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0 Replies and 7346 Views Use the new Triggered Events features for SLA management  7346  0 Started by  Rod Weir The Triggered Events features that appeared in v15 release of HelpMaster is one of the most powerful features for automation in HelpMaster.  It works similarly to the Priority Manager, but it can target any of the entities (clients, sites, assets, knowledge base articles, and even jobs). This makes it very handy to configure service level agreement and other operational style notifications, alerts and escalations. For example. Create alerts for Assets that have an expired maintenan...
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10/07/2015 1:11 PM
1 Replies and 10156 Views Setting up your workspace for SLAs  10156  1 Started by  Beth S Setting up your workspace for SLAs A quick note before we begin: SLA stands for Service Level Agreement and most often sets out the target time to close a job based on its priority. For example, 85 of all Medium priority calls must be closed within 2 days. &160; The Workgroup Explorer is your home away from home; your Helpmaster Inbox. The columns you display in this window can help you with the day to day management of your jobs. There are some great columns available that display 'time to...
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08/19/2009 4:29 PM
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July 2022 release now available - New version released! by Rod Weir in Announcements with 0 replies A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

June 2022 v22.2 maintenance release now available by Rod Weir in Announcements with 0 replies A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

February 2022 release now available - New version released! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

November 2021 release now available - New Major Version! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

May 2021 release now available - New Major Version! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! For a list of the major new features of v21, see the new documentation site https://docs.helpma...

July 2022 release now available - New version released! by Rod Weir in Announcements A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

June 2022 v22.2 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

February 2022 release now available - New version released! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

November 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

May 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v21, see the new documentation site https://docs.helpma...

April 2020 release now available by Rod Weir in Announcements A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

February 2020 release now available by Rod Weir in Announcements A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

December 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release focusses mainly on stability, with an important fix for the Email Manager if using IM...

Adjust the date range for displaying closed jobs in Explorer by Rod Weir in Using HelpMaster From tech support today... By default, the Explorer screen displays closed jobs that were closed in the previous month.  This interval can be ...

October 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release focusses on workflow stability, enhancements and other fixes. For a list of the ma...