;ve checked the .net globalization settings in IIS ...
1 9830
by  Scott WardJump to last post
06/05/2013 7:05 PM
1 Replies and 7043 Views Web Interface slow to load on first open  7043  1 Started by  Support Questas Hi All, We are running v12 and have noticed that the web module which running on Win 2008 R2 IIS 7.5 deployed as a Host is extremely slow on first call to the web page. For Example, if I reboot my PC and then after logging into Windows I use Internet Explorer and browse to the site, it will take about 1 and half minutes to open, it doesn&39;t matter if I browse to the default page, winlogin page or the KB page. Once Im finally in the page works a treat. Even after closing and reopening the IE...
1 7043
by  Rod WeirJump to last post
01/09/2013 7:44 PM
7 Replies and 8580 Views Spinning Helpmaster Pro Logo  8580  7 Started by  Lisa
(Topic has multiple pages1 2 )
I hope someone can help me.&160; We have just started using the Web module and have found that for certain things it works quite well, but for other things it looks like Helpmaster breaks.&160; I am able to search for jobs, open them and action them.&160; However whenever there is a multi-page list of jobs and I attempt to navigate to the next page, I get a spinning Helpmaster Pro logo and nothing else.&160; This also occurs in the Helpdesk explorer, on first opening the explorer, it shows ...
7 8580
by  Suman DasJump to last post
05/17/2012 7:09 PM
1 Replies and 7608 Views Bump a job via the self-service portal  7608  1 Started by  Rod Weir Here&39;s an interesting idea that was sent through to our tech support recently. Hey, when in the Self Service portal, can you “bump” a job. Ie lets say you have ten jobs in the list, and 3 of them are getting pretty urgent, can you bump/nudge them , ie to get our attention. Some of our big sites might have say 50 jobs, and depending on what’s happening, they will want to bring certain ones to our attention.  A bit like sending an email asking” what happening...
1 7608
by  RobertJump to last post
03/14/2012 6:48 PM
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April 2020 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

February 2020 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

December 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release focusses mainly on stability, with an important fix for the Email Manager if using IM...

Adjust the date range for displaying closed jobs in Explorer by Rod Weir in Using HelpMaster with 0 replies From tech support today... By default, the Explorer screen displays closed jobs that were closed in the previous month.  This interval can be ...

October 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release focusses on workflow stability, enhancements and other fixes. For a list of the ma...

April 2020 release now available by Rod Weir in Announcements A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

February 2020 release now available by Rod Weir in Announcements A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

December 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release focusses mainly on stability, with an important fix for the Email Manager if using IM...

Adjust the date range for displaying closed jobs in Explorer by Rod Weir in Using HelpMaster From tech support today... By default, the Explorer screen displays closed jobs that were closed in the previous month.  This interval can be ...

October 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release focusses on workflow stability, enhancements and other fixes. For a list of the ma...

August 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release has some great workflow improvements, new control set fields, a new manager feature, ...

Allow staff to view all jobs, all skillgroups by Rod Weir in Installation, configuration and upgrading By default, staff members can only view and action jobs that are assigned to the skillgroup(s) that the staff member belong to.  Fine-level contr...

June 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, and change manageme...

Change Management by Rod Weir in Using HelpMaster Change Management in HelpMaster is a relatively new feature that is evolving rapidly.  Based off live-use in small and large departments, our &qu...

April 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, change management a...